61–70 of 407 posts
This was in Switzerland. Would be surprised, though, if they had such drastically different replacement or repair policies for such an obvious issue.
Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test. On the second replacement I lucked out and got a Samsung screen that doesn’t have the issue. But that they still have not solved that problem that is plain as day fucking sucks! What is wrong with those idiots?! Why do they do stuff like that? It makes my blood boil. Apple, fuck you! Why do you do this to your…
I'm sure Apple would be happy to refund you. If the Apple store won't help, try shooting an email to tcook@.
I hope this goes viral. Apple was starting to actually gain a little bit of market share in the home computer space and IMO support was a big reason. I know I can have a better spec for less money but I felt like more effort and care was put into Apple products. No one is going to be interested in paying the "Apple tax" if you get the same shitty support you get from most PC makers.
Companies like Dell can hide behind several factors, like their notebooks are usually priced a lot lower, quality expectations aren't as high, and they make such a dizzying number of models that any problems are diluted.
I do hope it gets more press so that the problem can be properly addressed, Apple does pay attention to the squeaky wheels after all, but don't get all crazy now. Nobody's dying because their screen has a ghosting issue.
Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test. On the second replacement I lucked out and got a Samsung screen that doesn’t have the issue. But that they still have not solved that problem that is plain as day fucking sucks! What is wrong with those idiots?! Why do they do stuff like that? It makes my blood boil. Apple, fuck you! Why do you do this to your…
With all due respect, you have to keep in mind that Apple is producing millions of units and, for its own sake, can't be beholden to a single supplier. If they were, that supplier would have enormous leverage ("pay us $5b now, or we will stop shipping you screens for your flagship laptop."). Aside from that, they'd also be susceptible to production issues - imagine if Samsung's factory had a fire/flood/hurricane and…
If they can’t reliably make a laptop without it being defect they can’t sell it. Make a recall and stop selling rMBPs until you nail the issue down. Problem solved. Wimping out with lame excuses is not the way to go.
Fuck everything about this. I had two screen replaced, luckily before Apple came up with this idiotic test. On the second replacement I lucked out and got a Samsung screen that doesn’t have the issue. But that they still have not solved that problem that is plain as day fucking sucks! What is wrong with those idiots?! Why do they do stuff like that? It makes my blood boil. Apple, fuck you! Why do you do this to your…
You sound like an addict.
Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…
Issues can appear, especially with first gen products. I can totally understand that. I cannot for the life of me understand how Apple decided to handle this issue. I’m just not used to Apple treating their customers with contempt and treating them like stupid idiots.
Earlier quoted context omitted.
Although you might have requirements that aren't met by Apple's products, such as wanting a removable battery, to call them "expensive trinkets" with "no engineering" is absurd. Apple's work on the unibody case is but one example of how they're pushing manufacturing technology as far as it can go today. Other vendors are content to stamp out the same old plastic clamshell, to fit in the same old motherboard and optic…
Ahh yes the unibody which is basically a fucking big short circuit, hence why mine caught fire. It's engineering, but it's not SOUND ENGINEERING. I stand by my expensive trinket comment. Buy a Lenovo T-series and you'll understand.
Why would I buy a Lenovo T-series? It looks virtually indistinguishable from any laptop made in the late 1990s and still has that absurd red joystick. I hope they've improved the trackpad because those were nearly unusable before.
I know there's Lenovo fans, ThinkPad fanatics, but they look like junk and feel even crappier. The new Dell Ubuntu laptop is the only thing I can think of as a reasonable alternative to what Apple's doing.
I wouldn't buy another Apple product either. Between a MacBook Pro which caught fire, an AirPort which melted, an iMac which the backlight went on and a MacBook which had to go back 4 times (!) due to logic board problems, it scares the shit out of me parting with that sort of cash and actually depending on it. The muppets at the "genius bar" (retard shelf as we call it now) aren't exactly helpful and usher you away…
It sounds like you had some bad experiences, but do you really think that Apple makes products with "no engineering applied past experience"? Surely Apple's products have had faults, and it sounds like you've been bitten more than once. I don't blame you for not liking the company or its products. However, there are lots of satisfied customers, and I think you'd be hard pressed to find someone who believed that their…
I've never heard of a satisfied long term customer i.e. most of the praise comes from new users with shiny toys. My father has just been screwed by his 1st gen iPad because some of the apps will no longer install and IOS6 is not available (to the trash it goes), his white iPhone 4S has proximity sensor issues to the point it's unusable and they refuse to repair it, my boss's MBP LCD inverter melted, we've got a cupboard full of 7 dead Mac Minis in the office, the old optical mice just didn't work (the one with the little ball) or the logic board fell out inside and lets not even mention the time capsule saga or the OSX update which fucked the filesystems on lots of machines (10.5.3).
There is a whole million miles of these problems out there and so far it's usually kept covered by the reality distortion field.
Build process fine. Supply chain fine. But the inputs to those is unadulterated crap.
Fuck, I don't want to have to complain - I want something to just work with no problems. Screw sjobs@ / tcook@ pandering. Just make some shit that works.
When I went to have it looked at, the Apple store employee was fairly sympathetic even though it failed the test (he told me that people do fail it, but that more often than not it's just below the threshold). He told me to keep trying the test at the store until it fails. Whether other Apple store employees will be as sympathetic, I don't know. Is corporate trying to sweep it under the rug? Maybe. But this is a cost…
The reaction expected from you is rage, and not frustration and helplessness. I don't know of any other company that would kick its customers in the nuts and that too the early adopters.
They're not kicking me in the nuts. They're a company of humans that has to deal with a problem in a way that satisfies their suppliers, shareholders, and engineers. I've found greater success in approaching problems like this with rationality. With lots of noise, maybe the test will change (only 30 seconds on the grey screen will make a metric shit-ton of the units qualify for replacement).