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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#531

Post by doublerabbit »

kiririn wrote: post #459
doublerabbit wrote: post #367

Earlier quoted context omitted.

Build quality too. My iPhone XR that I am deliberately keeping on lower iOS for jail breaking reasons that when comparing the thunderbolt port to the iPhone 13. The quality lacks so much that I am unable to listen to music with a wired headphone adapter. Any slight jiggle of the adapter will cause it to disconnect. I don't want to use BT headphones.

Lightning ports very rarely fail or get loose - it’s more robust than usb-c in that regard, which is already a high bar - it’s probably dust in the port

Not at all. I've cleaned, air-dusted it. The phone is six months old. I've taken it to the Apple store and they won't do anything.

And now that they've disconnected the thunder-bolt adapter too.

I know the quality is less than my XR. I own both and I have a box of three thunder bolt to audio cables, all have the same issues.

Re: Samsung Q990D unresponsive after 1020 firmware update

#532

Post by fhd2 »

LegitShady wrote: post #295
fhd2 wrote: post #235

Earlier quoted context omitted.

What hardware reset typically does, in my experience, is to reinstall the last firmware you installed. Many don't even have the space to keep some original and/or safe image in addition. I'm working on one device where we delete much of the existing system to make space for even downloading a new firmware image. It's wild.

iirc for computers doesn't gigabyte have some kind of patent on dual bios design (active vs backup bios chips). I'm sure there are other ways to implement it but I think thats true.

I bet, but I'm talking about devices where the manufacturer tries to shave off every cent to price their products competitively. And then you have big meetings where you have to push back on storage being reduced by a further 2 MiB. At least that's something I've seen working in the embedded space. Storing an additional firmware image, be it only a few megabytes, is unfortunately often off the table there.

Re: Samsung Q990D unresponsive after 1020 firmware update

#533

Post by genewitch »

binarymax wrote: post #453
genewitch wrote: post #440

Earlier quoted context omitted.

or - and this is gunna sound crazy - I don't compromise my ethics and lie to a company to get "service". Instead, i'll loudly tell everyone that Samsung is a crappy company that doesn't care about their customers.

If they sell you a defective product, and the support is also defective, then you need to take a different route.

i'm the "SME" / tech support everyone asks before they buy expensive things, so if someone's looking for a new fridge or whatever "don't buy samsung" has cost samsung more money than i could cost them by lying to them, even if, by all rights, they ought make me whole.

They had their chance to deal with my legitimate grievances, now they can deal with me badmouthing them.

Re: Samsung Q990D unresponsive after 1020 firmware update

#534

Post by commandlinefan »

noisy_boy wrote: post #517
commandlinefan wrote: post #184

"We understand how frustrating an unresponsive soundbar can be." Isn't this about the most condescending thing they can start with?

Hyperbole and condescension is the mainstay of corporate-speak. Everything is "incredibly ", "nothing more important than " and "hearts go out to ". Makes me want to puke.

The made the “difficult decision” to reduce headcount. It’s “not a reflection” on individual performer’s merits.

Re: Samsung Q990D unresponsive after 1020 firmware update

#535

Post by moandcompany »

monocasa wrote: post #493
moandcompany wrote: post #462

Earlier quoted context omitted.

> Explain to me then how an Apple TV device for $125 (Retail! not BOM!) can be staggeringly faster and generally better than any TV controller board I've seen? This is the result of Apple being vertically integrated and reusing components from other product lines in products like Apple TV. The SoC used in the Apple TV are from lower-tier bins of chips produced for mobile applications. With the Apple TV, you are getti…

Samsung also has access to competitive mobile SoCs through vertical integration though.

In theory they do have access and should, but in practice they don't.

Samsung's flagship mobile phone products tend to ship with Qualcomm Snapdragon SoCs in competitive markets, such as USA/North America, versus their "in-house" Exnyos SoC used in markets where consumers tend to have less choice (e.g. Samsung S-series phones with Snapdragon for USA, Exnyos for EU and KDM markets)

Re: Samsung Q990D unresponsive after 1020 firmware update

#536

Post by mastercheif »

jiggawatts wrote: post #405
eitally wrote: post #352

Earlier quoted context omitted.

Contrary to lots of other opinions here, I bought a 65" Samsung TV at the beginning of covid and I sincerely don't have any significant complaints. The remote is easy to use, launching apps is straightforward, connecting an ARC soundbar was no problem, nor was connecting a Chromecast and an Xbox, and it "just works". Every once in a blue moon (maybe twice a year-ish) I've had to power cycle it to fix a wifi connectiv…

> don't have any significant complaints. Are you happy with it spying on you? That's what all Samsung televisions do, and there is no way to turn it off. They advertise on their own web page that they monitor the content viewed on their televisions for targeted advertising. This isn't via some sort of metadata, they take screenshots at regular intervals and upload them to very insecure hosting. I hope you never look…

You sure sound sure of yourself for not knowing what you’re talking about.

It takes less than a minute to disable ad tracking and ACR on a Samsung TV.

Settings > General > Terms > disable two checkboxes.

Re: Samsung Q990D unresponsive after 1020 firmware update

#537

Post by Ma8ee »

saturn8601 wrote: post #304
Ma8ee wrote: post #237

Earlier quoted context omitted.

And the obvious solution is to isolate the device from the world. Most of my stereo is isolated from “the world”, and some parts are close to 30 years old. Why does a soundbar need contact with the internet?

Just because you want to keep using old tech doesn't mean everyone else wants to.

I prefer to choose myself when I buy new stuff, not let the corporations decide that for me when they decide to brick my old stuff.

Re: Samsung Q990D unresponsive after 1020 firmware update

#539

Post by account42 »

reverendsteveii wrote: post #85
tmpz22 wrote: post #20

Earlier quoted context omitted.

Wouldn’t radio silence increase damages to customers and result in increased liability?

Depends, radio silence will cost you money compared to just fixing the problem if that's feasible but it will save you money compared to accidentally admitting to liability in a rushed press release.

Sounds like we need to increase liability for witholding information from customers when that causes damages to make the result of that equation align with consumer interests.

Re: Samsung Q990D unresponsive after 1020 firmware update

#540

Post by account42 »

ed_mercer wrote: post #401
jimt1234 wrote: post #116

Earlier quoted context omitted.

I drive a 30-year-old Nissan pickup truck for this exact reason. Not sure why, but I get a small sense of joy knowing that the corporate overlords aren't "watching" me drive. Of course they're "watching" me on my phone (as I drive the beater truck), but that's a different story.

That old truck is probably polluting 10-30× more than a modern one. While corporations have their flaws, they have spent time and money making engines more efficient and reducing harmful emissions.

So? Not the consumer's fault that those improvement are bundled with user-hostile bullshit. Some of it government-mandated bullshit too.
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