>, and most customers upgraded every year. Is this statement actually true? Is it educated guessing or has it been substantiated by JetBrains? (Not trying to argue. Just want to know substantiated facts.)
How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
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Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#12Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#13Given how much I like IntelliJ (and liked JetBrains until they pulled this off), I'd be a bit sad if they would be that example.
I am still hoping for a quick follow-up announcement that they have listened to their customers and decided to keep the old licensing model as-is. If not, I cannot trust them anymore. How do I know that they won't change the rules of the game again with just two month's notice?
(Note: I am not principally against subscriptions, though I do think the model puts customers in a weaker position. Just offer people an alternative, or give them plenty of heads-up time.)
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#14Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#15Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#16Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#17JetBrains is making a business decision. That's what businesses do. Their current Community Edition is open-source. Anyone is free to pick up where they left off. That is an enormous contribution they've already made to the community. You make your consumer decision. They make their business decision. This is the implicit but very real relationship any customer of theirs has chosen to be in.
I personally don't agree with their decision. But, I'm not running their business or working their jobs. Before going all "They're Google Reader'ing Us.", just ask yourself, do you use Gmail? Are you willing to continue their work on the Community Edition?
edit: to clarify my examples.
The services I referenced where chosen as examples of alternatives to options such as hosting one's own email or using existing perpetually or open-sourced licensed products (Gmail), a company that drastically revised it's product offering (NetFlix), and a company who's founder destroyed the business model of purchasing a c.d. for life by making mp3's user friendly and then went legit by moving to a SaaS model (Spotify).
As others have pointed out, one can still purchase a perpetual license through November, so JetBrains is not only not stealing back the product they sold you, they are also giving you time whether you'd like to make this transition with them. If not, simply do not purchase their product in the future. To expect JetBrains to do otherwise (maintain their business model) is to tell them how to make very basic decisions about how they run their business and live their lives. That, I think, is bad.
tl;dr: They didn't steal anything. Don't tell people how to live their lives.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#18It seems likely that JetBrains moved to this model because their current revenue model doesn't allow for enough runway to allow them to make updates as needed or grow the business. So from that perspective changing to a model where they continually get money helps them stay in business. Where they 'went wrong', if you could call it that, is that they forced developers down this new path without allowing us to 'dip ou…
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#19Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#20Note that I have been upgrading my license most every year, but chances are I'll just make do with what I have next time around.
If the current pricing model isn't viable for them, I'm sorry, but it is not my problem. It's already the most I pay for any tool I use, and I have found it worth it so far, but coercion into a subscription model just doesn't work for me.
Not a great move by JetBrains.