Stripe Checkout

Thanks for the feedback! We're continually pushing optimizations, and have plans to make the CVC interface friendlier for those that are unfamiliar!

Stripe Checkout is nice, but unfortunately it's not suitable for us, since the "Remember me" checkbox cannot be hidden.

"Remember me" is confusing for users. What is being remembered? By whom? When you're dealing with users who may already be concerned about whether it's secure to enter their credit card number into your website, I feel like the "Remember me" box is just adding another layer of confusion and concern.

I'm surprised that the "Remember me" checkbox can't be hidden, given how focused on their customers Stripe normally is. The "Remember me" checkbox feels like something Stripe is pushing on me to help them with their business objectives, which isn't the vibe I usually get when dealing with Stripe.

Nicely executed, and very effective.

I'm particularly happy that iOS Chrome is now a "first class citizen". There were some shaky times before where it (provided you saved your form) showed the mobile view that Safari gets; then where it failed completely (with a JS alert()); where it showed the desktop modal (okay, but a bit janky) and finally where it had a made-for-mobile modal.

I'm a big fan of Checkout otherwise: it's definitely simplified things for me. I'd just like to see more communication regarding changes: I discovered most of those myself from my staging site.

[Tl;dr on the below: the changes we make to Checkout are designed to increase our merchants' revenue. If a change doesn't do that, it will be reverted.]

The confusion point you cite was our biggest concern in building the "Remember me" functionality. On the one hand, it's clearly good for our merchants* if customers don't have to constantly retype their card details. On the other hand, it'd be bad if we were scaring them away with something confusing.

So we've been testing Checkout for months. After tons of testing across different sites, types of business, and devices, we're confident that "Remember me" does not harm conversion rate. On the contrary -- all the evidence we have shows that it increases it. If a business has a lot of returning customers, this effect can be very big. For example: we ran an experiment that simply removed the "Remember me" option on Humble Bundle, and determined that they would make less money without it.

To your point about being focused on customers: our rule is to always do what's best for the merchant. I want to really emphasize this point, because I believe it very strongly. The strategy tax example you cite is precisely what we insist we can't do, and where we believe other companies and products have gone wrong.

We've discussed the possibility of allowing users to hide the "Remember me" checkbox, and our belief is that having that option is probably not the best thing for the merchant. We consider it our job to optimize the Checkout in order to maximize our users' revenue. If we add more options, we can easily end up with something confusing and inconsistent. Having a ton of configuration options would also make it harder to pursue other ideas and avenues. The whole point of Checkout is to enable ongoing iteration and improvement. As a result, we'd much rather make the macro guarantee ("we'll work on increasing your revenue"), and build the infrastructure that enables us to do that, rather than forcing merchants to guess what particular tweaks might work best.

Still, even though we've leaned against doing so thus far, we're by no means strongly opposed to removing it. Perhaps, for example, we should have an option that doesn't show "Remember me" but will pre-fill the details if they've been entered elsewhere. Again -- our goal is just to do what's best for the merchant.

* We generally don't like the term merchant, but I'll use it here for clarity.