I'm going to chalk this one up to growing pains. Dealing with spam is a really difficult problem, especially in unusual cases like this. Their response definitely wasn't great, but if it was causing them a lot of trouble to keep up with the spam on that account, this might be a drain on their likely-small team and detrimental to everyone else using the site by taking their attention. This is a startup, not an enormous company we're talking about. Maybe project moderation tools would have helped with this, but they might not want project starters to be able to silence commenters. Before you bring out your pitchforks, realize that this is a small team of real people trying to do something huge, and have a million other concerns that they have to take care of, and this is a very hard and probably relatively infrequent problem.
Banned from Kickstarter for Being a Stalking Victim
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Re: Banned from Kickstarter for Being a Stalking Victim
#52Kickstarter is not the only player in the crowdfunding industry. You could try Rockethub as an alternative, they seem to be more accepting and might be more willing to help you.
Re: Banned from Kickstarter for Being a Stalking Victim
#53Kickstarter, if you care about your reputation, fix this and make sure it never happens again.
Fix what? Going by what we know , someone has made a claim without anything to back it up. Should we encourage groundless accusations? I'd like to think members of HN would be a bit more intelligent about this sort of thing. Let's try to be a bit more rational about this and not just grab the torches and pitchforks.
"someone has made a claim without anything to back it up" that's true, but neither do any posts in HN. Shouldn't we try to get some attention from Kickstarter and see how it goes?
Re: Banned from Kickstarter for Being a Stalking Victim
#54Since HN is about entrepreneurship, I think this article raises good questions, such as, how do you deal when someone makes emotionally-loaded claims against your company in the early hours of a Saturday, including multiple submissions to Reddit using a sockpuppet account?
Re: Banned from Kickstarter for Being a Stalking Victim
#55[deleted]
Re: Banned from Kickstarter for Being a Stalking Victim
#56[deleted]
Some quality class A victim blaming right there.
How dare she engage the troll in a manner that is not how the internet recommends. Clearly she deserves everything that happened to her. I mean yes, the way to deal with trolls is to ignore them completely and absolutely, but the punishment for not doing that shouldn't be being banned from kickstarter.
Re: Banned from Kickstarter for Being a Stalking Victim
#57[deleted]
Some quality class A victim blaming right there. How dare she engage the troll in a manner that is not how the internet recommends. Clearly she deserves everything that happened to her. I mean yes, the way to deal with trolls is to ignore them completely and absolutely, but the punishment for not doing that shouldn't be being banned from kickstarter.
[deleted]
Re: Banned from Kickstarter for Being a Stalking Victim
#58[deleted]
No, she has a real cyberstalker.
Re: Banned from Kickstarter for Being a Stalking Victim
#59Oh man, not this girl again. Let's just say she is known for being at the center of drama wherever she goes. She has a very long history of libel and public feuds related to her "music project." In one of many incidents, her and her mother sent DMCA takedown requests to LiveJournal based on negative information being posted by another user (completely unrelated to copyright).
Please do not give her attention. At least, don't give kickstarter negative attention over her complaint.
[Edit: Removed comment regarding mental illness and links to other forums]
Re: Banned from Kickstarter for Being a Stalking Victim
#60Earlier quoted context omitted.
The Kickstarter corporation is big enough and bad enough to stand up for itself without anyone having to attack the victim.
Who is attacking the victim ? I'm asking for proof, not suggesting anything else. And I'm not defending KickStarter. I'm defending HN from those who would ignore reason and intelligence in place of emotion and ignorance.
I'm not certain that Hacker News really needs your defense. Let's hear what KickStarter has to say about this.
If Daniella Jaeger indeed said "If there is any chance that Rachel will receive spam from a stalker on her project, she should not create one. We simply cannot allow a project to become a forum for rampant spam, as her past project became." then she should apologize and look at the way that the project handles this sort of thing in the future.
If she never said this, then this has been a big beatup. Either way, Daniella needs to respond to this allegation.