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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#51
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Tell me about it. Swiss air refuses to pay out 1800€ in EC261 compensation…

Had a cancelled flight with Swiss which they claimed was birdstrike and hence force majeur. So no compensation …

Re: Alaska Airlines' statement on IT outage

#52

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

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Re: Alaska Airlines' statement on IT outage

#53
post #16

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

In Australia I think there is such a rule, so when they approach the deadline, short of an option: they just cancel the flight. It doesn't count as a delay, and won't affect their statistics of delays!

Some other airlines "swap planes" and do swapsies with every passengers, on every flights, if they get a morning delay; they trickle it down all day long. It's ridiculous seeing lines of people moving to another gate, all day. When your plane arrive at your gate, you know you're being moved to another line and the delayed passengers will get your plane. So that way, delays stay within the bounds!

Sickening, I'm never flying these airlines again.

Re: Alaska Airlines' statement on IT outage

#54
post #7

Earlier quoted context omitted.

https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it

Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification. Still I think it would have been better for OP to link to the source to avoid exactly this confusion.

The confusion from people who declined to read the webpage?

Most people will read both the comment and webpage, or neither. In either case there's no problem.

It's only your uncommon case of reading the comment, not reading the webpage, and yet still feeling confident in making assertions about the webpage contents, where there's an issue. But that's not common, and I daresay the issue is not on OP's end.

Re: Alaska Airlines' statement on IT outage

#55
post #16

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Equivalent protections have been dismantled by the Trump admin in the US.

I believe the argument is that regulation encumbers airlines and, instead, the free market will incentivise participants to handle outages and delayed flights in a competitive way.

Re: Alaska Airlines' statement on IT outage

#57
post #48
post #26

No details? I say we assume it was an expired certificate outage.

Are you saying that it isn’t always DNS?

this is a cute meme, but for the past 10 years, SSL configurations have been at the root of problems for what seems like the majority of cases of unexpected, sudden, service interruptions. YMMV.

Re: Alaska Airlines' statement on IT outage

#58
post #24

Earlier quoted context omitted.

> Several reported having to be diverted How does that work? What is it about a computer outage in your parent company that affects whether you're able to make an already-scheduled landing?

No flights were departing their gates in SEA so presumably it was turned around to avoid gridlock at SEA due to no gates available.

The diversions were almost certainly for this reason. Crew scheduling, weight and balance, passenger manifests, flight plan filing with ATC for IFR, etc are all handled before takeoff, once it's in the air there's not much ground systems involvement required. But if all gates are occupied with outage impacted planes and space is tight or non-existent to stick more birds on location, have to drop it somewhere with room for dead birds. Could have also dropped it in a location with more anticipated crew availability when ops resumes, however much less likely given the outage ops likely didn't have a handle on that info or the ability to be planning ahead like that.

Re: Alaska Airlines' statement on IT outage

#59
A lack of effective resiliency and redundancy at all of the major US airlines makes air travel feel like a bit of a coin toss in terms of whether you can expect to get where you need to go on any given day. In the past 3 years each of the big 5 have had multiple full ground stops due to multi-hour/multi-day system failures. They get heavy coverage during and in the immediate wake but consumers and the market tend to forget relatively quickly. As such there just isn't enough consumer or regulatory pressure on these airlines to invest the actual resources required to build more effective fault tolerance into their operations. I'm afraid this is just going to be part of life in US air travel for the foreseeable future.

A small excerpt of the memorable ones or where I was personally affected, but there have been many more over the period:

Holiday 2022 Southwest system collapse July 2024 Delta 5 day outage August 2025 United weight and balance outage June 2025 American outage October 2025 AWS outage impacting AS, AA, UA, DL

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