Earlier quoted context omitted.
I've worked at 8 different companies and none of them could even hold a candle to Google's pace of work. Everything just works. The quota system works, the identity and authorization system works, observability works, the build and release system works. You can be a productive engineer at Google on day 2 if you read the codelabs on day 1. Nobody at Google has ever needed to have their manager email the Jira admin to…
> Nobody at Google has a need to raise a ticket with some ops group in Bengaluru to partition a Kafka topic, renew a certificate, bridge two VPCs, or any of that type of thing. Except when your team wanted to initially onboard with GOOPS and your request sat in Buganizer for 2 weeks waiting for someone to triage. Uh oh — we're turning down this service next quarter, you will need to go start this onboarding process a…
Most of what you described i felt as well _sometimes_ for security related stuff, like dedicated machines in that one cluster or an ISE review on short notice--but security related is also somewhat out of the norm and considering that is, Google does a great job.
For "normal" services what you described does not match my experience at all. Even for medium sized infrastructure services mostly everything just works (IME).
Never had a GUTS ticket that was not answered within a business day, but obviously just n=1 sample--imo support staff is mostly amazing.