Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Adobe tries to strong-arm me into keeping Creative Cloud

gist.github.com

Post reply on HN
Print view View original

61–68 of 68 posts

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#61

Post by jpambrun »

JoeAltmaier wrote: post #60
jpambrun wrote: post #59

My wife had a similar issue last week. She just notice the 600 CAD charge on her credit card. She is on maternity leave and, therefore, she is not using the software. She had no warning prior to the automatic renewing date and no invoice after the charge. She called to cancel as soon as she noticed and they decline saying that the 14-day grace period had passed. They "can" only reimburse 50% of the yearly subscriptio…

Interesting. I thought you could reverse with the credit card company, then deal with the supplier. Do credit cards work differently in Canada?

I am not familiar with the conditions needed to withhold payments although it is defensively possible in Canada as well. I will keep that in mind, thanks.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#62

Post by benjohnson »

ing33k wrote: post #19

does the customer service rep get some negative points if an account is cancelled by them ?

Generally yes. That's why the retention reps are happy with "I'm moving" or "I moving to OpenBSD" and other non-negotiable reasons for closing the account as they typically don't count against them.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#63

Post by Veratyr »

bwang29 wrote: post #54
voltagex_ wrote: post #37

Earlier quoted context omitted.

I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).

You can try out Polarr at http://polarr.co/

I'm not sure if you're the right person but someone on Reddit who appeared to be from the Polarr team was promoting and gave me a free copy of the Mac app. I wrote up a ton of feedback and PM'ed it but didn't get a response. I have a feeling the account wasn't actively monitored (it was called "polarr_throwaway"), is there somewhere better to send such things?

Also I think Polarr is fantastic! It's incredible what you guys can do with a little bit of JS. If you had library/organisation features I think I could ditch Lightroom/Capture One entirely. I wish you open sourced some of your stuff, I'd even add the features I want myself.

Picky also looks extremely promising. Does it do duplicate detection of some sort? That alone is a huge problem I have with LR and C1Pro. I spend a ton of time just picking out the least blurry from a series of photos that are otherwise exactly the same.

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#64

Post by voltagex_ »

Veratyr wrote: post #56
voltagex_ wrote: post #37

Earlier quoted context omitted.

I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).

There are numerous, with upsides and downsides: - Capture One Pro (Paid): This is the most complete alternative in my opinion. It can handle ingestion, taxonomy and editing. Ingestion and taxonomy are adequate but not fantastic. Editing is superior to Lightroom in my opinion. It's a little more complicated than Lightroom but I usually produce better results in a shorter amount of time. Also the processing quality in…

Excellent. Many thanks

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#65

Post by bwang29 »

Veratyr wrote: post #63
bwang29 wrote: post #54

Earlier quoted context omitted.

You can try out Polarr at http://polarr.co/

I'm not sure if you're the right person but someone on Reddit who appeared to be from the Polarr team was promoting and gave me a free copy of the Mac app. I wrote up a ton of feedback and PM'ed it but didn't get a response. I have a feeling the account wasn't actively monitored (it was called "polarr_throwaway"), is there somewhere better to send such things? Also I think Polarr is fantastic! It's incredible what yo…

Thanks. Didin't find the reddit comment through, could you email borui@polarr.co?

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#66

Post by feld »

Veratyr wrote: post #56
voltagex_ wrote: post #37

Earlier quoted context omitted.

I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).

There are numerous, with upsides and downsides: - Capture One Pro (Paid): This is the most complete alternative in my opinion. It can handle ingestion, taxonomy and editing. Ingestion and taxonomy are adequate but not fantastic. Editing is superior to Lightroom in my opinion. It's a little more complicated than Lightroom but I usually produce better results in a shorter amount of time. Also the processing quality in…

wow, Capture One looks great

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#67

Post by feld »

nemith wrote: post #14

If you think this is bad. Make sure you never ever ever get SiriusXM even if it's just free with your new car. They still call me almost weekly.

and they'll mail you every month with lower and lower offers. I think the most recent one I got was $14 for 6 months?

Re: Adobe tries to strong-arm me into keeping Creative Cloud

#68

Post by zghst »

windowsworkstoo wrote: post #20
zghst wrote: post #16

Wow we've allowed these companies to implement horrific consumer practices, holding us hostage, making canceling incredibly inconvenient. We need new consumer protections, this goes beyond trying to keep a customer, it is borderline harassment.

Wow, how do you manage in the real world? Copy, paste, "No interest". After a point, escalate. Boom problem solved.

You must be a corporate shill who thinks its a acceptable to hold someone's money hostage by extending past my "no interest", wasting my time and really trying to sell me crap I don't need or want. We should be able to cancel as easy as we sign up. In the real world it is never as easy as "no interest" with many of these companies, look at all the stories of people trying to cancel their cable packages.
Post reply on HN