Slightly tangential rant, but is anybody else becoming frustrated with the process of buying Apple products in Apple stores? For me, it started with the Apple Watch - I knew which one I wanted and was ready just to head down and buy one, but I was forced to sit through an entire "fitting" with patronising explanation on how to use the knob on the the side. Recently, I wanted to buy a new Phone. Again, I knew the one…
Yeah absolutely. Every time I’ve been in my local Apple Store, I’ve basically been talked out of purchasing, or it becomes a huge hassle of upselling and extra worrying charges, and quite frankly, stupidity and lack of knowledge from the pseudo-smart staff. All they can do is toe the party line and what they’ve been trained to say and do, which kind of falls apart when faced with someone who has used Apple computers…
Meanwhile I had the opposite experience in a Google Store recently. I picked a phone case off the shelf in 10s, told the nearest employee I wanted to buy it, and he immediately whipped out a credit card scanner and I bought it right there in 30s. Didn't even need to go to the checkout counter or anything. It probably helps that that store is less crowded than the Apple store, but their training at least seems to involve making the purchasing flow as efficient as possible.