The old 3-2-1 backup rule is still relevant today.
Is something wrong with Amazon Photos? I lost 240k photos
61–70 of 357 posts
Re: Is something wrong with Amazon Photos? I lost 240k photos
#62Why is this getting so heavily upvoted? Are we sure OPs title is even correct? This may be user error? It's possible the photos are still there, or if they are gone, perhaps Amazon can restore. OP, did you try to call / contact Amazon before you posted this?
...they literally posted a link to their question in an Amazon forum...
...which is listed as the first port of call for support.[0]
> For more help, try our Amazon Drive & Amazon Photos forum
But hey, maybe I missed the prominently displayed phone number somehow, so if you can help me find it, it'd be much appreciated.
[0]: https://www.amazon.com/gp/help/customer/display.html?nodeId=...
Re: Is something wrong with Amazon Photos? I lost 240k photos
#63This is just a reminder to take a backup of your cloud photos and store it locally (or other cloud provider). For example, with Google Takeout you can get a ZIP file with all your photos and videos from Google Photos.
That makes no sense. If you have backups locally, why store them on the cloud?
House fire? Theft?
Re: Is something wrong with Amazon Photos? I lost 240k photos
#64This happened to me with Lightroom, I’m still being charged £10 per month and they can’t find the account. I cannot get through to support either.
Re: Is something wrong with Amazon Photos? I lost 240k photos
#65Earlier quoted context omitted.
Digikam is the bees knees in digital asset management. I manage my personal photo archive with that, and it punches way above its weight.
"knees bees" ... maybe I'm missing a joke, but I always said "bees knees" in this context as a play on "business"
"Bee's Knees" == absolutely the best
Re: Is something wrong with Amazon Photos? I lost 240k photos
#66It literally only has been 1 hour since OP posted that thread. I agree with all the points about having backups and/or using better service/self host etc., but IMO it's too early to conclude anything about this incident.
I'd be freaking the fuck out too, tbh. These days you tend to get better support from the megacorps if you tweet or post on HN, it can bypass the obligatory outsourced support layer.
Re: Is something wrong with Amazon Photos? I lost 240k photos
#67It literally only has been 1 hour since OP posted that thread. I agree with all the points about having backups and/or using better service/self host etc., but IMO it's too early to conclude anything about this incident.
So they might still get their photos back. 240,364 photos is a lot, and none are replaceable. It’s still a lot of stress.
Re: Is something wrong with Amazon Photos? I lost 240k photos
#68Just to add context - I do have backups, but they're spread across a myriad of different hard drives. I had used Amazon Photos to consolidate, and benefit from the facial recognition to be able to quickly locate pictures of family members quickly. I think that I'll give DigiKam another go, against the NAS loaded up. Thanks for the comments!
> I think that I'll give DigiKam another go, against the NAS loaded up. I'm also looking for something FOSS that can do basic face recognition + maybe even more, but last time I checked DigiKam's detection didn't work so well, or maybe I got spoiled by the detection in Google Photos. If you do give it a go, would be nice if you reported back on your experience :)
How does the face recognition compare to https://www.photoprism.app/
Re: Is something wrong with Amazon Photos? I lost 240k photos
#69This is why I use both Amazon Photos and Google Photos simultaneously on all my devices. If one of them screws up I've always got the other one. What I need to do though is get them all copied to my home backup server (the HTPC) on the regular...
> This is why I use both Amazon Photos and Google Photos simultaneously on all my devices. If one of them screws up I've always got the other one.
That's insufficient. If one of then screws up, deletions will likely propagate to the other.
Re: Is something wrong with Amazon Photos? I lost 240k photos
#70This is just a reminder to take a backup of your cloud photos and store it locally (or other cloud provider). For example, with Google Takeout you can get a ZIP file with all your photos and videos from Google Photos.
That makes no sense. If you have backups locally, why store them on the cloud?
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