I'm an indy developer who travels & works at various places in the world. I'm often working a place deep in the jungle, where there is some electricity but no internet. Not being able to work if I don't connect to the internet within 30 days will indeed decrease my happiness with JetBrains big time :(
How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
501–507 of 507 posts
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#502I hate this model in general just because I can't just pay a larger amount once and have it forever.
Aside from that, this reinforces my coding minimalism. I don't have a need for all of these weird extra things that just make "life easier" about 5% of the time while screwing with normal typing 95% of the time (in my case at least). I am perfectly happy with standard visual studio and notepad for anything that isn't .net.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#503It is astounding to watch a company shoot itself in the head so publicly.
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#504I'm one of those who really loves IntelliJ and helped introduce it in our company. What happens now? One pays more and owns nothing.
payingCustomers--
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#505They gave me a free version of WebStorm because I'm a hobbyist open source developer. I love it, but I'm obviously not going to pay $80 a year. Does anyone know if they're going to continue having some kind of free option for non-corporate use?
We've never had a free option for non-corporate users. We provide free licenses for Students, OSS projects and certain other groups. In addition, we give discounts of 50% for start-ups. All of that will continue.
I'm a student with an OSS project, so that's good to hear. As long as you have this great policy about OSS, I can't complain!
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#506Earlier quoted context omitted.
So you'd rather they packaged all the updates into big yearly versions you paid for all at once, rather than getting things as they are done? That sucks. If you still want updates as they come, either they are free if you own the version (in which case, you feel cheated if you buy a version then a new one comes out soon after), meaning people will avoid buying the product until the new version comes out. With the yea…
Is it crazy when Windows does it? I paid for Windows 7, I didn't want to get Windows 8 when it first came out. Later on Windows 8 was improved. I was eligible for upgrade pricing because I owned Windows 7. You can argue that this is too customer-friendly if you want, that's subjective. But you're acting like my expectation is unusual or unprecedented, which is wrong.
Microsoft is desperate to push people to upgrade, because the value of a new version is non-obvious to most and the normal upgrade path is getting a new PC. They are making a choice to do something that is worse for them in some ways because having people using the newer versions is very important to them (as proven by them flat-out giving away 10).
Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours
#507Earlier quoted context omitted.
Not just that, but they've closed numerous bugs as "wont fix" & blamed them on the linux ecosystem. On Ubuntu, I've gone through some very annoying bugs like the IDE randomly freezing every 10-15m and needing to be restarted, even after removing openJDK & installing the official Java, and all the other annoying things they suggested. I dislike them as a company because they claimed to support Linux, took my money, an…
Funny, because neither Pycharm or CLion have randomly frozen for me in Linux. Sounds like they support Linux in my case!
There's a big difference between "it works for most people on linux" and "we support our product on linux"