We (at PostHog) have a very unique implementation of Inkeep in our community forums[1], and it's been a lot of fun working on a custom solution with the Inkeep team.
Our ultimate goal was to make our experience explicitly not feel like you're talking to AI.
So rather than trying to intercept questions from being posted to our forums, we trigger Inkeep _after_ a question is posted. If we're able to find an answer with a high degree of confidence, our "AI user" (Max) will show an answer within about 30 seconds.
The OP can then provide feedback that we're using to train further answers.
If the answer is marked as helpful, we display the answer publicly (and disclaim it as an AI response)[2]. If the answer is marked as _unhelpful_, the answer only shows to the OP and we review the feedback to figure out how we can improve (ie: do our docs need to be improved so Inkeep has better source material?).
It's been fun getting creative with the Inkeep team on a solution that worked for our specific use case. I'm planning on rolling out Inkeep more broadly in other areas of our site as we verify that our highly confident answers are genuinely useful to our users.
IMO Inkeep has been the first AI solution that hasn't sucked – and that's high praise coming from me!
[1] posthog.com/community
[2] https://posthog.com/questions/autocapture-event-bubbling