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Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

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Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#581

Post by subhobroto »

h4kunamata wrote: post #576

Reading the comments and OP, DESERVED!!! You all skipped the most important part: 3, 2, 1 backup rule. Basically, you all were using Backblaze as a centered backup system, what do you think it was going to happen??? You do not backup data and call it a day, you must have a process in place to go there and check random files and folders for corruption. This process would have warned you that the sync was not 1:1

To some it might feel nice the be vindicated. To know that people who didnt follow industry standard 3, 2, 1 backup rule have lost all the data they thought Backblaze would protect for them.

The thing to empathize here is those who purchased these retail Backblaze plans fell into two buckets:

1. The technically savvy who were following the industry standard 3, 2, 1 backup rule, arbitraging the "unlimited" plan, waiting for the game to be over.

2. The technically unsavvy who believed in the "unlimited" plan

My bet is that 2 is screwed and that's majority of the users of this specific Backblaze plan.

This is likely to have rippling effects on Backblaze including their unrelated, object store plans. When there are choices available, people don't appreciate being ripped off and right now, there are a lot of choices in object stores.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#582

Post by wrs »

ineedasername wrote: post #555
wrs wrote: post #391

Earlier quoted context omitted.

The OP’s complaint is that the files were not backed up. If they had discovered that only stubs were backed up, I don’t think they’d be any happier.

Not what I meant: The other cloud storage services connected to the computer, eg OneDrive. Those files, when they are just stubs. I'm saying that Backblaze could simply not backup stubs, if the person isn't syncing the actual file to their drive. If they are, backblaze should back it up.

The point of the stubs is so you don’t have to know which cloud files are actually on your device at any given moment, because they will be fetched automatically. Marking files as “always local” is a niche feature, and in any case has nothing to do with whether you want those files backed up.

To have this thing you’re not supposed to need to worry about affect whether your files got backed up is exactly the problem here. The goal is to back up your files, whether they’re in the cloud or not.

I sympathize with Backblaze’s problem with their file change monitor, but then they should considee implementing connectors for OneDrive, Dropbox, etc. and back up files directly from the cloud.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#583

Post by dandano »

h4kunamata wrote: post #576

Reading the comments and OP, DESERVED!!! You all skipped the most important part: 3, 2, 1 backup rule. Basically, you all were using Backblaze as a centered backup system, what do you think it was going to happen??? You do not backup data and call it a day, you must have a process in place to go there and check random files and folders for corruption. This process would have warned you that the sync was not 1:1

Deserved? If their product said, ensure that you have the 3,2,1 method then you could claim that. You pay for a backup, OP and everyone is rightly pretty mad about it.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#584

Post by kevincox »

51Cards wrote: post #493
kameit00 wrote: post #125

I once had to restore around 2 TB of RAW photos. The app was a mess. It crashed every few hours. I ended up manually downloading single folders over a timespan of 2 weeks to restore my data. The support only apologized and could not help with my restore problem. After this I cancelled my subscription immediately and use local drives for my backups now, drives which I rotate (in use and locations). I never trust them…

If you're pulling 2TB of data you should be ordering it on a drive from them and saving yourself the hassle.

Why? They were promised web access. They should be able to use web access. Does the marketing say "web access for restores until 1TB" or similar?

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#585

Post by kevincox »

andybak wrote: post #362

I had a back and forth with them about .git folders a couple of years back and their defence was something like "we are a consumer product - not a professional developer product. Pay for our business offering" But if that's truly their stance, then they are being deceptive about their non-business offering at the point of sale. EDIT - see my other comment where I found the actual email

That's ridiculous. I use Git for tons of personal projects.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#586

Post by subhobroto »

baal80spam wrote: post #471
mcherm wrote: post #18

Some companies are in the business of trust. These companies NEED to understand that trust is somewhat difficult to earn, but easy to lose and nearly IMPOSSIBLE to regain. After reading this article I will almost certainly never use or recommend Backblaze. (And while I don't use them currently, they WERE on the list of companies I would have recommended due to the length of their history.)

> trust is somewhat difficult to earn, but easy to lose and nearly IMPOSSIBLE to regain Eh, I don't agree. Case in point: Microsoft. Or in other words: a sucker is born every minute.

In my circles at least, people aren't using Microsoft products on their own. At home they either use Macs or Linux.

We grew up compiling Linux kernels when Microsoft was busy spreading FUD about how dangerous it would be to unleash open source and use open source. That using Linux on something critical like servers would lead to absolute chaos because the kernel wasn't written by someone who knew how to move Mt. Fuji.

I imagine Backblaze will soon realize why good PR firms are so expensive.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#587

Post by julianozen »

varenc wrote: post #554
julianozen wrote: post #335

We are going to drop blackblaze over this We discovered this change recently because my dad was looking for a file that Dropbox accidentally overwrote which at first we said “no problem. This is why we pay for backblaze” We had learned that this policy had changed a few months ago, and we were never notified. File was unrecoverable If anyone at backblaze is reading this, I pay for your product so I can install you on…

Dropbox itself should already keep version history of files for 30 days with the free plan, or more if you pay.

I have some feedback for Dropbox as well for losing the file, but we don’t pay for that so my expectations aren’t the same.

My dad had a file untouched in Dropbox for 2 years. He overwrote it 2 days prior to me trying to recover it from Dropbox/Backblaze. They said he couldn't access the version that was just overwritten because that was over 30 days old, which is not what the definition of 30-day history is....

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#588

Post by subhobroto »

6ak74rfy wrote: post #311
GCUMstlyHarmls wrote: post #140

Earlier quoted context omitted.

I use rsync.net. You can use basically any SSH tool or rclone interface. They have a cheaper plan for "experts" if you want to forgo zfs snapshots, https://www.rsync.net/signup/order.html?code=experts .

Rsync.net is really really good. Just this weekend, my backup tool went rogue and exhausted quota on rsync.net (Some bad config by me on Borg.) Emailed them, they promptly added 100 GB storage for a day so that I could recover the situation. Plus, their product has been rock solid since a few years I've been using them.

> Emailed them, they promptly added 100 GB storage for a day so that I could recover the situation

Sorry to hear about your troubles. Hope your backup situation's sorted out?

Do you recall if you used a link like this to sign up?

https://www.rsync.net/signup/order.html?code=experts

If you don't, a good heuristic would be to see how much you pay per GB - if it's less than a cent, you probably did. The ones that come with support are typically a shade above per a cent per GB

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#589

Post by jamesfinlayson »

ahhhhnoooo wrote: post #537
sunnybeetroot wrote: post #527

Earlier quoted context omitted.

Even crazier is one drive has a limit on the total length of a file path, how is this even a thing that exists.

Unlimited strings are a problem. People will use it as storage. No, I'm not joking. We used to allow arbitrary paths in a cloud API I owned. Within about a month someone had figured out that the cost to store a single byte file was effectively zero, and they could encode arbitrary files into the paths of those things. It wasn't too long before there was a library to do it on Github. We had to put limits on it because…

I remember someone telling me that S3 used to be similarly abused - people were creating empty files and using S3 like a key-value store somehow, so AWS just jacked up the price of S3 head-object API call to push people back to DynamoDB or whatever.

Re: Backblaze has stopped backing up OneDrive and Dropbox folders and maybe others

#590

Post by subhobroto »

rsync wrote: post #332
GCUMstlyHarmls wrote: post #140

Earlier quoted context omitted.

I use rsync.net. You can use basically any SSH tool or rclone interface. They have a cheaper plan for "experts" if you want to forgo zfs snapshots, https://www.rsync.net/signup/order.html?code=experts .

Thanks for your kind words. Just to clarify - there are discounted plans that don't have free ZFS snapshots but you can still have them ... they just count towards your quota. If your files don't change much - you don't have much "churn" - they might not take up any real space anyway.

I don't think a lot of people know you also support Borg 1.x (if you don't absolutely correct me!)

It would be incredible if you started to look into S3 compatible object stores, unless you have made a business decision not to support it.

Thank You for providing an affordable option for self hosters.

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