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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#501

Post by voidUpdate »

kelnos wrote: post #402
aliljet wrote: post #190

I wonder how this kind of response from Anthropic is actually being read by the community at large. If you consider the rough sentiment of the r/ClaudeCode subreddit against the r/Codex subreddit, you can see that there is a definite loudness among the folks departing ClaudeCode for Codex. Something big is shifting on the ground, I think.

I'm not really sure what to do here. I refuse to give Altman money, but Anthropic keeps disappointing me over and over with crap like this. Gemini seems behind? Not touching Grok. Meanwhile I've integrated CC into my workflow enough that I'd feel frustrated cutting out all LLM agent use. I don't have the hardware to run models locally, and I'm not excited about the idea of spending that money. I could use a different…

[dead]

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#502

Post by ElFitz »

niea_11 wrote: post #491
ElFitz wrote: post #489

Earlier quoted context omitted.

Edit: As a kind someone pointed out, I made the wrong assumption that the first response was entirely Anthropic’s, and not the author. ~~I mean, the worse part is the gif at the end of the message.~~ ~~What are they even trying to do? What are they trying to convey? It just feels like being given the finger and getting my face rubbed in it on top of that.~~

I think that comment is the reporter sharing anthropic's response and the gif is his reaction to their response

Oh! Yes, stupid assumption of mine. Thanks for catching it.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#503

Post by KeplerBoy »

dvcrn wrote: post #423
bashtoni wrote: post #295

Earlier quoted context omitted.

You also seem to have a bug where people get randomly invoiced: https://news.ycombinator.com/item?id=47693679 I got a random invoice for $45.08 back in March, despite not having auto top up enabled. Trying to reach support met with a brick wall. Based on the post I linked to, I'm not the only one facing this problem.

Happened to me too but my card didn’t actually get charged, maybe check yours. Also the card in the invoice wasn’t even the card I’m using with Anthropic

lol, are they doing stochastic invoicing?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#504

Post by kadoban »

vobrizan wrote: post #484
kadoban wrote: post #468

Earlier quoted context omitted.

Typically the engineer who's reviewing PRs and fixing bugs is not the one with the "refund" button access. Someone with that access should certainly have jumped on the whole thing though.

Boris Cherny (bcherny) is the Head of Claude Code @Anthropic. I believe he can refund whatever he wants.

Hm, fair, thanks. Wonder why they even got involved then. Bizarre.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#505

Post by dboreham »

vobrizan wrote: post #484
kadoban wrote: post #468

Earlier quoted context omitted.

Typically the engineer who's reviewing PRs and fixing bugs is not the one with the "refund" button access. Someone with that access should certainly have jumped on the whole thing though.

Boris Cherny (bcherny) is the Head of Claude Code @Anthropic. I believe he can refund whatever he wants.

Going to dispute that. Probably he can nicely ask bean counters if they would please arrange refunds.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#506

Post by dboreham »

areoform wrote: post #400
justinclift wrote: post #374

Earlier quoted context omitted.

Maybe worth trying some of their ~legal-ish email addresses? * notices@anthropic.com : from https://www.anthropic.com/legal/commercial-terms ) * usersafety@anthropic.com : from https://www.anthropic.com/legal/aup * marketing@anthropic.com : https://www.anthropic.com/legal/consumer-terms * disclosure@anthropic.com : from https://www.anthropic.com/responsible-disclosure-policy * dpo@anthropic.com : from https://www.ant…

Follow up note -> Yep, it's automated and DOES give access to their docs. ;) Their insurance levels don't really seem to be anywhere near what I'd expect frankly. To me, they look much lower than even entry level mandatory company insurance for brand new businesses at least in Australia. o_O What is their in-house counsel doing? How has no one flagged any of this?

Obviously in house counsel are picking out cushions for their new boats.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#507

Post by dboreham »

areoform wrote: post #482
trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

Hey Thariq, I love Claude! I use Claude every single day and it has changed my life, which is why I did what I'm about to describe. Happy to talk privately, but as I detailed here, https://news.ycombinator.com/item?id=47954005 . I've been billed $200 for a Max gift card to a 27 character alphanumeric icloud address that bounces. I was looking through the system, and there are several UI/UX and process gaps in the gif…

Apparently we are now expected to know by some telepathic mechanism that important customer service announcements are made only on Twitter.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#508

Post by LadyCailin »

adamq_q wrote: post #272
mikehearn wrote: post #2

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.

Bug filer posted that reply as a joke. Look at the username.

I don’t read that as a joke, I read it as them pasting in their response from the support chat.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#509

Post by infecto »

yunwal wrote: post #465
infecto wrote: post #274

Earlier quoted context omitted.

Does not even need to be AI. Could just be a bad support route in their decision tree. Lots of over reaction here.

How is it overreaction?

Lots of folks were making speculations. It got fixed, in a timely manner and appears to be a lack of escalation authority within support.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#510

Post by 63stack »

hypfer wrote: post #157
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

> This is very surprising. Dude what is it with HN and using extra soft words that don't at all mean the actual thing they're supposed to mean. Nothing there is a surprise. This is very bullshit and probably (in a better world for sure) very illegal. Can't bill more than you've actually delivered and what the customer in advance agreed on. Stop with this god-awful corporate-washed lingo. You're not being professional…

Using "strong" language on HN often gets down voted, there is very heavy tone policing
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