71–75 of 75 posts
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
I posted this because while I was not affected by Sandy, I did lose my apartment to a fire a few years ago and had to deal with the same thing from Direct TV. I got send to collections for the cost of the satellite, the receivers, and the failure to maintain the last part of the contract even though I was homeless. I am a business person and I understand that profitability is the bottom line, but these companies make…
On the other hand, imagine the effort Comcast would have to make to verify each such claim. If they don't verify such claims, I bet they will get at least a hundred scammers for every real claim, once their leniency becomes known. In this case, the only thing I see is that this may not be the best moment to bring that message, but I also wonder how anybody would even think of giving Comcast a call so short after this…
"Honey, the house is on fire..."
"I better call Comcast and cancel internet for the winter."
Could it simply be that at the rates they charge, a box is easily paid off in a couple of years, and any additional rental fees are pure profit?
This isn't the first time something like this has happened: http://www.wsfa.com/Global/story.asp?S=14672228 You would think that would have a procedure in place to address these types of situations, for good PR at least.
Where it the/a reasonable policy for dealing with them?
Surely, this is an area where a little application of oft vaunted "best practices" might actually be appropriate?
(Local crews and crew management should be able to at least approximately validate the legitimacy of such claimed circumstances.)