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Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

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Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#641

I assume they do some form of de-duplication across all files in their system. Most windows system files, and binaries would be duplicates, and only need to be stored once. I'm relatively sure this is true for most other systems, like Linux, MacOS, etc. Why not just back everything up for everyone? It really shouldn't take up much more space or bandwidth. Personally: I had to go in and edit the undisclosed exclusions…

They encrypt files on the client before transmission.

There was a Swizz cloud backup system existing until some years ago.. can't recall the name but it started with a 'V'. They also encrypted the files on the client side before transmission, but the files were encrypted with their own md5sum or some such as key, and therefore similar files from different systems, encrypted, could still be de-duplicated across their whole system.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#642

Earlier quoted context omitted.

What do you expect to happen when your cloud storage file path is 5000 characters long and your local filesystem only supports a maximum of 4096?

Oh yeah... I remember Windows behaving weirdly when I tried to copy some files with long names into a deeper directory tree. And it was just weird behaviour - no useful error message.

Windows in particular supports at the API level paths tens of thousands of characters long, much longer than Linux. The problem is applications need to explicitly support such paths using the long path syntax, otherwise they're limited to 255 characters.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#643

I guess the problem with Backblaze's business model with respect to Backblaze Personal is that it is "unlimited". They specifically exclude linux users because, well, we're nerds, r/datahoarders exists, and we have different ideas about what "unlimited" means. [1] This is another example in disguise of two people disagreeing about what "unlimited" means in the context of backup, even if they do claim to have "no rest…

Any company that does the "unlimited*" shenanigans are automatically out from any selection process I had going, wherever they use it. It's a clear signal that the marketing/financial teams have taken over the businesses, and they'll be quick to offload you from the platform given the chance, and you'll have no recourse. Always prefer businesses who are upfront and honest about what they can offer their users, in a s…

Yep. "Unlimited" doesn't just mean they're not telling you what the limit is, it means they can decide, at any time, what the limit actually is and when you've gone over it.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#644
The Backblaze Restore Application does not work reliably when restoring a large number of files. On an M4 Mac, it repeatedly crashed and ended up in a non-recoverable state, forcing me to recover the files another way.

Some restore options also do not let you move data to their cloud for direct download, which makes it feel like they do not actually want users to fully download and recover all of their files.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#645

TIL that Backblaze has a desktop app. Seems this is specific to Windows and does not impact anyone using it as just a storage backend for backups through something like rclone.

I just want you to ensure you're not confusing B2 with the product being mentioned here. This is a custom Backblaze product which only works via their apps and I don't believe is available as a storage backend for backups through something like rclone.

I never tried this particular Backblaze product because I don't trust a opaque blob touching my most valuable data nor do I trust unlimited plans that dont mention what the limits are, atleast in fine print.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#646
post #229

As an FYI you can recover from force pushes to GitHub using the GitHub UI[0] or their API[1]. And if you force push to one of your own machines you can use the reflog[2]. [0]: https://stackoverflow.com/a/78872853 [1]: https://stackoverflow.com/a/48110879 [2]: https://stackoverflow.com/a/24236065

And as a double FYI this means a force push does not permanently delete sensitive data! Beware. Rotate that API key, even if it's a pain in the arse.

That goes for any time you send data to a third party or over a channel you don't control. Compromised is compromised. There is no going back.

I hate things like "email recall" in Outlook or deleting messages in Teams etc because it trains normies into thinking you can recover from a compromise.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#647
One time around 2012, a friend of mine was upgrading his Windows/PC hardware, and he was a non-technical musician, and he called on me for a lot of help with the migration.

His daughter-in-law had gifted him a really nice new system. His old system wasn't too bad, either. He'd mostly been relying on an external USB HDD for data. He used Thunderbird for e-mail, which I am quite unfamiliar with.

As we worked on the migration, I collected all the apps and software he had been using, which he would need on the new system, and it wasn't much. I also complimented him on his "online hygiene" insofar as never clicking on suspicious links, or downloading suspicious software; his system had no malware and no shovelware, no unwanted browser bars or spyware was found.

We were completing the migration when I noticed a large discrepancy between the "new data" HDD space and the old data, but I needed to delete the old partition to complete the upgrade, and I flagged this with him: I said, "look this makes me uneasy: do you still want to move forward?" and he nodded approval, so I deleted the partition. Then we discovered that we had just lost many gigabytes of important data, such as was in his Firefox profile and his Thunderbird data, like all his email which had been downloaded locally. I turned white as a sheet and I was ready for him to sue me or something.

He was surprisingly sanguine about this, and he says, "What about Backblaze?" and I gaped at him, "You had an online backup of all this???" and he goes "Sure, here's how to install it..." and we installed his little Backblaze systray widget, and all his data began streaming back in. Nothing at all was lost, because he'd also been meticulous about using this app!

So that was the day I learned about Backblaze and their services, and I was intensely grateful to them for saving my bacon for sure, and we remained friends, and we finished the migration in one day, and he was grateful to me and my expertise, and not at all worried about the crippling data loss which I had incurred with my cavalier ignorance.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#648
This looks like a systemic issue and not just Backblaze : because we’ve layered cloud on top of cloud and call it backup but it’s very linked. When a provider changes the rules then a big part of that safety just disapears and its the same pattern in finance: looks diversified but it isn’t

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#649
post #17

Exclusions are one thing, but I've had Backblaze _fail to restore a file_. I pay for unlimited history. I contacted the support asking WTF, "oh the file got deleted at some point, sorry for that", and they offered me 3 months of credits. I do not trust my Backblaze backups anymore.

Remember, when you are running backups, you do not have any backups until you have tested your restore procedures.

https://utcc.utoronto.ca/~cks/space/blog/sysadmin/BackupTest...

You should naturally test your ordinary restore procedures (single-file, one directory, spot-checks) on the regular, and you should also form a viable disaster recovery plan, based on your projected risks. What if your house burns down? What if you're burglarized? What if your password manager loses all passwords? etc.

If you've never successfully run a disaster-recovery drill, then you don't have a plan.

"Those who fail to plan, plan to fail!"

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#650

Earlier quoted context omitted.

Just include filename size in file size for billing purposes?

Not sufficient, unfortunately. The strings for file paths are stored in wholly different infrastructure with wholly different optimizations. It probably lives in your database. You really don't want people just stuffing gigabytes into that, payment or no payment. Odds are you didn't plan your control plane around, "what if someone uses our strings as encoded data?"

They won't do it if it's not free
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