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Southwest Headquarters Tour

katherinemichel.github.io

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Re: Southwest Headquarters Tour

#61

Earlier quoted context omitted.

I would love to tour a coffee company (or a chocolate company). Two of my favorite things. :)

If you ever find yourself in Raleigh, Videri Chocolate offers tours! https://viderichocolatefactory.com/

I actually was in Durham for DjangoCon US a couple of times. One year I was on the fence about making a quick trip to Raleigh before my flight and that factory was one on my list. It was a very rainy day, and I was pretty tired. I decided not to go. Hopefully, I will make it back sometime. Maybe for All Things Open, which is on my bucket list.

Re: Southwest Headquarters Tour

#62

A few years ago, I got a tour of Starbucks headquarters from a friend. One thing I didn't expect: it's literally filled with rooms where people just taste coffee, all day, every day, to make sure it's what it's supposed to be. It's crazy how even something which feels mediocre so much of the time - fast-food coffee, a budget airline - requires an enormous amount of human effort to pull off reliably. (And yes, you can…

I would love to tour a coffee company (or a chocolate company). Two of my favorite things. :)

There's a place in Hamburg called "Chocoversum" that offers a good tour, explaining and demonstrating the whole chocolate making process.

Re: Southwest Headquarters Tour

#63

I adore behind-the-scenes tours. I get there's a lot of work that goes into making it happen, but when you drop into a place where people work, you'll learn so much about real life problems that never make it to the Internet. The greatest tour I ever had was at the Smokejumper base in remote WA. At any time when they're open, you're allowed to drop in for a tour and whoever is there that day is obliged to give you on…

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Re: Southwest Headquarters Tour

#64
post #39

Earlier quoted context omitted.

forgive me if I am wrong, but this comment sounds like we are trying to build a narrative. I might be wrong. No offense.

Is “build a narrative” code for something? The comment was pretty cut and dry as written.

"Narrative" is the code word people use when they want to act coy and not say what they really think. Edgy vagueness.

Re: Southwest Headquarters Tour

#65

A few years ago, I got a tour of Starbucks headquarters from a friend. One thing I didn't expect: it's literally filled with rooms where people just taste coffee, all day, every day, to make sure it's what it's supposed to be. It's crazy how even something which feels mediocre so much of the time - fast-food coffee, a budget airline - requires an enormous amount of human effort to pull off reliably. (And yes, you can…

I would love to tour a coffee company (or a chocolate company). Two of my favorite things. :)

The island of Kaua'i in Hawaii has both tours of a chocolate farm (Lydgate Farms) and a coffee plantation (Kaua'i Coffee) with a visitor center. Just gotta find a conference out there, then hop on a Southwest flight.

Re: Southwest Headquarters Tour

#66
When I was a very young kid in Eugene, Oregon, we always kept a supply of Chet's Tamales in the freezer. They always had one black olive hidden somewhere in the middle. It wasn't just a tamale, it was a treasure hunt!

In first grade, we took a field trip to Chet's factory. It was so interesting to see how they made tamales in quantity–and they sent us each home with a free tamale.

Another Oregon treat is Tillamook cheese. My family went on one of their tours. They still offer tours today, but you are in a glassed-in area on the second floor overlooking the line. Back then, we got to walk right up to the vats of cheese curd. They trusted us (and instructed us!) to not poke our fingers in.

Much more recently, a friend who works at La Terra Fina in Union City, California took me on a private tour of their manufacturing plant. You may have seen LTF's quiches and dips at stores like Safeway and Costco, and private label versions at other stores.

I think they were making the Artichoke-Jalapeño dip that day. What struck me was the contrast between the first part of the production line and the rest. They start with huge blocks of cream cheese, industrial size cans of artichokes and jalapeños, and dump them into a giant mixer by hand.

Once a batch is mixed and gets a taste test, the rest of the line is high speed and highly automated. Plastic tubs come through and get the dip squirted into them, the plastic seal and top goes on, and then a labeling machine attaches each label.

Pro tip: If you like their dips, try them warm. My friend had not actually done this, so I asked Claude for a recipe:

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One time a friend served some La Terra Fina dip warm at a party. I'd only had it cold before, and it was a revelation. I forgot to ask for his recipe, but I believe he warmed it in the oven for a while and then under the broiler for a bit to lightly brown the top. What would be a good temperature and time for the first step, assuming a typical shallow casserole pan?

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La Terra Fina dips warm up beautifully — the cream cheese base gets silky and the flavors meld in a way cold just can't match.

For a shallow casserole dish, I'd suggest:

Oven step: 325°F for about 20–25 minutes. Low and slow is the move here — you want it heated through without the dairy breaking or getting grainy. A shallow dish speeds things up compared to a deep one, so check at 20 minutes. You're looking for it to be bubbling gently around the edges.

Broiler step: 2–4 minutes on high, watching closely. The top should get lightly golden with a few darker spots — that slight caramelization on the cheese and any onion bits is where the magic happens. Don't walk away during this part.

A few notes:

• Pull it from the fridge 15–20 minutes before baking if you can, so it's not stone cold going in

• The spinach artichoke and artichoke jalapeño varieties both do particularly well warm

• Serving with something sturdy (crostini, pita chips, thick tortilla chips) beats thin crackers when it's hot and scoopable

The broiler browning is really what elevates it — that textural contrast between the creamy interior and the slightly crispy top is what probably made it feel like a revelation.

Re: Southwest Headquarters Tour

#67

When I was a very young kid in Eugene, Oregon, we always kept a supply of Chet's Tamales in the freezer. They always had one black olive hidden somewhere in the middle. It wasn't just a tamale, it was a treasure hunt! In first grade, we took a field trip to Chet's factory. It was so interesting to see how they made tamales in quantity–and they sent us each home with a free tamale. Another Oregon treat is Tillamook ch…

These are gems. Bookmarking them to do someday if they still exist!

Re: Southwest Headquarters Tour

#68

// We later learned that sadly only 6% of Southwest pilots are women, I am not sure that's a "sadly". I used to fly a lot and talk to flight crews. Aviation is a ton of crazy schedules and nights away from home (I assume this is well known) From a family perspective it's bad enough if dads missing from the house for days at a time, much more catastrophic if mom's not around like that. (A child's relationship with mom…

Fair - how does that account for the predominantly female FA population?

FAs have very interesting schedules. As they work up seniority they have a ton of flexibility in how they space apart their required minimum number of shifts/overnights. Trading shifts and bidding for shifts is common. Additionally at some point in their seniority ladder they can start getting a regular set of shifts that get them back home to base daily, with occasional overnights.

I suspect this institutional flexibility is actually a natural consequence of the gendered nature of the role.

Re: Southwest Headquarters Tour

#69
post #15

Fantastic write up. It's mind blowing how much complexity there is to keep flights going day in and day out. My guess is all airline NOCs operate 24/7 as flights happen around the clock. Also planes typically don't have much downtime as that loses money so everything has to be a continuous operation. Cool looking at the pictures of the dashboards. It's nutty to think how much has to be tracked when doing airplane mai…

there's a lull from 1am - 5am as pilots are sleeping and airports are dormant. It kicks back up again at 5am for the early bird flights. Aircraft parked at the gates will be powered down for the night only to be brought back to life a few hours later. Southwest isn't a major international airline so you won't find them flying 24/7 like Delta or Lufthansa.

Re: Southwest Headquarters Tour

#70
There was a charming reality TV show in the 2000s called "Airline"[0] in which a camera crew followed around Southwest ground operations, cabin crew, and passengers. There was a British series that aired around the same time about Heathrow, unsurprisingly called "Airport".

[0]: https://en.wikipedia.org/wiki/Airline_%28American_TV_series%...

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