Google Gmail purchase history can't be deleted • Hacker News Board

Re: Google Gmail purchase history can't be deleted

#61

Post by londons_explore » Mon, Jul 08, 2019, 1:25 AM UTC

giancarlostoro wrote: post #41

captn3m0 wrote: post #13

This sounds weird. When CNBC broke the story a month back, I'd : 1. gone around deleting every invoice from my GMail inbox 2. Noticed it wasn't getting removed after waiting for 24 hours. 3. Reached out to the reporter mentioning google might be not deleting it properly. 4. Waiting a couple more days and calling off the alarm when google did finally delete it. I wrote about it at https://captnemo.in/blog/2019/06/01/c…

I always assume there's a backup somewhere in Google or Facebook that's old as hell but has the old emails, I would assume some of these places have cold storage options for backing up legacy data, but then again, there's the time myspace wiped a bunch of old data and nobody seemed to have cared. Surprised to this day that many other sites have shut down, but MySpace keeps on kicking.

I can assure you that Google goes to great lengths to ensure ancient backups of your user data do not still exist.

No backup of user data exists more than 30 days there, typically less.

Re: Google Gmail purchase history can't be deleted

#62

Post by londons_explore » Mon, Jul 08, 2019, 1:32 AM UTC

joshuamorton wrote: post #50

joecool1029 wrote: post #37

Earlier quoted context omitted.

> You can also pay for GSuite for your own domains for better controls and support levels. As a reseller of GSuite I can tell you this is plainly wrong. Support is virtually nonexistent for paid GSuite (by this I mean, it's the same outsourced team with no escalation path to anyone in engineering). Avoid at all costs for a business.

Question: do you expect escalation to a member of the engineering team as part of standard support for any piece of large enterprise software? Like Microsoft, Oracle etc?

No.

The small engineering team of 5 people can't properly deal with more than say 1 support request per day (since any request getting to that level is almost certain to require adding/modifying a feature or the way the product works).

Gmail has 1 billion users. That means fewer than 1 in 3 million people can have a support request that gets through to the engineering team without overwhelming them.

Re: Google Gmail purchase history can't be deleted

#63

Post by jvolkman » Mon, Jul 08, 2019, 5:47 PM UTC

zenexer wrote: post #33

sirmike_ wrote: post #31

Yes but did they go in and perm delete the Trash label/folder? They still are alive for 30 days. Three weeks is inside that window. >It also says you can delete this log by deleting the email, but three weeks after we deleted all email, the list is still there.

Yes, otherwise the links to the emails would’ve worked.

The links don't work for trashed messages. They lead to a page that says "the requested conversation has been deleted" and links to the inbox.

Re: Google Gmail purchase history can't be deleted

#64

Post by DanBC » Mon, Jul 08, 2019, 5:55 PM UTC

C14L wrote: post #56

tantalor wrote: post #26

Earlier quoted context omitted.

Sounds vague... What law are you referring to? Why would it be illegal? Is that reasonable in this case? Please don't comment about the voting on comments. https://news.ycombinator.com/newsguidelines.html

> What law are you referring to? GDPR. It requires that the person whose personal data is processed must give explicit permission about what data is processed and allow the purpose for which the data is processed. And it must be possible at any time to withdraw that permission and to delete the data. At least as far as I understand those rules, ianal.

> It requires that the person whose personal data is processed must give explicit permission about what data is processed

> and allow the purpose for which the data is processed.

> And it must be possible at any time to withdraw that permission

> and to delete the data.

No it doesn't.

There are several lawful bases for storing and processing data. User permission is only one of those bases. It's usually not the best one to use. https://ico.org.uk/for-organisations/gdpr-resources/lawful-b...