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Cancelling Dropbox Pro is hard

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Re: Cancelling Dropbox Pro is hard

#71

Post by stickfigure »

saghm wrote: post #35
sambucini wrote: post #22

Retain with pain.. The other day I tried to delete my udacity account. No button in settings, I mailed support, they asked my to mail legal (apparently they don't fwd mail..). From legal I received the following response: Hello, We are in receipt of your request to delete your account. We are sorry you want to leave the Udacity family; you will be missed. Before we can proceed with fully processing your request, we n…

> A statement under penalty of perjury that all information in your request is truthful and that this is your User Account or that you have the authorization to make the request on behalf of the owner of the User Account That strikes me as really extreme. If I had an Udacity account and someone tried to delete it, I would be annoyed, but I wouldn't seek to press criminal charges against them.

Is that even plausible? Not being government, I can't just declare "Anyone who lies to me is committing perjury, nyah nyah!"

Re: Cancelling Dropbox Pro is hard

#72

Post by bennylope »

mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

The NYT at least lets you use PayPal. When I wanted to cancel I couldn't even get through to a rep, so I just switched my payment method to PayPal and then deauthorized the recurring payment from PayPal.

Re: Cancelling Dropbox Pro is hard

#73

Post by duxup »

iamjaredwalters wrote: post #57
jonas21 wrote: post #55

Earlier quoted context omitted.

If I had a nanodegree and was listing it on my resume or mentioning it in job interviews, I'd be pretty upset if someone came in and deleted all proof that I had completed it.

Do employers often depend on "nanodegrees" (first I've heard the term) such as Udacity?

Depend probabbly not, but "hey there is this thing this guy did" might be a real thing. Probably not weighted as much as other things but still relevant to some.

Re: Cancelling Dropbox Pro is hard

#74

Post by _bxg1 »

This one wins points for comedy, but I've seen worse. NY Times forced me to open an IM chat window with "customer service" and request my cancellation interpersonally through them.

Re: Cancelling Dropbox Pro is hard

#75

Post by redler »

wlll wrote: post #41

Years ago I needed to cancel a fax service. They refused to allow me to cancel unless I called them up, which I wouldn't do. In the end I just changed all my details to some variation of the phrase "cancel account" except the billing details (which I couldn't change) then did a chargeback every time they charged me. It took them a couple of months to finally get round to cancelling my account (I think it was actually…

Finally the killer application for Google Duplex.

Re: Cancelling Dropbox Pro is hard

#76

Post by _bxg1 »

svv wrote: post #67
mrspeaker wrote: post #8

If it's harder to leave than it is to join, then I'm not using your stuff. It's mildly condescending and very transparent and so I don't want/need to deal with it. If you believed in your product, you wouldn't do it. I subscribed to the New York Times with a simple one-step "put in your credit card deets". One year later I was going to leave the country so tried to cancel it. After several steps of forms you get the…

I've cancelled by NYTimes subscription just a few months ago. Didn't have to do any phone calls-- just answered a few questions in the chat, right there on their website.

They "generously" let you use an IM chat now, yes. But there's no excuse for it not being a simple button. The only reason is so they can raise the effort barrier just a bit more.

Re: Cancelling Dropbox Pro is hard

#78

Post by bittermang »

The ONE good thing about Bank of America, and it was only available on their credit cards but not debit cards, and I don't even know if they still offer it: You could generate new credit card numbers on demand, and set a hard spending limit on them, and their expiration date could be set by you.

This was pitched by their marketing as a way to make online shopping safer, because even if they did get the card and the expiry date and everything, they couldn't spend more than the limit which you likely already hit when you bought your item. But the hidden feature was it made cancelling difficult services a breeze, because you could just log in to your banking portal and kill the temporary card you made for that service.

Re: Cancelling Dropbox Pro is hard

#80

Post by mrhappyunhappy »

shortj wrote: post #34

I actually went through exactly this with Dropbox a couple weeks ago. It took me two tries, the first time I mis-read / fell into one of the dark patterns. I'd made up my mind long before I ever went to the website to cancel and all this did was make me grumpy and justify my decision even more. Clearly it adds to their retention numbers somewhere or it would be dropped, however I will not use dropbox again in the fac…

What are you looking to use next? I've thought about a raid NAS but have not brought myself to going through with it.
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