Earlier quoted context omitted.
Executives should go to prison for not staffing call centers properly?
No. For lying to their customers.
Correct.
California law requires businesses to let you cancel your subscription online
551–554 of 554 posts
Re: California law requires businesses to let you cancel your subscription online
#552I've never been confronted with the "can't cancel service hell" but clearly it must be a problem if CA passed this law. I don't have cable TV. Where else besides cable does one experience this?
Gym memberships are particularly terrible at this in my experience
That was indeed that last one where doing a cancel was "involved". But it only involved sending a letter by certified mail, and all the info/details were on their web site.
Re: California law requires businesses to let you cancel your subscription online
#553Earlier quoted context omitted.
>The best thing to do is issue a chargeback. They had me sign over my direct withdrawal banking details the day I signed up. I regret doing that.
My credit union has a charge dispute process that is pretty straight forward and has worked well for me over the years. Consider moving your services to another bank/credit union if they don't provide services like that.
The problem was though that if I just stopped paying them without adhering to the contract which stated I must meet with them before cancelling... they would have dinged my credit report for non payment.
It's a real racket they have going!
Re: California law requires businesses to let you cancel your subscription online
#554Thank god for that. I made the mistake of joining a Goodlife gym in Canada many moons ago... The place was disgusting. Always crowded. Mould growing in the bathrooms. Stunk very badly, etc... So I stopped going regularly... and one day I was in the area I decided to stop in and cancel my membership. "Oh sorry, you'll need to make an appointment with management in order to cancel." "OK, is a manager in right now?" "Ye…
> When my turn came... I just said "I'm moving to england and I don't know a single person here who might want to absorb my contract". I actually came here to say the same thing. I realized “I’m moving” was the best way to get results in these situations when I was actually moving out of the country for a bit. It’s like a magical incantation that immediately gets them to stop trying to upsell or retain you, no questi…
Good on you!
Why waste any of your precious time with some scheming/sleezy salesman of that level?