Earlier quoted context omitted.
a lot of jobs are being replaced by AI already... comms/copywriting/customer service/off shored contract technicals roles especially.
No they aren't. Some jobs are being scaled down because of the increased productivity of other people with AI, but none of the jobs you listed are within reach of autonomous AI work with today's technology (as illustrated by the AirCanada hilarious case).
Furthermore, don't you think it's possible for a real human customer service agent to make such a blunder as what happened in that case?