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Better.com CEO fires 900 employees on Zoom call

maggrand.com

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Re: Better.com CEO fires 900 employees on Zoom call

#72
Everyone keeps bringing up the $750MM that the company raised and juxtaposing that news with the layoffs. But I don't think people get that the money probably came with many strings including reducing costs (read people) as well as the CEO getting a new boss in the form of an additional board seat.

Regarding telling 900 employees they were fired over a zoom call...well you can't buy class I guess.

Re: Better.com CEO fires 900 employees on Zoom call

#73

I know it’s just an anecdote but as a customer I kind of believe this. I just completed a transaction with them that had to be extended beyond the rate lock window. For about 10 days there was a daily back and forth where they asked me to provide some documentation. I would provide the requested documentation and about 12 hours later I would receive a task of uploading the same required documentation. The document wa…

I concerned that you're jumping to prosecuting employees for the systemic failure of a company to operate well. Without being privvy to the company's internal state, how could you possibly differentiate between management problems and deliberate staff malfeasance? I you have ONE incompetent or crooked employee, then sure, the employee is the problem... But if you have 900 incompetent/crooked employees, I think it's m…

>why did Garg wait til the mortgage market started cooling off to fire them

When the tide goes out, you find out who is swimming naked

Re: Better.com CEO fires 900 employees on Zoom call

#74

I know this sounds horrible but in the days of covid and working from home, what are companies supposed to do if they have to lay off large amounts of people? Make them all risk their health to come to an in-person event, only to be fired? Drive to every employee's house to fire them in person? It obviously sucks but I don't see how, in 2021, this is any different from the kind of thing that would happen all the time…

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Re: Better.com CEO fires 900 employees on Zoom call

#76

>>Garg told Fortune that a month earlier, the company began to review employee productivity data, including missed telephone call rates, number of inbound and outbound calls, employees showing up late to meetings with a customer, and other metrics. >>“You guys know that at least 250 of the people terminated were working an average of 2 hours a day while clocking 8 hours+ a day in the payroll system? They were stealin…

Wait, they only started reviewong employee data ONE MONTH ago?? Thats some serious management incompetence.

What's with this weaselly language, too... "At least 250 employees" also means "No more than 250 employees". If it was more, they would have just said the bigger number to prove their point.

Which means the other 650 employees they fired did not have productivity problems, and they're just trying to blame their workers to avoid admitting to management problems.

Re: Better.com CEO fires 900 employees on Zoom call

#77
There is a pretty good movie about a consultant whose is hired by companies to fire people. Including a scene where an employee is fired over a Zoom like thing, but the consultant is actually in the adjacent room (they are testing this system).

https://en.wikipedia.org/wiki/Up_in_the_Air_(2009_film)

Remote fire scene: https://www.youtube.com/watch?v=MIexe6aa14w

Re: Better.com CEO fires 900 employees on Zoom call

#78
post #53
post #38

Earlier quoted context omitted.

It should probably be handled one by one via Zoom with the persons immediate manager and a representative from HR.

No, because once you let the first person know on their 1:1 meeting there will be miscommunication / rumours, and everybody is going to be somewhat aware. However some people are going to have 1st party information, and others have heard of the rumours, and those people will feel offended to not have been made aware like everyone else.

When this happened to me, we knew ahead of time in general, and waited for individual meetings, and it all worked out. As it is, there's still miscommunication and rumours while all the now-locked-out people meet with HR and return computers and such.

Re: Better.com CEO fires 900 employees on Zoom call

#79
post #10

I know it’s just an anecdote but as a customer I kind of believe this. I just completed a transaction with them that had to be extended beyond the rate lock window. For about 10 days there was a daily back and forth where they asked me to provide some documentation. I would provide the requested documentation and about 12 hours later I would receive a task of uploading the same required documentation. The document wa…

Assuming it's true... 900 employees: 1: stealing wages 2: being able to do so 3: doing that rather than their jobs Is a systemic issue. It had to start long before almost a thousand people decided to commit a crime. Assuming it's true. I tend to not trust framing that comes from the top end of a power imbalance. edit: This isn't Twitter. Don't stop at 1 and decide you read enough to go off on someone. Read the entire…

Not really stealing though, is it?

If the work wasn't there, or they found a way to 'game' the system, then that is on management. I'm sure all of us goof off at some point during the day/week - it just seems that these people were able to do it a LOT.

But yea, if you aren't doing the work assigned to you, then you can't expect to keep being paid - but stealing it is not.

Re: Better.com CEO fires 900 employees on Zoom call

#80
post #10

Earlier quoted context omitted.

Assuming it's true... 900 employees: 1: stealing wages 2: being able to do so 3: doing that rather than their jobs Is a systemic issue. It had to start long before almost a thousand people decided to commit a crime. Assuming it's true. I tend to not trust framing that comes from the top end of a power imbalance. edit: This isn't Twitter. Don't stop at 1 and decide you read enough to go off on someone. Read the entire…

> 1: stealing wages why is Better.com using that language? all that workers can do is sell their labor time, while the property-owners they work for do not (since they earn rents from ownership). in this case, the workers create and develop some intellectual property (software), yet do not own the fruits of their own labor and are instead paid a wage. in other words: workers work on things that are not democratically…

If an employee is selling their time to answer customer inquiries and is not, in fact, answering available customer inquiries, what else would you call it?
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