Mailgun: new pricing without plans and limits • Hacker News Board

Re: Mailgun: new pricing without plans and limits

#61

Post by _k » Sat, Aug 17, 2013, 7:10 PM UTC

the_bear wrote: post #58

aymeric wrote: post #53

Earlier quoted context omitted.

Isn't your company Less Annoying CRM? I see a monthly plan on your pricing page, did I misunderstand what you meant by "My company doesn't have plans"? https://www.lessannoyingcrm.com/pricing.php

Chrischen is right. Maybe I'm not using the term correctly, but I think of "plans" as meaning multiple different tiers that a user can choose from. Mailgun previously had plans (i.e. you had to pick which tier you wanted) and now they don't (i.e. there is just one tier that applies to everyone). Some characteristics of plans that I don't like: * Passing some arbitrary limit (# of contacts, # of users, # of files, etc…

I took a quick look at it because I will be in the market for a crm system. A question I have is whether it's possible to add contacts to a campaign so it's easy to see the results per campaign.

In terms of offering more products without making it look like a tiered system. If it's invoicing, it's perfectly fine to add that as a feature we can pay for. Lots of SMBs already have their own invoicing system. They know it's something separate. Just give it a name, a different color and sell it as a feature. I think I would like a to-do list as well. Not all contacts buy the same thing but some do, I want to automate it a little bit, so it's a step by step approach that I can go through. Give me a list that I can easily copy to other projects and easily change. Not sure if Basecamp offers something similar. Add it to the crm system as a feature and charge me for it. Sounds fair to me.

Re: Mailgun: new pricing without plans and limits

#62

Post by _k » Sat, Aug 17, 2013, 7:18 PM UTC

manojlds wrote: post #46

ebin wrote: post #42

Why use a service like this in the first place when you can simply send out mail via a VPS?

Many email services block spammers / unknown senders, especially if you start sending hundreds of mails.

Do you happen to know how that works ? I never used a service like mailgun or mailchimp. Do they use IP addresses that are not being blocked by the email services ?

Re: Mailgun: new pricing without plans and limits

#63

Post by the_bear » Sat, Aug 17, 2013, 7:34 PM UTC

_k wrote: post #61

the_bear wrote: post #58

Earlier quoted context omitted.

Chrischen is right. Maybe I'm not using the term correctly, but I think of "plans" as meaning multiple different tiers that a user can choose from. Mailgun previously had plans (i.e. you had to pick which tier you wanted) and now they don't (i.e. there is just one tier that applies to everyone). Some characteristics of plans that I don't like: * Passing some arbitrary limit (# of contacts, # of users, # of files, etc…

I took a quick look at it because I will be in the market for a crm system. A question I have is whether it's possible to add contacts to a campaign so it's easy to see the results per campaign. In terms of offering more products without making it look like a tiered system. If it's invoicing, it's perfectly fine to add that as a feature we can pay for. Lots of SMBs already have their own invoicing system. They know i…

Thanks for checking us out! There are two different options if you want to track campaigns. One would be just make a "Group" for each campaign, and then add the appropriate contacts to the group. Very soon we'll be adding the ability to filter the pipeline reports by groups, so that should give you what you're looking for.

Alternatively, you could add a custom field to a pipeline (pipelines = leads for most people) which would track the campaign. It could be a text field or a dropdown list depending on how many campaigns you're running.

As for the task management, it's not quite the same, but you can add a checkbox list to the lead pipeline to track which tasks you've completed. We also have more task functionality coming at some point, but not in the near future unfortunately.

Thanks for the feedback on the pricing. Our reservation with charging more for each feature is that while it's very fair, it seems kind of complicated to some people if they have to pick and choose every single feature they want to pay for. Many of our users love how easy it is to understand the price. What we were considering was offering two products: CRM, and "everything else". So you decide whether you want all the extra stuff (invoice, project management, etc.) or if you just want the CRM, and there are just two prices (probably $10 and $25). I like that model, but it seems a lot like having pricing plans which is why I'm not 100% sold on it yet.

Re: Mailgun: new pricing without plans and limits

#64

Post by AznHisoka » Sat, Aug 17, 2013, 7:49 PM UTC

When SES is 5 time as less (although less features, I know), there's really no reason why I would go with Mailgun. 10 cents for every 1000 emails is very very hard to beat. And when I'm just relying on you to email, I don't need things such as UI, analytics, etc as much.

I typed in 300000 in the pricing calculator, and got $150.00/month as my price. For any startup, that is just too much. With SES, it's $30.00/month. I know that there's a premium to be paid for certain features, and I know the pricing is better than what it was originally, but SES to me is still superior.

Re: Mailgun: new pricing without plans and limits

#65

Post by veesahni » Sat, Aug 17, 2013, 11:39 PM UTC

old-gregg wrote: post #59

veesahni wrote: post #57

Earlier quoted context omitted.

If you do a lot of inbound, another thing to consider is difference in pricing practices: SendGrid and Mandrill inbound is currently complimentary to customers. To receive an inbound email via Mailgun, you pay once for it to be received by mailgun servers, and once for it to be delivered to your webhook.

>you pay once for it to be received by mailgun servers, and once for it to be delivered to your webhook. Mailgunner here. This does not sound right. Can you please reach out to me via address in profile? Mailgun does not charge for webhooks, you're probably confsuing this with email relaying (which we also do). Also it is impossible to have complimentary inbound email of production quality due to the need for quality…

Ev, you and Taylor were on the thread I had last week with Travis about this pricing practice. Will reach out.

Re: Mailgun: new pricing without plans and limits

#66

Post by riobard » Sun, Aug 18, 2013, 12:12 AM UTC

AznHisoka wrote: post #64

When SES is 5 time as less (although less features, I know), there's really no reason why I would go with Mailgun. 10 cents for every 1000 emails is very very hard to beat. And when I'm just relying on you to email, I don't need things such as UI, analytics, etc as much. I typed in 300000 in the pricing calculator, and got $150.00/month as my price. For any startup, that is just too much. With SES, it's $30.00/month.…

You don't get dedicated IP and custom DKIM with SES. Those affect deliverability significantly.

Re: Mailgun: new pricing without plans and limits

#67

Post by ktsmith » Sun, Aug 18, 2013, 5:45 PM UTC

lubos wrote: post #39

ktsmith wrote: post #12

Earlier quoted context omitted.

Mailgun was purchased by rackspace. I don't see them going out of business any time soon.

I was also more than happy to pay $19/month. Now my monthly bill goes to $0? I'm a bit worried what will happen to quality of service and support now. And the fact Rackspace has purchased Mailgun doesn't mean a thing. Just look what Rackspace did to JungleDisk... I used to be also happy customer of JungleDisk so no wonder I'm a bit bitter regarding Rackspace.

You can continue to stay on the $19/mo plan. There's an option to stay on your existing plan or move to the new pricing.

I'm not familiar with what rackspace did to jungle disk as I've never used it. I was under the impression the service was still running with a rebrand.