Why do companies with unbounded resources still have terrible moderation?

Quora is heavily centralized - all content must be moderated by the company, there is little to no segregation of questions by dedicated community, and all questions are allowed. Individual users must be name-identified and, importantly, are the core ingredient for Quora - people come to read the content of specific people, not for quality of the content in general. Users have stake but no say in the evolution of the system, and are by design incentivised to not care about question or answer quality but instead about the people they engage with. Further, questions are considered to be "owned by everyone" - so users are free to alter questions indefinitely.

In contrast, StackExchange (not StackOverflow) has similar properties to Reddit - partitioned into smaller communities, reliant on user moderation, equipped with a somewhat reasonable appeals process that relies on a "meta" site where users can contribute to improving the site. Users have both stake and say, and importantly are dedicated to improving the average quality of answers rather than who is answering.

The difference in moderation is stark. Quora's issues with moderation have been legendary - anywhere from an inability to stop sockpuppet voting, pay-to-upvote rings, and reversing helpful edits to outright refusing to take action against documented sexual harassment by users against other users. StackExchange has had no such issues, or rather it has had vanishingly fewer issues compared to Quora.

While we obviously can't compare them on equal footing, given that the sites are so different, this is some circumstantial evidence that community moderation, allowing communities to manage their evolution, and removing the focus on individuals is a better experience between two sites that seek to accomplish the same goal.

I'm not sure what this would say about social networks - which are all about emphasis on other people - but it does seem like a great model for online communities that aren't social network focused.

Banning people from being excessively annoying over a period of time is perhaps an option. That's after the fact, not before.

Maybe the optimism people had of the internet being an all inclusive community was ill fated.

Exclusivity is may be the next fad, driven by the trolling of few in an open community.

1. Moderation doesn't scale. It can't be automated with an algorithm (well), it can't be done well by a bunch of low paid contractors with a handbook and it can't be done across a million user platform by about three people.

Sites like Twitter, Facebook, YouTube etc tried to get round this by using the above algorithms and contractors, and that's partly why they're so terrible at it.

2. Moderation is community specific, with each community having different standards for what's acceptable. For instance, a site like 4chan or 8chan may find nearly anything acceptable, whereas the official Disney or Lego site might only want stuff that's appropriate for a young audience.

That's why forums work so well, because the userbase and owners decide what's acceptable there, and those outside of said grouo can join/not join based on their preferences. Same with Reddit to some degree, though that is complicated by people being able to move between subreddits so easily and them being hosted in the same place.

Unfortunately, many of these larges don't have this. They have one free for all open space where hundreds of different communities are forced to interact with each other. They stick millions of people into a newsfeed/search/whatever that despise each other's views, have completely ideas about what's acceptable and hate every ounce of the other side.

That's a recipe for disaster. Putting those who fundamentally hate each other in the same area for hours per day leads to a toxic atmosphere, and creates a situation that's almost impossible to police well. It's why school and prison are so bad; the kids and prisoners just have too many fundamentally different, conflicting worldviews to get along.

The only way to fix this is to:

1. Accept that ommunities should be moderated by their members, not robots or contractors.

2. Split the community into smaller ones where people can set their own boundaries for acceptable behaviour.

3. Try and stop intercommunity trolling as best as possible