11–20 of 75 posts
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
If your toaster is destroyed in a hurricane, Target does not replace it. If your car is destroyed in a hurricane, Honda does not replace it. So if your cable box is destroyed in a hurricane, I don't see why Comcast should be expected to eat the cost of replacement. You're renting an item with the express provision that failing to return the item means you've bought it. Expecting Comcast to provide free hurricane insu…
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
You are damn right I can, and I damn well will and I will be as public as possible about it.
This is the world we live in.
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
So yes they're a business and of course they should make money, but that needs to be balanced out by the needs of their customers. It might be overdue for cable companies and the phone companies to be broken up. In fact it might be a good idea that they be broken up every ten years or so given their immediate power over consumers.
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
In true capitalism you have competition, and in many cases Comcast is a monopoly when it comes to cable television — so that really makes them a utility. And like any other utility (phone, gas or electric) that means there needs to be some government regulation to balance things out. So yes they're a business and of course they should make money, but that needs to be balanced out by the needs of their customers. It m…
That doesn't change the reality of today.
[1] http://www.amazon.com/Motorola-SB6121-SURFboard-DOCSIS-Cable...
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
I know this is going to be unpopular, but... Comcast is a business, and their goal is to make ever increasing profit. Yes it's horrible your family and hundreds of others lost everything due to a natural disaster, but that's not Comcast's fault or problem. When you signed up for service from them, I'll bet it's in the fine print that you are responsible for returning the cable box. If it got stolen, that's not Comcas…
I understand the OP probably spoke to some low-level grunts who might not be able to bend the rules even if he wanted. And the only way to solve this might be to escalate it to the level in Comcast that is allowed to think. But it definitely not "how the world works" - it's just how the Comcast works, and that's bad for them if it does. Business and profit is not contrary to having basic human decency towards your customers - actually, it is usually goes better if you do.
You would think that would have a procedure in place to address these types of situations, for good PR at least.