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Stripe Is the New PayPal

news.ycombinator.com

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Re: Stripe Is the New PayPal

#51

Post by Pyramids »

weego wrote: post #33

This is pure gamification of the site. So many points for making a baseless statement with a most likely heavily edited version of the events and then get exposure just because DAE companies hate us entrepreneurs Everyone here should know better than this. When I had a problem, I phoned up Stripe and sorted it in minutes. I didn't post on the internet when my business was suffering.

I'm curious how you phoned them up, as they're quite adamant and public about not offering any sort of phone based point of contact.[1]

[1] https://support.stripe.com/questions/do-you-have-a-phone-num...

Re: Stripe Is the New PayPal

#52

Post by jamestanderson »

hellbanner wrote: post #42

-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…

Correct me if I'm wrong, but Stripe does verify the zip code if the administrator of the account enables that.

Re: Stripe Is the New PayPal

#53

Post by mootothemax »

ChuckMcM wrote: post #25
weego wrote: post #17

Earlier quoted context omitted.

The post talks about unauthorised charges. There is no way to validate the card prior to Stripe capturing payment, so they certainly are not upset about people using stolen cards on your own site, as you have no way of mitigating that. The migration to Stripe that I handled a year or so ago had 5 or 6 stolen cards/people iterating card lists looking for working cards per day and never had a complaint from Stripe. Onc…

Sort of. Some products are real magnets for stolen card use, for example anything that sells "gift cards" or "stored value card" where the crooks can convert a one time use of a stolen credit card into a 'clean' gift card. Some forms of merchandise are similar.

Some products are real magnets for stolen card use

Charities also have huge problems with CC fraud, as they're seen as an easy target to test card details against before making the "full" purchase elsewhere:

http://www.bankinfosecurity.com/stolen-cards-tested-on-chari...

Re: Stripe Is the New PayPal

#54

Post by wrong_internet »

woodhull wrote: post #20
jeffmould wrote: post #6

Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…

We've run into this as well. It's absurd that a company of their size has no support ticketing system. There have been occasions when we've had to rely on personal relationships with staff at Stripe to simply get an email response to our account questions. Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.

It should be pointed out that traditional merchant gateway providers (larger, with more resources) are WORSE than stripe in this regard. Prior to stripe, we used cybersource. It was a support disaster, to say the least.

Re: Stripe Is the New PayPal

#55

Post by eertami »

timboslice wrote: post #43
roosterjm2k2 wrote: post #19

Earlier quoted context omitted.

The fact that this is a valid reply saddens me...

Right? This is the financial industry, you shouldn't have to "publicly shame" a company to get a response. A ticketing system would give some organization to the chaos

Hell, I shouldn't have to register for a twitter account to be able to contact someone in any industry.

Re: Stripe Is the New PayPal

#56

Post by gharial »

I recently reached out to Stripe to get their opinion on whether or not I should bother trying to integrate stripe.js with my browser based game. I obviously didn't want to invest the effort if they were just going to shut me down a few weeks later. It says in their TOU that virtual currency sales are allowed so long as it's self contained and can't be traded for real money or across other websites - that was the case with my game.

After over a week of waiting for a reply (PayPal's initial responses are rarely helpful, but at least they tend to respond..), they told me I shouldn't use Stripe because I would almost undoubtably be considered high risk. Why not just say it isn't allowed?

Re: Stripe Is the New PayPal

#57

Post by sethd »

hellbanner wrote: post #42

-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…

Name is not validated and seems useless to even collect. However both billing Address line 1 and Zip code can be validated by processors, including Stripe.

Re: Stripe Is the New PayPal

#58

Post by johnnyg »

timboslice wrote: post #38
johnnyg wrote: post #28

We've been with Stripe going on a year and a half and they've been one of the most responsive and with it service providers I've ever worked with. Can you tell us how long it has been since you sent the email? There must be some level of fraud prevention in any financial platform. You didn't give many details as to the type of charges you made or evidence past "no one charged back" as to how you made them. This is a…

I think you forgot a word: >Doesn't stripe get a some say on which transactions will and won't their own network?

Sorry for the typo, updated.

Re: Stripe Is the New PayPal

#59

Post by objclxt »

hellbanner wrote: post #42

-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…

> Try for yourself next time you order something online. Makes me wonder why they even collect the data in the first place...

You're right, you don't need the billing address to process a payment, although it's not true to say it's not used at all. Sometimes card companies do validate it, it depends on the type of transaction and the fraud profile. Often it's fuzzily matched, so name may not matter.

But you can also use it for other things: for example, fraud detection. Say your billing address is in New York, but your shipping address is to some Eastern European country. That's a big flag for fraud. So merchants collect it because they want to avoid damage to their bottom line.

Re: Stripe Is the New PayPal

#60

Post by Danski0 »

After using Stripe for our subscription service for over 1year with 100'000euro+ monthly transcation we got a 10day notice that they would shut us down. Also the mail was send late on friday before a long weekend, yeah! =)

No warnings, no chance to appeal, no heads up and absolutly no possiblity to call them. Lost around half a million euros before we could get our customers exported to another payment processor. Thanks Stripe!

It's a great service when it works, not so great at customer service.

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