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Gandi loses data, customers told to use their own backups

status.gandi.net

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Re: Gandi loses data, customers told to use their own backups

#71

Post by polyvisual »

danr4 wrote: post #49
EnderMB wrote: post #28

Oof, this Twitter thread looks particularly bad, especially the response from the official Gandi account. https://twitter.com/andreaganduglia/status/12151991477012316... While I appreciate that there are real people behind these companies that are probably having a really rough time right now, the criticism that Gandi are getting as a company is justified - and if Gandi are truly a "no bullshit" company they need to…

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Yeah, that's not a great way to win back the trust of your customers.

I'm going to look at moving my domain registrations away from them.

Re: Gandi loses data, customers told to use their own backups

#73

Post by celticmusic »

Eikon wrote: post #10

> We sincerely apologize for the inconvenience that this situation has caused. This type of incident is extremely rare in the web hosting industry. Why are they speaking of the "industry" as a whole when they are to blame? It's even crazier they are not even explaining the source of the data loss and why the "replication systems" didn't help. IHMO they are trying to sweep this event under the carpet. They should inst…

yeah, I worked for several years at a hosting provider, and I can tell you for a fact that this wouldn't have happened there.

They're 100% virtualized and keep backups of all those machines. In addition, you can purchase a package so that YOUR backups are automatically backed up to 2 different datacenters. Between the two of those solutions, there would be a way forward.

I don't really know what Gandi is so I can't speak to them directly, but this is a solvable problem.

Re: Gandi loses data, customers told to use their own backups

#74

Post by Ma8ee »

Eikon wrote: post #42
anaphor wrote: post #25

Earlier quoted context omitted.

Replication is not a backup as was already mentioned. A great example of this is when the KDE project almost lost all of their Git repos because they were mirroring a corrupted copy of the data. https://www.phoronix.com/scan.php?page=news_item&px=MTMzNTc

A backup is a replication of the live dataset, although, usually out of sync to be useful when the main dataset goes bad.

The out of sync part is rather important when something accidently get deleted from the live dataset.

Re: Gandi loses data, customers told to use their own backups

#75

Post by throwawayhhakdl »

chrisseaton wrote: post #58
danr4 wrote: post #49

Earlier quoted context omitted.

Screenshotted in case (when) they delete it https://i.imgur.com/s3R1VVc.png Using memes after permanently losing customer data is extremely disrespectful.

Why are they going out of their way to be disrespectful to their customers during a crisis? This is bizarre.

Probably because “they” == some individual social media rep

Re: Gandi loses data, customers told to use their own backups

#76

Post by marcinzm »

tbyehl wrote: post #69
rahuldottech wrote: post #51

Earlier quoted context omitted.

In this case, the customer did pay for it: https://twitter.com/andreaganduglia/status/12152083871699804... See full thread. Snapshots are marketed as backups.

So? Intelligent people can argue all day about whether a snapshot should be considered a backup or not, but it won't change the fact that a snapshot doesn't provide any protection from a failure in the underlying storage and it's ridiculously foolish for the owner of data to solely rely on snapshots as their backup strategy.

>snapshot doesn't provide any protection from a failure in the underlying storage

That depends on how snapshot storage is implemented by the hosting provider. They can use different storage for it, or tapes or whatever. On AWS I can easily have my snapshots on Glacier or copy them to a different data center.

Re: Gandi loses data, customers told to use their own backups

#78

Post by djmobley »

maximente wrote: post #67
djmobley wrote: post #6

Gandi have something of a cult following, but in my only experience with them they literally lost my domain name during an inbound transfer. Their response was awful and rude and completely unprofessional. I never got my domain back. Based on that experience, this incident doesn’t surprise me at all.

what can you recommend as an alternative?

For domain registrations I use a mix of Namecheap, Cloudflare, GoDaddy and Name.com, and haven’t had issues with any of them.

Gandi is the only domain registrar I’ve had an issue with.

Re: Gandi loses data, customers told to use their own backups

#79

Post by celticmusic »

aosaigh wrote: post #13

I don't have hosting with Gandi, but I do use them for domains and DNS. I'll be considering migrating my domains from them after this. Their response to this is exceptionally poor. To say essentially "this could happen to any other web host" it nonsense. I've never had this happen with any of the providers I've used for hosting and I'd be very angry if I had just lost an entire VPS. The fact that they've lost all sna…

I had an incident similar to this with linode, which is why I use and recommend Digital Ocean nowadays.

My machine going away because you had hardware issues isn't my problem, and I'll spend my money on a more competent company.

Re: Gandi loses data, customers told to use their own backups

#80

Post by rjmunro »

CydeWeys wrote: post #57
anaphor wrote: post #25

Earlier quoted context omitted.

Replication is not a backup as was already mentioned. A great example of this is when the KDE project almost lost all of their Git repos because they were mirroring a corrupted copy of the data. https://www.phoronix.com/scan.php?page=news_item&px=MTMzNTc

Fortunately, git is a DVCS, so anyone who checks out a repo has a complete copy of it. Now, granted, it'd be a huge pain to track down all the people who had copies of the 1,500 different repos, and try to find as up-to-date as possible of a version of each, but I doubt they got anywhere close to potentially losing all their source code. Incidentally this shows why it's a good idea to sync your repo to GitHub, even i…

> 1,500 separate repositories?! That sounds way overkill. I wonder if they'd benefit from having a monorepo.

No it doesn't. Github has at least 20 million public repositories. Would they benefit by combining them into a monorepo?

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