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Apple - Think Twice

thenbells.com

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Re: Apple - Think Twice

#51

Post by meaty »

astrodust wrote: post #41
meaty wrote: post #24

I wouldn't buy another Apple product either. Between a MacBook Pro which caught fire, an AirPort which melted, an iMac which the backlight went on and a MacBook which had to go back 4 times (!) due to logic board problems, it scares the shit out of me parting with that sort of cash and actually depending on it. The muppets at the "genius bar" (retard shelf as we call it now) aren't exactly helpful and usher you away…

Although you might have requirements that aren't met by Apple's products, such as wanting a removable battery, to call them "expensive trinkets" with "no engineering" is absurd. Apple's work on the unibody case is but one example of how they're pushing manufacturing technology as far as it can go today. Other vendors are content to stamp out the same old plastic clamshell, to fit in the same old motherboard and optic…

Ahh yes the unibody which is basically a fucking big short circuit, hence why mine caught fire.

It's engineering, but it's not SOUND ENGINEERING.

I stand by my expensive trinket comment.

Buy a Lenovo T-series and you'll understand.

Re: Apple - Think Twice

#52

Post by emcl »

jblock wrote: post #36

When I went to have it looked at, the Apple store employee was fairly sympathetic even though it failed the test (he told me that people do fail it, but that more often than not it's just below the threshold). He told me to keep trying the test at the store until it fails. Whether other Apple store employees will be as sympathetic, I don't know. Is corporate trying to sweep it under the rug? Maybe. But this is a cost…

The reaction expected from you is rage, and not frustration and helplessness. I don't know of any other company that would kick its customers in the nuts and that too the early adopters.

Re: Apple - Think Twice

#53

Post by rm999 »

indiecore wrote: post #32
msy wrote: post #28

Earlier quoted context omitted.

I'm pointing out Apple have a long history of doing this with Revision A products, which the Retina MBA is. It's not new, it's not unusual and it shouldn't be unexpected.

So because they do it all the time ignoring a legitimate issue is now acceptable?

msy is not making a value judgment on Apple, he's saying this is nothing new. In contrast to the article:

>I remember an Apple that bent over backwards to understand its customers’ point of view and stretched itself to meet the high expectations it sets.

Re: Apple - Think Twice

#54

Post by jug6ernaut »

Osmium wrote: post #39
jug6ernaut wrote: post #20

Earlier quoted context omitted.

I think you missed the whole point of the article. The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

> The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug. I don't think that's quite it. Apple realises there's a problem, and that's why they have the standardised test. I think the real problem here is that Apple's test is insufficient, but they don't know that, so they don't believe their customers when they say they're having still having issues. And tha…

Possibly, you are right that its in the fact that the test is insufficient. The question is if this is known by Apple or not.

I personally can't see how they could not know, this is not the kind of issue where ppl are going to be blowing there whistle for no reason. So Apple knows there is an issue, if there own tests do not match the numbers of complains(to some degree) even more red flags should be going up.

I am no conspiracy theorist, but there seems to be some valid points in the article.

Re: Apple - Think Twice

#55

Post by astrodust »

piyush_soni wrote: post #11

They're all about earning money by ANY unethical means possible. We should already boycott it for not only suing big companies for ridiculous patents, but for trying to EXTORT money from small coffee shops and online grocery shops who have nothing to do with electronics business!

Are you referring to the usual trademark protection racket?

Any multi-national brand will do this and I wouldn't call it extortion when they're not asking for money.

You can argue it's heavy handed or even bullying, but it's not extortion.

Re: Apple - Think Twice

#56

Post by piyush_soni »

indiecore wrote: post #32
msy wrote: post #28

Earlier quoted context omitted.

I'm pointing out Apple have a long history of doing this with Revision A products, which the Retina MBA is. It's not new, it's not unusual and it shouldn't be unexpected.

So because they do it all the time ignoring a legitimate issue is now acceptable?

I don't think he said that. Probably he just said people should have woken up long back.

Re: Apple - Think Twice

#57

Post by Mutinix »

konstruktor wrote: post #34
msy wrote: post #10

Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…

When batteries for my 2006 MBP's model had problems, Apple issued a recall. I got a new one in a UPS box that I could use to send the old one back. This cost apple parts and shipping, not even a technician's time. Service like this is much harder to provide if the computers you build are not repairable at all. They created a situation where fixing one problem means exchanging the whole unit. That is their own fault.…

From my understanding of the comment, he wasn't blaming the customer. Rather, he's trying to say that people shouldn't rush to buy the revision A (or version 1 or 1st generation or whatever) of an Apple product. Instead, wait for the initial (and what are now expected) flaws to be fixed and then buy them. However, I think this is a problem that is likely to happen with any company, not just Apple.

Re: Apple - Think Twice

#58

Post by masklinn »

indiecore wrote: post #32
msy wrote: post #28

Earlier quoted context omitted.

I'm pointing out Apple have a long history of doing this with Revision A products, which the Retina MBA is. It's not new, it's not unusual and it shouldn't be unexpected.

So because they do it all the time ignoring a legitimate issue is now acceptable?

It's more along the lines that really, you shouldn't be surprised that something which has been happening for 15 years or so with no end in sight still happens.

Re: Apple - Think Twice

#59

Post by jpdoctor »

jug6ernaut wrote: post #20
msy wrote: post #10

Revision A Apple projects have had issues for as long as Apple has been making products. Second gen Macbook Air's had Logic board issues, 2007 era RevA Macbook Pros had video card issues, dodgy graphics cards on the early Mac Pros, the iPhone4 antenna, the list is endless. Often it's taken years for the issues to be resolved and Apple to pay for repairs, if at all. It's simple, if you want the shiniest tech, buy what…

I think you missed the whole point of the article. The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

> I think you missed the whole point of the article.

> The point isn't with the fact that there is an issue, its that Apple is seemingly trying to sweep it under the rug.

I think you missed the whole point of OP post: That is exactly what Apple has a reputation for doing. For example: The Antenna Fiasco -

http://www.engadget.com/2010/06/24/apple-responds-over-iphon...

Re: Apple - Think Twice

#60

Post by kmfrk »

nicholassmith wrote: post #48

Apple seems to have pulled back on the whole positive customer experience in store this year, I've had issues with marking below the display surface and they instantly said "not a defect, £350 please", except it looks like the tolerance on my Air is off. It's a shame, they're starting to reduce customer satisfaction in maximisation of profits, rather than increasing profits through customer satisfaction.

Maybe it has to do with the new guy who was summarily booted from the company in a year? One can hope that Cook is course-correcting.
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