I'd be surprised if we don't get a good response from them out of this.
How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
61–70 of 507 posts
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#62It's my personal opinion that one only gets complaining rights if one doesn't use Gmail, one doesn't subscribe to NetFlix, one doesn't use Spotify, ad nauseum. JetBrains is making a business decision. That's what businesses do. Their current Community Edition is open-source. Anyone is free to pick up where they left off. That is an enormous contribution they've already made to the community. You make your consumer de…
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Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#63They've posted a response on their blog:
"We announced a new subscription licensing model and JetBrains Toolbox yesterday. We want you to rest assured that we are listening. Your comments, questions and concerns are not falling on deaf ears.
We will act on this feedback."
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#64I'm going to take a wild guess and suggest this was driven by the CFO trying to provide better predictive earnings to their shareholders. It may also enable them to plan developer recruitment better but this feels very shareholder driven. Personally, Webstorm is exceptional and worth every penny.
> Webstorm is exceptional and worth every penny.
Webstorm was heavily discounted compared to the other specialised IDEs (mostly because other specialised ones included Webstorm's features, at least before AppCode and CLion)
That has been rectified, Webstorm is now 99/year and completely worthless (since RubyMine, PHPStorm and PyCharm give you Webstorm + a "server" language for the same price)
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#65Earlier quoted context omitted.
Not so sure about that. JetBrains has excellent products. So, sure, people can flock to other tools, but they aren't necessarily better tools. I have gotten so used to using ReSharper, I'm probably 30% less productive without it.
I use IntelliJ, phpStorm and pyCharm all on a regular business. But I work for a university and just assume that the subscriptions won't lapse. That may be a bad assumption given that I control the departments budget and it would come out of my allocations if the cost go up. Mixed feelings on this change. But I really like the three products I use and will continue to use them.
If you work for an university you should probably be able to use the education license, which is free.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#66What bugs me about this is when I asked them about the change on Twitter and they kept trying to blow smoke up my butt about how it's better for everyone.
Their first response was that it's cheaper than before. Except it's not. Did they think I wouldn't actually go look at the prices?
Then they said it's better because you can jump in and out at will. Only need Product X for a month? Only pay for a month. Which is fine, except I've never heard of a developer who would do that.
This move wouldn't bug me so much if they were just honest about it. If you're doing it because you need the money or it makes your life easier or whatever, then fine. I don't like it even so, but I could deal with it. But when you try to convince me it's better for me, while treating me like a fool, I start to have a major problem with the whole thing.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#67I think JetBrains miscalculated just how much people like the current licensing model. I liked their first model - I paid for it and just used it. The current model, with the yearly upgrade premium, I tolerated. I felt it was a scam (are they going to publish an update in the next year so I get my money's worth? Probably not) but I could deal with it. This new model doesn't work for me at all. As someone who bought h…
I agree with all your points. I have used jetbrains products for 15 years so I feel sad that this is how they are going to lose me and other customers. I was hoping they would come with an IDE for golang and I would buy that as well. Now, this is a big disappointment.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#68I think the critics are missing one huge benefit: Most of their licenses are bought by companies. A company that buys a perpetual license now has no reason to upgrade unless the developers complain and prod; a company that buys a SaaS subscription enables its devs to upgrade to the newest versions as quickly as they want. For most of JetBrains actual corporate users, the upshot of this is that they'll never need to b…
The most developers will never need to bug their managers because a subscription based solution is a no go for the financial department anyway. Corporations do like getting blackmailed as much as a indie developer.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#69For companies managing the licenses for their employees, this is a great change. It's especially true for those who have a few primary languages but occasionally get contracts or have projects in other languages. For those with staff sizes in flux -- employees coming and going, contractors in and out, interns on board for part of the year -- only being responsible for the number of seats actively in use is extremely helpful, too.
Managing licenses for teams is time-consuming and frustrating. When I worked in the MSP world, convincing our clients (for whom we were essentially the IT department) that they had to buy an extra seat or upgrade everyone license or reminding them that, "No, you upgraded Sally to v5 but the Intern's system has last year's v4 license, and you have to shell out $X00 right now or they can't work" was a _constant_ issue. Creative Cloud and Office 360 made everything better, I expect this to have the same effect for dev teams.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#70Earlier quoted context omitted.
> everybody is using their IDEs And I think that's a shame, because I prefer NetBeans over IntelliJ. I've used both, and IntelliJ's Maven integration is just terrible.
Please elaborate, I havent used Netbeans for a while but it really sucked compared even to eclipse. Also never had any problems with maven integration on IntelliJ.
Maven is a first-class project format in NetBeans, whereas IntelliJ still needs to create its own project structure and metadata. So it seems less than ideal from that perspective. But having had to use IntelliJ for a while, I'm now comfortable with its way of handling Maven. I understand why it is the way it is: IntelliJ is a multi-stack IDE, whereas Maven is a Java-specific project format. IntelliJ has a project format that works across all their IDEs (except AppCode) and IntelliJ is just an all-in-one IDE, not just a Java IDE.