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Zoom terms now allow training AI on user content with no opt out

explore.zoom.us

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Re: Zoom terms now allow training AI on user content with no opt out

#521

Post by j45 »

aparnabzoom wrote: post #493
tailspin2019 wrote: post #472

Earlier quoted context omitted.

Thanks for participating in the discussion here, it’s helpful. Clause 10.4 in your terms seems to grant you rights to do pretty much anything with “Customer Content” (including the AI training specifically being talked about). So I’m still a bit confused because regardless of any opt in mechanism in your product, these usage terms don’t seem to be predicated on the user having done anything to opt in other than osten…

Thanks for your question - we have clarified our position in this blog. We do not use video, audio and chat content to train our AI models without customer consent. Please read more here https://blog.zoom.us/zooms-term-service-ai/

Hello

Thanks for commenting directly.

As we know, ‘do not’ does not mean will not in the future.

Also can screenshots be added clearly outlining all the settings that will opt out and remain opt it?

As you might know, Zoom sometimes auto opts in on new or updated features.

Re: Zoom terms now allow training AI on user content with no opt out

#522

Post by j45 »

michael_adams12 wrote: post #514
webmink wrote: post #499

Earlier quoted context omitted.

It's great that you are engaging and writing about this, many thanks. While your blog is interesting, it doesn't change the impact of the Terms of Service as currently written. They seem to give you the freedom to train your current and future AI/ML capabilities using any Customer Content (10.4), and your terms apparently have your users warrant that doing so will not infringe any rights (10.6). Perhaps your terms of…

Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/

Can there be some easy to file screen shots on how to disable it for anyone who is not a new user?

Your COO’s wording is that a new user will have to opt in. It seems the major still might have to know where to opt out.

Re: Zoom terms now allow training AI on user content with no opt out

#523

Post by instagib »

infanteaj wrote: post #504
aparnabzoom wrote: post #462

Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content. To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes. Al…

I certainly do not want my private chats, meetings, nor any non-public company information shared with anyone else. This seems like a massive privacy breach. Where is the opt-out to disable this?

No settings in the iOS app. They do share things with third parties.

Feel free to read through the pages of recently updated policies. I wonder what data is “retained” and where “overseas” among other concerns they state.

Re: Zoom terms now allow training AI on user content with no opt out

#524

Post by anticensor »

GuB-42 wrote: post #412
jsnell wrote: post #52

Earlier quoted context omitted.

You're both misquoting and misunderstanding. Misquoting in that you clipped out the "to the extent and in the manner permitted under applicable Law". And misunderstanding since the text was talking "service generated data", not about "customer data". That's basically data generated by their system (e.g. debug logs). It's not the data you entered into the system (contact information), the calls you made, the chats you…

Furthermore, as far as I know, the "to the extent and in the manner permitted under applicable Law" part is just a reminder. Laws always have priority over contracts, and any part of a contract that goes against the law can simply be ignored.

Not if at least one of the parties is a government institution, because administrative actions have a presumption of legality, similar to presumption of innocence applied to other entities.

Re: Zoom terms now allow training AI on user content with no opt out

#526

Post by NorbertBollow »

michael_adams12 wrote: post #514
webmink wrote: post #499

Earlier quoted context omitted.

It's great that you are engaging and writing about this, many thanks. While your blog is interesting, it doesn't change the impact of the Terms of Service as currently written. They seem to give you the freedom to train your current and future AI/ML capabilities using any Customer Content (10.4), and your terms apparently have your users warrant that doing so will not infringe any rights (10.6). Perhaps your terms of…

Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/

This addresses concerns about Zoom Video Communications, Inc. itself using e.g. recordings for purposes of training their own AI models. It does not address the potentially much greater risks arising from the company potentially selling access to the collection of zoom recordings to other companies for purposes of training AI models of such other companies. Here’s a somewhat-in-depth analysis: https://zoomai.info/

Re: Zoom terms now allow training AI on user content with no opt out

#527

Post by webmink »

michael_adams12 wrote: post #514
webmink wrote: post #499

Earlier quoted context omitted.

It's great that you are engaging and writing about this, many thanks. While your blog is interesting, it doesn't change the impact of the Terms of Service as currently written. They seem to give you the freedom to train your current and future AI/ML capabilities using any Customer Content (10.4), and your terms apparently have your users warrant that doing so will not infringe any rights (10.6). Perhaps your terms of…

Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent. You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/

Thanks for following up, Michael, it is much appreciated. It does leave me (and judging my adjacent comments, also others) with questions, including:

* That wording seems very specific - is there a reason you did not just say "we will not use Customer Input or Customer Content to train our AI" given you have defined those terms? Are you leaving scope for something else (such as uploaded files or presentation content) to still be used? * Can you also clarify exactly which (and whose) "consent" is applicable here? In meetings between multiple equal parties there may not be any one party with standing to consent for everyone involved. Your blog post seems to assume there can be, but the ToS don't appear to define "consent".

Re: Zoom terms now allow training AI on user content with no opt out

#528

Post by Jerrrry »

mrd3v0 wrote: post #361
Jerrrry wrote: post #357

Earlier quoted context omitted.

It was a question, similar to the exact tort posted. Please don't post self-righteous dismissive comments here.

I am sorry but it is not "self-righteous", it is in the guidelines you agree to when you sign up here. https://news.ycombinator.com/newsguidelines.html

May want to review those guidelines; and look up the definition of "self-righteous," while on a literacy streak.

>Please don't post shallow dismissals, especially of other people's work. A good critical comment teaches us something.

My comment was just as genuine as his, but wasn't dismissive, as his was. It also assumed good faith, which is ironic given his comment was a rhetorical dismissal.

I legitimately pointed out that he was on the wrong website; dismissive "why are yall even X why you should Y" is a hallmark of Stackoverflow.

Similarly, reddit-eqsue circle jerk musk-bad/trump-bad comments get a similar reminder that this isn't reddit.

Re: Zoom terms now allow training AI on user content with no opt out

#529

Post by akafred »

armchairhacker wrote: post #453
kkylin wrote: post #442

Earlier quoted context omitted.

Related to this, anyone know if Zoom has a separate offering for education (universities, schools, etc)? I teach at a university, and not only do we use Zoom for lectures etc, but also for office hours, meetings, etc, where potentially sensitive student information may be discussed. I'm probably not searching for the right thing; all I found was this: https://explore.zoom.us/docs/doc/FERPA%20Guide.pdf (FERPA is to hi…

Both my undergraduate and universities have free Zoom under .zoom.us, so I assume it's separate

"Vanity-URLs" is just a feature, usually a requirement for SSO. I cannot see that that would cause any different treatment of data related to your use.
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