The only acceptable rating to leave an Uber driver is the one the customer feels like leaving. Even if it's 1 star or three stars. The rating weeds out bad drivers and is there for drivers, and passengers.
The only acceptable rating to leave an Uber driver is 5 stars
61–70 of 119 posts
Re: The only acceptable rating to leave an Uber driver is 5 stars
#62The Revel app (which is rolling out rideshare in NYC where all drivers are actual employees) has a rating system that’s explicitly labeled something like “Bad - Okay - Good - Great - Amazing”, where the default selected option is “Good”. I think it’s really nice because then it’s clear that most of your rides should be in the “Good” zone and the higher ratings are really for special cases. On the other hand the ratings are really for Revel - as a rider you can’t see your driver’s rating.
Re: The only acceptable rating to leave an Uber driver is 5 stars
#63Earlier quoted context omitted.
Flirting is normal and healthy. If you've been convinced otherwise, you've been misled.
it's a pretty toxic thing to flirt with someone while they're "trapped" in your car. Especially if the passenger thinks they have to be polite because of certain power dynamics. of course people should be allowed to flirt with each other but from what I've heard from female friends - do it in a bar or public, leisurely places. Not inside of an Uber etc.' And especially if the passenger also doesn't show any special i…
What a patronizing attitude towards women - they are helpless perpetual children who lack the agency or emotional resillience to handle a driver who tells them they look nice and asks them out. I'll be sorely disappointed in myself if my daughter is triggered by a guy in an Uber flirting with her.
Re: The only acceptable rating to leave an Uber driver is 5 stars
#64A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…
Isn't that the way it typically works? If you rate an Uber less than five stars, the app will prompt you for a reason. This feedback system is one of the ways Uber surpasses traditional taxis in service quality.
If the car is exceptionally unclean (gross like hell) then a perfect rating isn't justified. However, it's generally advised to give a rating below five stars only for significant issues. If the driver gets you from point A to point B, isn't a five-star rating warranted?
Some people may not understand this, but that's the structure of the system.
Re: The only acceptable rating to leave an Uber driver is 5 stars
#65So the point of the author is that as a passenger, I should accept that the system is a weird binary system where 4 or less means "unsafe or should be fired"? Why can't 4 be "A to B without any issues" and 5 is "great conversation, spotlessly cleaned car, threw in an excellent restaurant recommendation when asked?"
But really the whole idea of rating every ride on a single measurement is crap. Flagging someone as dangerous or unfit as a driver shouldn't be part of a mandatory rating process it should just be flagging just like flagging a message on HN. Apart from the obvious safety flagging if the car lacks a seatbelt or the driver keeps looking on TV series on his phone the whole ride (Something I experienced), in terms of finding good/bad drivers, why not just ask some more specific questions. Did you find the driver likable? too quiet? too talkative? Was the car dirty? clean? comfortable? And even more importantly, look at tips. I rarely tip drivers (I'm not in the US so I rarely tip anywhere) but who gets tips should be a better tell of a good experience than any grade. But perhaps in the US where people mechanically tip 20% at restaurants and it's more an expected part of waiter pay than a perk for excellent service, that wouldn't work for Uber?
Re: The only acceptable rating to leave an Uber driver is 5 stars
#66I have to disagree with this. In most cases I will say it is true. But as people here should know, people have had issues with Uber Drivers and I am sure there are scales of acceptable behavior. Not being a woman, I can see were some divers could somewhat hit (even unconsciously) upon some women. In many cases it is not be worthy of reporting, but I believe when that happens I would say a less than 5 should be select…
Flirting is normal and healthy. If you've been convinced otherwise, you've been misled.
Boundaries are normal and healthy. If you’ve been convinced otherwise, you’ve been misled.
Unless she initiates the flirting, and does so enthusiastically, an Uber driver should assume that a female passenger is in the vehicle because she needs transportation, not a date.
Re: The only acceptable rating to leave an Uber driver is 5 stars
#67So the point of the author is that as a passenger, I should accept that the system is a weird binary system where 4 or less means "unsafe or should be fired"? Why can't 4 be "A to B without any issues" and 5 is "great conversation, spotlessly cleaned car, threw in an excellent restaurant recommendation when asked?" But really the whole idea of rating every ride on a single measurement is crap. Flagging someone as dan…
I've noticed the same thing is happening with rider ratings. In forums like r/uberdrivers what the posters there perceive as a red flag rider rating has steadily gone up over the years. Several years ago they'd laugh at people below 4 stars. Now I wonder how many people see my 4.92 and think I'm a cretin.
Re: The only acceptable rating to leave an Uber driver is 5 stars
#68I just checked my rating and i'm a 4.62. I have never had a problematic ride, i'm always waiting exactly where I summon the Uber to. Not once have I made an Uber wait for me. I sit in the back and don't say a word unless spoken to.. is that what i'm doing wrong?
You don’t tip. I have a similar rating for the same reason. Tipping is obnoxious, especially when it’s asked for at the start of the transaction.
The Uber app should ask the driver to rate the passenger before knowing whether they tipped. Otherwise it's just a rate of tipping which together with local expectations is a recipe for just making it useless. Do drivers really see tips before rating riders?
Re: The only acceptable rating to leave an Uber driver is 5 stars
#69A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…
The variables in the quality of driving are far from being a few, and include:
- driving aggressively/dangerously/poorly - the above includes not being focused on driving (eg. talking on the phone) - reacting angrily to other drivers - driving illegally - allowing a ride without safety measures (eg. child seat), which is also a case of driving illegally - not replying to requests (messages) at all before actually starting the ride (which is important in case of particular needs), leaving the passenger without answer until the vehicle arrives
All of those are important, and they definitely need to be all provided - as a matter of fact, at least some are provided in case of ratings below 5.
Uber's star rating has a sensible design - anything below 5 requires the user to explain why. However, I believe that this skews passenger ratings toward 5 stars, even if just for the effort required, or even worse, because of the perception of hostility (AFAIK, ratings are given immediately, and the driver can get an idea of the rating of the passenger).
Re: The only acceptable rating to leave an Uber driver is 5 stars
#70I fear the suggestion at the end of the article to protest the system by giving only 5 star reviews does nothing apart from increasing the rating inflation that it talked about earlier. You will never get 100% of people to join in this 5-star-or-bust activity so instead of 4.8 being the minimum acceptable "actually good" rating it'll be 4.85 or 4.9 or whatever. It just moves the threshold a bit but it doesn't change the fact that it's not a linear 1 to 5 rating system.