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Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

rareese.com

11–20 of 716 posts

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#11
Ironically drop box and one drive folders I can still somewhat understand as they are "backuped" in other ways (but potentially not reliable so I also understand why people do not like that).

But .git? It does not mean you have it synced to GitHub or anything reliable?

If you do anything then only backup the .git folder and not the checkout.

But backing up the checkout and not the .git folder is crazy.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#12
I noticed this (thankfully before it was critical) and I’ve decided to move on from BB. Easily over 10 year customer. Totally bogus. Not only did it stop backing it up the old history is totally gone as well.

The one thing they have to do is backup everything and when you see it in their console you can rest assured they are going to continue to back it up.

They’ve let the desktop client linger, it’s difficult to add meaningful exceptions. It’s obvious they want everyone to use B2 now.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#13
Managing backup exclusions strikes again. It's impossible. Either commit to backing up the full disk, including the 80% of easily regenerated/redownloaded etc. data, or risk the 0.001% critical 16 byte file that turns out to contain your Bitcoin wallet key or god knows what else. I've been bitten by this more times than I'd like to admit managing my own backups, it's hard to expect a shrink-wrapped provider to do much better. It only takes one dumb simplification like "my Downloads folder is junk, no need to back that up" combined with (no doubt, years later) downloading say a 1Password recovery PDF that you lazily decide will live in that folder, and the stage is set.

Pinning this squarely on user error. Backblaze could clearly have done better, but it's such a well known failure mode that it's not much far off refusing to test restores of a bunch of tapes left in the sun for a decade.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#14
post #13

Managing backup exclusions strikes again. It's impossible. Either commit to backing up the full disk, including the 80% of easily regenerated/redownloaded etc. data, or risk the 0.001% critical 16 byte file that turns out to contain your Bitcoin wallet key or god knows what else. I've been bitten by this more times than I'd like to admit managing my own backups, it's hard to expect a shrink-wrapped provider to do muc…

If there is a footgun I haven't considered yet in backup exclusions, I'd like to know more. Shouldn't it be safe to exclude $XDG_CACHE_HOME? Unfortunately, since many applications don't bother with the XDG standard, I have to exclude a few more directories, so if you have any stories about unexpected exclusions, would you mind sharing?

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#15
post #14
post #13

Managing backup exclusions strikes again. It's impossible. Either commit to backing up the full disk, including the 80% of easily regenerated/redownloaded etc. data, or risk the 0.001% critical 16 byte file that turns out to contain your Bitcoin wallet key or god knows what else. I've been bitten by this more times than I'd like to admit managing my own backups, it's hard to expect a shrink-wrapped provider to do muc…

If there is a footgun I haven't considered yet in backup exclusions, I'd like to know more. Shouldn't it be safe to exclude $XDG_CACHE_HOME? Unfortunately, since many applications don't bother with the XDG standard, I have to exclude a few more directories, so if you have any stories about unexpected exclusions, would you mind sharing?

I don't remember why I started doing it, but I don't bulk exclude .cache for some reason or other. I have a script that strips down larger known caches as part of the backup. But the logic, whatever it was, is easy to understand: you're relying on apps to correctly categorise what is vs. isn't cache.

Also consider e.g. ~/.cache/thumbnails. It's easy to understand as a cache, but if the thumbnails were of photos on an SD card that gets lost or immediately dies, is it still a cache? It might be the only copy of some once-in-a-lifetime event or holiday where the card didn't make it back with you. Something like this actually happened to me, but in that case, the "cache" was a tarball of an old photo gallery generated from the originals that ought to have been deleted.

It's just really hard to know upfront whether something is actually important or not. Same for the Downloads folder. Vendor goes bankrupt, removes old software versions, etc. The only safe thing you can really do is hold your nose and save the whole lot.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#17
Exclusions are one thing, but I've had Backblaze _fail to restore a file_. I pay for unlimited history.

I contacted the support asking WTF, "oh the file got deleted at some point, sorry for that", and they offered me 3 months of credits.

I do not trust my Backblaze backups anymore.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#18
Some companies are in the business of trust. These companies NEED to understand that trust is somewhat difficult to earn, but easy to lose and nearly IMPOSSIBLE to regain. After reading this article I will almost certainly never use or recommend Backblaze. (And while I don't use them currently, they WERE on the list of companies I would have recommended due to the length of their history.)

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#19
I can understand in theory why they wouldn't want to back up .git folders as-is. Git has a serious object count bloat problem if you have any repository with a good amount of commit history, which causes a lot of unnecessary overhead in just scanning the folder for files alone.

I don't quite understand why it's still like this; it's probably the biggest reason why git tends to play poorly with a lot of filesystem tools (not just backups). If it'd been something like an SQLite database instead (just an example really), you wouldn't get so much unnecessary inode bloat.

At the same time Backblaze is a backup solution. The need to back up everything is sort of baked in there. They promise to be the third backup solution in a three layer strategy (backup directly connected, backup in home, backup external), and that third one is probably the single most important one of them all since it's the one you're going to be touching the least in an ideal scenario. They really can't be excluding any files whatsoever.

The cloud service exclusion is similarly bad, although much worse. Imagine getting hit by a cryptoworm. Your cloud storage tool is dutifully going to sync everything encrypted, junking up your entire storage across devices and because restoring old versions is both ass and near impossible at scale, you need an actual backup solution for that situation. Backblaze excluding files in those folders feels like a complete misunderstanding of what their purpose should be.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#20
To the author: please use a darker font. Preferably black.

I’m only in my 40’s, I don’t require glasses (yet) and I have to actively squint to read your site on mobile. Safari, iPhone.

I’m pretty sure you’re under the permitted contrast levels under WCAG.

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