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Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

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Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#591

Post by a1369209993 »

DSingularity wrote: post #570
wpietri wrote: post #428

Earlier quoted context omitted.

Perfectly believable. The thing I really loved about Amazon is that they had their act together. But that has declined drastically over the decades; now whenever I actually have to deal with them it seems like there's a ton of internal chaos. In June 2018, I ordered a soccer magazine, "Futbol Total", for my soccer-mad nephew. It said it would arrive in 4-16 weeks, which seemed weird. I waited it out, and no magazine.…

Declined over the decades? Decades?

Two is plural!

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#593

Post by t0mas88 »

distances wrote: post #312
hparadiz wrote: post #51

Earlier quoted context omitted.

I went with eBay over Amazon for an international edition of a major android flagship for this very reason.

In Europe at least the dedicated electronics retailers are clearly cheaper than Amazon, and of course do not commingle. Returns may be a bit more cumbersome, but honestly who returns electronics anyway? Usually you know pretty well what you're getting.

Europe also has laws that require a mandatory "No questions asked" minimum 14 day return period after delivery date. Doesn't mandate free return shipping, but for a € 500 piece of electronics paying a € 4.95 shipping fee in the rare case that you return it isn't so bad.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#594

Post by dredmorbius »

ericmay wrote: post #586
dredmorbius wrote: post #403

Earlier quoted context omitted.

"Monopolization Defined" The antitrust laws prohibit conduct by a single firm that unreasonably restrains competition by creating or maintaining monopoly power. Most Section 2 claims involve the conduct of a firm with a leading market position, although Section 2 of the Sherman Act also bans attempts to monopolize and conspiracies to monopolize. As a first step, courts ask if the firm has "monopoly power" in any mark…

I didn't claim that Amazon was or wasn't a monopoly so I'm not following the point you're trying to make here. Centralization is not the same thing as monopoly.

"Centralisation" in the context used is synonymous with monopolisation.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#595

Post by cortesoft »

m0dest wrote: post #539
cortesoft wrote: post #442

Earlier quoted context omitted.

Do you know this because you work on the model?

That sounds like an unanswerable question.

Should be a yes or no answer? Either you worked on the algorithm or you didn't.

I asked the question because they spoke with the assurance of an insider... so I wondered if they worked on it.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#596

Post by cortesoft »

franga2000 wrote: post #493
cortesoft wrote: post #440

Earlier quoted context omitted.

This assumes that by investigating you will determine the truth. Often times, even if they spent a ton of time investigating, they aren’t going to be able to determine who was at fault.

Idk, if the tracking doesn't say "picked up by recipient", a refund should be given no questions asked. It's then up to the seller and shipping company to figure out who screwed up amongst themselves.

So you are saying all deliveries need to require signatures?

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#597

Post by pnutjam »

jfrunyon wrote: post #589
pnutjam wrote: post #568

Earlier quoted context omitted.

BB lost a part of an order, just a $3 thermal paste. Luckily the heat sink came with some. I couldn't dispute it with BB, post office blew me off, and since it was only about 10% of the order I couldn't dispute with cc.

I am fairly sure that you actually can dispute partial amounts with your issuer.

Probably, but the whole thing took about 4 months to shake out, and it was only $3.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#598

Post by DSingularity »

Hemospectrum wrote: post #578
DSingularity wrote: post #570

Earlier quoted context omitted.

Declined over the decades? Decades?

The company is over twenty years old. What’s the problem?

Because I doubt anybody complaining about decline used a feature available for two decades and saw decline in it.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#599

Post by Waterluvian »

CRConrad wrote: post #575
bootlooped wrote: post #306

Earlier quoted context omitted.

Especially when the retailer is the one choosing the shipper. On some sites you can at least choose UPS vs FedEx, then it would be a slightly different story.

Not really. Doesn't matter if the TV breaks in the store's front or back parking lot, it's still the store's parking lot.

I think what they're saying is that it's especially ridiculous given you don't even get a say in courier. And yet _you_ are made responsible for clawing back money from the courier if they screw up.

I agree that underlines how especially ridiculous it is.

Re: Amazon refused to refund $7k after shipping an empty box instead of a Sony A1

#600

Post by jtbayly »

ratww wrote: post #305
formerly_proven wrote: post #267

Earlier quoted context omitted.

I'm actually surprised people buy expensive audio/video/photo equipment on Amazon, since usually their prices aren't good on those, and their packaging is very bad. That's okay for random consumer garbage, but I wouldn't order anything high-end from them.

I bet the reason people do it is because they had good experiences buying dozens of sub-$100 items in Amazon and don't want to risk trying out a new online store. Amazon support is great for cheap stuff, so most people assume it's the same for expensive ones. Also, people new to a hobby won't know that B&H, or Thomann, or Sweetwater, etc, also have great customer support like Amazon.

Sweetwater is nothing like Amazon’s customer support.

You can’t call Amazon and ask them what equipment you need to accomplish a task. Among many other differences…

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