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The future of everything is lies, I guess – Part 5: Annoyances

aphyr.com

51–60 of 177 posts

Re: The future of everything is lies, I guess – Part 5: Annoyances

#51
post #22

I sent the entire series by Aphyr [1] to some friends. Two of them, independently, responded with a variant of, "TLDR, can you give a summary?" I chat with these friends a lot but I rarely send articles that I suggest they read and that I think are profound, so I expected them to read it. These are smart people that have a history of reading lots of books. They are both huge AI proponents now and use AI for nearly ev…

Friends don’t send friends AI summaries

Coworkers, too.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#52
post #19

have worked closely with customer support teams, can confirm that the goal of any technical improvements that go in front of CS agents is to reduce ticket volume, and thus costs. of course they measure retention and satisfaction but ticket volume is always the big one. chatbots were big for this long before LLMs existed. a fun side effect is that CS is also an early warning system for companies, so when you make it h…

Can I not shop for other insurance companies? I specifically chose my provider because I know there's an office I can call to talk to my agent or his secretary. The moment I have to interact with a chatbot, I take my business to someone else.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#53
post #28

Earlier quoted context omitted.

Agreed. My only real complaint with this article is it frames needing to argue with a machine as though this is a new, freshly annoying thing. I already do this constantly. Every time I call the Costco pharmacy, I just hit 0 immediately because: Phone. Trees. Suck. They have always sucked, it's just an awful, grindingly slow way to accomplish ANYTHING, and it's so, so much easier to, when I need help, get a person on…

At least phone trees are deterministic and there's still (usually) an option to get to a person for matters that aren't covered by the multiple choice options. Talking to AI is a much worse experience and the hope of the industry is that there won't need to be a human as a fallback anymore because (they believe) the AI is intelligent enough to handle anything.

I'm surprised to find so many people who consider human-based customer support a good experience. I wasted an hour on the phone last month with a series of polite support agents who I'm sure were wonderful people in their personal lives. They kept saying they'd like to try one more thing, making me wait 5 minutes (just short enough that I can't get anything done in the interim!), and then asking for one more pointless permutation of the workflow that did not work because their website was not showing me a button the support scripts said should be there. Talking to an LLM would have let me realize a lot faster that we weren't getting anywhere.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#54
post #5

So basically more ways of trying to make people buy things, do things, think things than before? I feel like our whole world more and more circulates around manipulation and the absence of truth and discourse. Then again, I do think LLMs are an incredible technological achievement. The issue is not so much what they do or that they exist, but how they are utilized. Right now, they are utilized to further the class di…

Self inflating nipple shaped balloons that generate their own lift without any helium would be an incredible achievement but that doesn't mean it's useful beyond being novel. Chatbots are ultimately just predictive text on steroids, and only complete fools would base their business, or entire economy around it.

The invention you describe, by making possible cargo transport without dependency on either a supply of fuel or the vagaries of weather, would revolutionize the global economy to an extent little short of utopian.

You might want to pick a better example the next time you advance this argument, is what I mean to say.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#55
post #20

I don't need to conduct 1000 transactions per day. I don't forsee a world in which it will be some sort of fatal inconvenience to need to approve all purchases. I certainly don't plan on ever just handing over my credit card to an LLM, due to its fundamental architectural issues with injection, and I still don't anticipate handing it over to any future AI architecture anytime soon because I struggle to imagine what b…

Agreed. My only real complaint with this article is it frames needing to argue with a machine as though this is a new, freshly annoying thing. I already do this constantly. Every time I call the Costco pharmacy, I just hit 0 immediately because: Phone. Trees. Suck. They have always sucked, it's just an awful, grindingly slow way to accomplish ANYTHING, and it's so, so much easier to, when I need help, get a person on…

you're part of the scum class btw (we all hold shares)

Re: The future of everything is lies, I guess – Part 5: Annoyances

#57
post #5

So basically more ways of trying to make people buy things, do things, think things than before? I feel like our whole world more and more circulates around manipulation and the absence of truth and discourse. Then again, I do think LLMs are an incredible technological achievement. The issue is not so much what they do or that they exist, but how they are utilized. Right now, they are utilized to further the class di…

> The issue is not so much what they do or that they exist, but how they are utilized This is exactly how we got here though. Technology is not passive. It changes incentives, procedures, ideas and shapes the world. If we don't structurally limit what and how it's used, then we are not in control, no matter what are choices personally are.

I hate to tell you this but nobody has ever been in control. To think you can is to think you can unring a bell.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#58
post #5

So basically more ways of trying to make people buy things, do things, think things than before? I feel like our whole world more and more circulates around manipulation and the absence of truth and discourse. Then again, I do think LLMs are an incredible technological achievement. The issue is not so much what they do or that they exist, but how they are utilized. Right now, they are utilized to further the class di…

> Right now, they are utilized to further the class divide between rich and poor.

Ironically this was the main reason LLMs were introduced in the first place, not to benefit the poor, but to widen the gap between the rich and the poor.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#59
post #5

So basically more ways of trying to make people buy things, do things, think things than before? I feel like our whole world more and more circulates around manipulation and the absence of truth and discourse. Then again, I do think LLMs are an incredible technological achievement. The issue is not so much what they do or that they exist, but how they are utilized. Right now, they are utilized to further the class di…

> The issue is not so much what they do or that they exist, but how they are utilized This is exactly how we got here though. Technology is not passive. It changes incentives, procedures, ideas and shapes the world. If we don't structurally limit what and how it's used, then we are not in control, no matter what are choices personally are.

A major problem is that if we structurally limit what technologies do, we are still not in control. Now whoever we empowered to control and limit the technology is in control. Who keeps them accountable?

You’ll probably get one of three outcomes: regulatory capture by monopolies, self dealing by bureaucrats to enrich themselves or gain power, or regulatory capture by self absorbed ideologues who halt all progress or force it down some ideologically approved path.

In none of those scenarios is anything aligned with the best interest of the people.

Re: The future of everything is lies, I guess – Part 5: Annoyances

#60
post #50
post #32

Earlier quoted context omitted.

You might just overhype this blog. I read one of his last week? and didn't like it that much. I read this one despite it because its quite high on hn for whatever reason. I don't think everything is lies and i don't like how he thinks a LLM is just some bullshit machine. Its also waaaay to early to even understand were this is going. We as humans have never had that much compute and used it this particular way. It co…

I wasn't even hyping it though. I shared it among friends to spark discussion. Sure, there's some hyperbole, but I found it thought provoking. (FYI, I didn't downvote your comment)

I wouldn’t necessarily read a lengthy blog post either just because some friend recommended it to me, and conversely I wouldn’t expect a friend to necessarily read it if I was recommending it without being prompted for recommendations. There needs to be some additional incentive and/or interest.

Also, I’m reading this comment thread instead of TFA because I didn’t find the previous part I read that great. And I’m not an AI proponent, more of an AI skeptic.

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