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Stripe Checkout

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Re: Stripe Checkout

#71

Post by dirtae »

pc wrote: post #29
dirtae wrote: post #23

Stripe Checkout is nice, but unfortunately it's not suitable for us, since the "Remember me" checkbox cannot be hidden. "Remember me" is confusing for users. What is being remembered? By whom? When you're dealing with users who may already be concerned about whether it's secure to enter their credit card number into your website, I feel like the "Remember me" box is just adding another layer of confusion and concern.…

[Tl;dr on the below: the changes we make to Checkout are designed to increase our merchants' revenue. If a change doesn't do that, it will be reverted.] The confusion point you cite was our biggest concern in building the "Remember me" functionality. On the one hand, it's clearly good for our merchants* if customers don't have to constantly retype their card details. On the other hand, it'd be bad if we were scaring…

We do not have many returning customers, and our customers are not as tech savvy as Humble Bundle customers, by a long shot.

We are using Stripe.js with our own form instead. It's not as nice as Checkout, and I really wish I could use Checkout instead, but as a developer I need to be in control of my user experience, and "Remember me" is not appropriate for my application.

Re: Stripe Checkout

#72

Post by lachyg »

jusben1369 wrote: post #70

PC is this cross merchant? That is, if one end user of a Stripe merchant stores their card and then that same end user visits another Stripe merchant are they remembered? I see "Stripe stores your card for this site and others" or wording like that.

It is -- Stripe stores the details across all sites that use Checkout.

Re: Stripe Checkout

#73

Post by pc »

dirtae wrote: post #71
pc wrote: post #29

Earlier quoted context omitted.

[Tl;dr on the below: the changes we make to Checkout are designed to increase our merchants' revenue. If a change doesn't do that, it will be reverted.] The confusion point you cite was our biggest concern in building the "Remember me" functionality. On the one hand, it's clearly good for our merchants* if customers don't have to constantly retype their card details. On the other hand, it'd be bad if we were scaring…

We do not have many returning customers, and our customers are not as tech savvy as Humble Bundle customers, by a long shot. We are using Stripe.js with our own form instead. It's not as nice as Checkout, and I really wish I could use Checkout instead, but as a developer I need to be in control of my user experience, and "Remember me" is not appropriate for my application.

Well, even if they're not returning for you, they might have entered their payment details on a different site.

Out of curiosity, would you be open to running a test to see if "Remember me" has any impact in either direction?

Re: Stripe Checkout

#74

Post by snake_plissken »

I still don't completely understand how Stripe can be so cheap. How do they pass charges onto payment processors without incurring some sort of fee that is not equal to the market rate for all other transactions? Is there some sort of fee scale on the processor side that decreases as the transaction amount increases?

Re: Stripe Checkout

#75

Post by subsection1h »

> We've been testing this for the past couple of months—our hypothesis was that it would increase conversion rates—and we're delighted that it has been confirmed.

pc, do you know if the conversion rates increased for the majority of the subscription-based sites that you monitored?

Our company has a subscription-based service that uses Stripe Checkout, and some of our customers have expressed confusion regarding the "Remember me" feature. Even the CEO of our company expressed confusion initially, and he requested that I ask Stripe for the option of hiding the "Remember me" field.

From their perspective, there's no reason why their payment information should be remembered because they have no reason to enter their payment information again in the future since our service is subscription-based.

I think the "Remember me" feature would be less confusing at an e-commerce site where customers may make additional purchases in the future.

Also, we'd like to be able to hide the customer's email address in Stripe Checkout, not just disable the email address field.

So essentially, we want the old Stripe Checkout that only requested payment information.

Re: Stripe Checkout

#77

Post by jeff18 »

We've been using Stripe Checkout at Humble Bundle for quite a while and it has been awesome. It is really easy to set up and once a customer has used it, it's incredibly easy to checkout in the future. Every couple weeks I hear about a new A/B test that is running to try to make it even better.

Re: Stripe Checkout

#78

Post by pc »

subsection1h wrote: post #75

> We've been testing this for the past couple of months—our hypothesis was that it would increase conversion rates—and we're delighted that it has been confirmed. pc, do you know if the conversion rates increased for the majority of the subscription-based sites that you monitored? Our company has a subscription-based service that uses Stripe Checkout, and some of our customers have expressed confusion regarding the "…

> pc, do you know if the conversion rates increased for the majority of the subscription sites that you monitored?

We did look at the effect on individual sites (rather than across all charges as a whole). But I generally agree with you that it'd be nice to have something better-tailored to subscription website flows. (I suspect that this product might look quite different to Checkout.)

Re: Stripe Checkout

#80

Post by pc »

downandout wrote: post #57

Now if they only did same/next day payouts. The founder once said this was possible if you emailed him. I emailed him and got zero response, from him or anyone else, so I'm guessing they are only doing this for super high volume merchants.

Oh no, I'm sorry. I've no idea what happened. Want to try my personal email? patrick@collison.ie.
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