301–310 of 554 posts
I've never been confronted with the "can't cancel service hell" but clearly it must be a problem if CA passed this law. I don't have cable TV. Where else besides cable does one experience this?
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I've done this several times with Comcast, but it failed with Time Warner when I moved out of NYC. They demand to know why you are canceling and have some sort of way to extract money out of you for every scenario, including moving out of their service area. In that case, they transfer you to another phone system that helps you find a provider at your new address and, presumably, nets them a referral fee of some kind…
"I'm planning on committing assisted suicide." (Not actually). You're move Time Warner.
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Bringing up such a minor illegality implies you care about the morality of it. If somebody was speeding and I said “hey, you know speeding is illegal right?” they would rightfully think I have some sort of weird moral problem with speeding.
> Bringing up such a minor illegality implies you care about the morality of it. If somebody was speeding and I said “hey, you know speeding is illegal right?” they would rightfully think I have some sort of weird moral problem with speeding. Huh... that's actually very much the opposite of how I would interpret that sentence, but okay.
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No, it's not illegal. First, under the ADA they can't actually ask you to verify any disabilities: that's between you and your doctor. Second, you don't have to be explicitly diagnosed as having a disability to have one. I've been to too many concerts over the years, and while no doctor has diagnosed me, I can truthfully say I have a hard time understanding people over bad phone connections.
> First, under the ADA they can't actually ask you to verify any disabilities: that's between you and your doctor. Wow, that's interesting. They can't even require a doctor's certification of some sort (without any details)? How does that work for companies that give discounts (say) to the disabled? Can everybody lie to get them legally then? This doesn't sound right. (Note that it doesn't have to necessarily be the…
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Can this be solved by using IPv6 and addressing everything publicly?
Probably not: 1. NAT provides a basic level of security for your network. The same could be achieved with a firewall, but it isnt the norm. 2. Even without nat, there would still have to be _some_ computer that does the processing on the raw data from the IoT device. There is no reason that couldnt be your PC or Phone, but the precedent has been set that these tasks are performed on a managed device in the "cloud". 3…
2. No argument, does seem odd that it wouldn't be the app though. Figure a door bell wouldn't be all that intensive.
3. Yeah, recurring revenue is pretty much the gold standard.
A device that stands between your device and the public internet, provides security and access control, and is standards based... so a perimeter firewall? But with an API to allow internal devices to punch their own holes. Ehh don't get me wrong I like the spirit, but that would immediately get used by malware.
One of the philosophies at Netflix was that it should be as easy to cancel as it is to sign up, because you should respect your customers enough not to annoy them into keeping your service. Honestly, it always seemed to me that it was actually easier to cancel than the sign up.
I know Symantec is unpopular here on HN, because of the certificate authority fiasco and a (quite reasonable) distrust of antivirus software, but really kudos to them for handling the cancellation so well.
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I actually have a speech impairment (a stutter) and you’d think people would be willing to accommodate. I can speak just fine when I have complete agency over the words I choose to say, but it’s the absolute worst when I have to read out some long specific access code or account number and say it 100% correct. Stutter even once and they think I meant 2 P’s when I just wanted to say a single P. And then it becomes thi…
I suggest creating a form letter where you threaten to file an ADA action against them, as well as notifying your state's attorney, etc. Plus cc: the local TV station consumer reporter. When they give you static, they get a copy of that letter sent to their registered corporate agent, return receipt. Their lawyer has to handle all such legal threats. ADA actions are extremely expensive for corporations. People withou…
My trick to avoid the long retentions go around is to tell them I'm leaving their service area. Why are you looking to cancel your phone plan? Leaving the country. They know they can't win me over and so they don't even try.