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Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

thestranger.com

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Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#61

Post by ProfessorLayton »

yeukhon wrote: post #35

Solutions 1. Every house installs a dropoff box. This box allows owner to activate or deactivate which delivery companies get to access it I like this. No more write special delivery note. 2. Open more amazon lockers that allow bigger sizes and more flexible delivery time Actually #1 is the right solution

I don't think that would work out for many people in homes. Many places are under city/county ordinances that would forbid a lockbox solution. For example, those living in Alameda County technically only allowed to have landscaping-related objects in the first 20' from their property line, which is the setback for a typical lot [1]. Unless you have a big porch, you're SOL for a place to put a decently sized lockbox.

This of course varies by location, but the point is there are typically rules in place to prevent people from using the front of their house for storage.

Not to mention HOA ordinances which can be much more restrictive.

[1] https://www.acgov.org/cda/planning/ordinance/documents/R-1_D...

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#62

Post by pen2l »

snapetom wrote: post #6

If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…

I'm really surprised that we're missing one really simple solution:

Better, real-time truck-tracking information for user expecting a delivery.

When you request an Uber or Lyft, you see where the car is and exactly when it will be at your door. FedEx/UPS/Amazon trucks certainly are being driven with intelligent GPS systems which instruct a certain predictable route... share this data with the user so they know when you're be at the door - and possibly, give them the ability to input preferred time through an app ("I won't get home until 2p.m., can you be an hour or two late")

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#63

Post by matthewvincent »

snapetom wrote: post #6

If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…

I recently had an amazon delivery person submit that they had delivered my package even though they hadn’t. Prompting me to go through the stolen package process, only to find the package on my doorstep a couple days later. Definitely don’t want that dude in my apartment.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#64

Post by rabboRubble »

There is already a solution out there and it works. Japan has something called Takyubin-box. Delivery person arrives at door, nobody home, opens box, puts in package, sets a pincode, puts pincode in person's mailbox, person comes home, retrieves packages. Some T-boxes are enabled with fancy features, some have simple tumbler locks with manual one-time code setting.

I can't believe Bezos and company can't take that concept and retool for the US market.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#65

Post by synicalx »

tlb wrote: post #3

For historical perspective, I remember in 1996 when polls said most people would never use their credit cards to buy things over the internet. Bezos surely remembers that too.

To be fair, lots of people use debit Visa/Mastercard cards instead. If I had a credit card, I don't think I'd be comfortable buying something online with it.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#66

Post by synicalx »

snapetom wrote: post #6

If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…

Tinfoil hat time - I think this is Amazon's solution to become as pervasive as they can possibly be. You can buy just about anything that's legal from Amazon, you can stream entertainment, you can automate your house, and anything that they don't provide themselves they let third parties do it in AWS.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#67

Post by krapp »

rabboRubble wrote: post #64

There is already a solution out there and it works. Japan has something called Takyubin-box. Delivery person arrives at door, nobody home, opens box, puts in package, sets a pincode, puts pincode in person's mailbox, person comes home, retrieves packages. Some T-boxes are enabled with fancy features, some have simple tumbler locks with manual one-time code setting. I can't believe Bezos and company can't take that co…

Those exist in the US as well.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#68

Post by synicalx »

sliken wrote: post #11
snapetom wrote: post #6

If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…

Had some issues with an amazon delivery and talked to the driver about fixing it for next time. They shrugged and said amazon pays like crap and the driver turn over is high. So high that I'd likely not get the same driver for my next delivery. Does seem like a bad way to run a business. Seems strange for amazon to propose entering into a house instead of just selling a locked box that you and deliveries could use.

> Seems strange for amazon to propose entering into a house instead of just selling a locked box that you and deliveries could use.

I strongly suspect that streamlining deliveries is a pleasant side effect rather than the intended goal of this.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#69

Post by moonka »

sfgeek wrote: post #58
sliken wrote: post #11

Earlier quoted context omitted.

Had some issues with an amazon delivery and talked to the driver about fixing it for next time. They shrugged and said amazon pays like crap and the driver turn over is high. So high that I'd likely not get the same driver for my next delivery. Does seem like a bad way to run a business. Seems strange for amazon to propose entering into a house instead of just selling a locked box that you and deliveries could use.

And said box would have to be bolted down and made of very strong materials. Very expensive. And letting a delivery person into your house is a very bad idea, even if they don't make it past the threshold. They see that 100" TV and then their buddies break into your house 2 weeks later. Good luck getting Police to look into it. Amazon is trying to cut losses from stolen packages, and get you to pay for it. Via buying…

Just having packages hidden in a box that is always out there rather than in the open will have an effect. A lock that slows them down by several minutes would also help. A lot of these type of crimes are largely crimes of opportunity.

Re: Poll Shows People Don't Want Amazon Deliverers to Have Access to Their Homes

#70

Post by thisisit »

pen2l wrote: post #62
snapetom wrote: post #6

If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…

I'm really surprised that we're missing one really simple solution: Better, real-time truck-tracking information for user expecting a delivery. When you request an Uber or Lyft, you see where the car is and exactly when it will be at your door. FedEx/UPS/Amazon trucks certainly are being driven with intelligent GPS systems which instruct a certain predictable route... share this data with the user so they know when y…

Because routing is not a simple problem. Uber/Lyft pull it off because the car is in the "neighborhood" but deliveries need to have fixed hours in unpredictable conditions like traffic, people etc. Add to preferred time to the mix and the whole thing becomes even more untenable.
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