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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#11

Post by thaumasiotes »

msl wrote: post #8
ctz wrote: post #6

Earlier quoted context omitted.

Welcome to the web. Pages often have hyperlinks that can be followed to see related information.

And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.

So, summing this all up:

(1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part;

(2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation";

(3) The underlying problem here is that abnercoimbre's behavior was bad, whereas jabiko provided a reasonable response to seeing an entirely truthful summary that consisted only of a direct, unaltered quote from the primary source.

That's an interesting perspective. I might lean another way.

Re: Alaska Airlines' statement on IT outage

#12

Post by chroncueow »

tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

[flagged]

Re: Alaska Airlines' statement on IT outage

#13

Post by anonymous908213 »

chroncueow wrote: post #12
tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

[flagged]

Travel insurance is -EV. For the average person who uses it, they will spend more than they recoup. Otherwise the insuring company holding their policy would, you know, not be in business. I don't think there's very much skill in opting in to a -EV bet. The purpose of insurance is to avoid catastrophic losses, which is not a factor in this anecdote.

Re: Alaska Airlines' statement on IT outage

#15

Post by msl »

thaumasiotes wrote: post #11
msl wrote: post #8

Earlier quoted context omitted.

And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.

So, summing this all up: (1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part; (2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation"; (3) The underlying problem here is that…

You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted.

Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable.

[1] https://news.alaskaair.com/on-the-record/alaska-statement-on...

[2] https://www.alaskaair.com/content/advisories/travel-advisori...

Re: Alaska Airlines' statement on IT outage

#16

Post by croemer »

tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR (=1500km). Helps ensure incentives align beyond reputation.

Re: Alaska Airlines' statement on IT outage

#17

Post by ohdeardear »

tschwimmer wrote: post #10

I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…

[flagged]

Re: Alaska Airlines' statement on IT outage

#19

Post by thaumasiotes »

msl wrote: post #15
thaumasiotes wrote: post #11

Earlier quoted context omitted.

So, summing this all up: (1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part; (2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation"; (3) The underlying problem here is that…

You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted. Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be follo…

> I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable.

But you're wrong about that. Would you consider a "Choose Your Own Adventure" book to be a couple hundred documents, or just one?

The text abnercoimbre quoted was explicitly referenced on the page as being the airline's policy toward affected "guests". Anyone looking for that information would have found it, because... it's included in the document. It's not like the quote was pulled from the "investor relations" page after abnercoimbre clicked a link in the generic site-wide topbar for no reason.

Try a different angle: suppose that link to the travel policy went to an outdated page that Alaska Airlines disavowed. The old page, for whatever reason, specifies a set of benefits that they are absolutely unwilling to offer, and that they haven't offered for 5+ years.

Would you consider the statement "A flexible travel policy [link to outdated policy] is in place to support our guests" to be an inaccuracy in the document, even though it is literally true that a flexible travel policy is in place to support their guests?

If you would, how can you fail to consider the correct link to the correct policy as being "part of the document"?

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