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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#71

Post by throwaway_2009 »

cortesoft wrote: post #70
throwaway_2009 wrote: post #47

This sort of thing is why I still use cash as much as possible. That way you have an atomic transfer. I get food, you get money. It could easily work with card, just pay on arrival and show the driver the payment confirmation. But that would mean Uber taking a small risk of fraud (e.g. people ordering food they didn't want before their account gets banned). So it won't happen unless people force it. It's the sort of…

That is funny because I always use credit cards because I want to protect myself… if I give you cash for something and then you fail to give it to me, I have no way of getting my cash back. If I use a credit card, my bank can get it back for me.

Right, except with an atomic transfer this is impossible.

You can literally stand at the door, check that the food is there, done.

The worst case is that the restaurant scams you and it's not good food. This happens far far less than the middleman scams or pseudo-scams like oversubscribing delivery drivers so that everything is cold or late.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#72

Post by stefan_ »

wutbrodo wrote: post #51
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I have never had to do this, but I always figure that I can just cancel the transaction as fraud via my credit card. Possession is 9/10 of the law and all that. Is there some limitation to this approach that I'm not aware of?

It depends - can you do without whatever account you are disputing a charge for? Amazon, Uber, Apple, Google and so on will basically just immediately close your account when you dispute any transaction. No more access to apps or books or movies associated with that account.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#73

Post by imrankhan17 »

potatolicious wrote: post #53
cameronh90 wrote: post #19

UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…

Similar experience in the US for me. I wrote off UberEats completely after a truly abysmal experience where Uber accepted the order, and the restaurant made it, only for Uber to fail to find a delivery person to deliver it. Except the app gave no errors or notices about this, no "sorry, we can't find a driver right now, hang on..." prompt. Nor did it update the ETA for the order. It just happily kept pushing the ETA…

If you're a regular at the restaurant (and willing to speak to them on the phone), why not order from them directly?

Re: UberEats took unauthorized amount (and not willing to pay it back)

#74

Post by webkike »

iamleppert wrote: post #35

The irony here is that through your own laziness and sloth (who has a $10 order delivered) of wanting your food delivered to you like a machine needs a top off of oil, you become scammed by a tech company seeking to enrich itself and hide behind a cloak of none other than the only thing it knows —- technology.

Laziness and sloth are the same thing

Re: UberEats took unauthorized amount (and not willing to pay it back)

#75

Post by crooked-v »

imrankhan17 wrote: post #73
potatolicious wrote: post #53

Earlier quoted context omitted.

Similar experience in the US for me. I wrote off UberEats completely after a truly abysmal experience where Uber accepted the order, and the restaurant made it, only for Uber to fail to find a delivery person to deliver it. Except the app gave no errors or notices about this, no "sorry, we can't find a driver right now, hang on..." prompt. Nor did it update the ETA for the order. It just happily kept pushing the ETA…

If you're a regular at the restaurant (and willing to speak to them on the phone), why not order from them directly?

Most restaurants don't offer delivery.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#76

Post by oxplot »

Sharing the opposite experience: 1 out of 5-10 orders I've placed over the years have arrived with missing/different items. Every time, I got refund either for that item or the entire order instantly, effectively resulting in free meals. This is why I'm reluctant to use any other food ordering app since my experience trying to get a refund with the other ones have been bumpy.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#77

Post by imrankhan17 »

crooked-v wrote: post #75
imrankhan17 wrote: post #73

Earlier quoted context omitted.

If you're a regular at the restaurant (and willing to speak to them on the phone), why not order from them directly?

Most restaurants don't offer delivery.

Yep, didn't think of that

Re: UberEats took unauthorized amount (and not willing to pay it back)

#78

Post by howdydoo »

stefan_ wrote: post #34
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

Haha, what is that screen?! "We didn't keep our part of the contract, but we are charging you anyway"? How on earth did that make it all the way into the app.

https://libredd.it/img/g1o5jeeok8681.jpg

You weren't kidding. Fraud doesn't get more blatant than this

Re: UberEats took unauthorized amount (and not willing to pay it back)

#79

Post by fzil »

hdjjhhvvhga wrote: post #50
kzrdude wrote: post #44

Earlier quoted context omitted.

Here you wonder what the programmers implementing this were thinking

They were implementing what they had been asked to.

at a certain point you have to take responsibility for your actions and the impact it has on the world. Sure, if you don't do it somebody else will. But what matters is that you weren't the one who did it and dirtied your hands. Yes, the CEO/management are responsible for the overall direction and tactics used by the business but the engineers are also complicit since without them the plan isn't executed.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#80

Post by mandeepj »

wackget wrote: post #63
oceanghost wrote: post #58

Earlier quoted context omitted.

I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.

You can open chargebacks for years after the fact. Do it.

You sure? I believe there's only a window of 2-3 months. It has happened to me couple times
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