This isn't the most pleasurable experience to cancel, but frankly, some of the offers to stay might have been compelling.
This is a far cry from strong-arming.
Adobe tries to strong-arm me into keeping Creative Cloud
31–40 of 68 posts
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#32does the customer service rep get some negative points if an account is cancelled by them ?
Well, if you work in the retention department, how else would your performance be measured except by the number of customers you retain? :-)
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#33strong-arm: . using or characterized by force or violence. This is clearly a sales representative trying to retain a customer. Since today is the billing date, the monthly billing has already been started and it is not possible to stop it. That sounds fair, albeit far from ideal. I mean, the last\first day of a billing period is always a point of contention between the customer and the provider — it was good of Adobe…
Wouldn't Adobe be better off if this story wasen't on Hacker News?
First rule of Adobe in 2016; Don't piss of anyone who falls for this pay monthly for our software?
Yea, I know it was the first day of the new billing cycle, but at this point in the game; give the customer a day of your software. Adobe is not on the position to lose anymore customers. On Tuesday, in Novato this incident will be brought up in office meeting.
I don't need Adobe like I did ten years ago. My last purchase was Lightroom 1.0, and when they wanted more money for every minor improvement--I said hello IPhoto.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#34This is one of the reasons Adobe's software gets pirated. Although I must admit 29.99 is not a bad deal why isn't that the price to start with?
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#35You should just tell them you are moving to the platform that they don't support. When I canceled some services when I made my move to Linux, places didn't try hard to retain me. (Well, they can't if they don't have workable solutions available.)
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#36How is this "strong-arming"? If we keep devaluing the meaning of words, we won't have any left when something serious actually happens.
The rep ran through a couple of retention scripts, and then got mixed up because OP called on the last billing day. Then he promptly canceled the service without any charges, which is exactly what OP was looking for. (And no, it's probably not because of the threat to contact his supervisor; customers overestimate how scary that is.)
There is literally nothing to complain about here, except maybe OP felt a little bit annoyed. I'm all for calling companies on their BS, but this feels just a bit too trigger-happy to me.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#37This is why I refuse to buy software-as-a-service. If I run software on my own hardware, I want to own it. When Adobe introduced recurrent billing, I decided to switch. Fortunately a bunch of affordable, non-subscription competitors to Photoshop and Illustrator have sprung up in the recent years. For example, Affinity Designer is a great replacement for Illustrator, and its cheaper than the academic Illustrator licen…
I wonder if there's any (paid or unpaid) alternatives to Lightroom (and Apple Photos).
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#38Sigh, so to get the real price on CC you have to pretend you're cancelling? Same as with mobile phones?
No the real price is the price you're willing to pay. This is a negotiation or barter. It's the same with cable (Internet). And buying a home or car. And even late fees and interest on credit cards. If you're willing to pay standard sticker price, why should they tell you any different?
The fun part is that price is negotiable, but the contract is not. You can't say, "I'll pay standard price, but I want a month to month, no autorenew contract." Pfff, nope. They want you to forget that expiration date, because now they have a guarantee of at least 50% of the value of the next term at the non-negotiated rate.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#39> Me: Can you connect me with your supervisor? > ... > Chaitra: I am canceling it now So, "Can you connect me with your supervisor?" are the magic words?
They always are.
On a rather remotely related note, when dealing with automated call routing systems (the jungle that is automatic voice recognition menus), I've found that resorting to swearing will connect me with an operator.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#40strong-arm: . using or characterized by force or violence. This is clearly a sales representative trying to retain a customer. Since today is the billing date, the monthly billing has already been started and it is not possible to stop it. That sounds fair, albeit far from ideal. I mean, the last\first day of a billing period is always a point of contention between the customer and the provider — it was good of Adobe…
Wouldn't Adobe be better off if this story wasen't on Hacker News? First rule of Adobe in 2016; Don't piss of anyone who falls for this pay monthly for our software? Yea, I know it was the first day of the new billing cycle, but at this point in the game; give the customer a day of your software. Adobe is not on the position to lose anymore customers. On Tuesday, in Novato this incident will be brought up in office m…
and then iPhoto turned into Apple Photos and lost a few features - does it still work for you?