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Small SaaS banned by Cloudflare after 4 years of being paying customer

news.ycombinator.com

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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#51

Post by tardis_thad »

IanCal wrote: post #43

What even is the restriction on returning JSON? One of the examples is explicitly how to return JSON https://developers.cloudflare.com/workers/examples/return-js... From the terms > 2.8 Limitation on Serving Non-HTML Content > The Services are offered primarily as a platform to cache and serve web pages and websites. Unless explicitly included as part of a Paid Service purchased by you, you agree to use the Services…

Seems like my account was restricted due to https://www.cloudflare.com/en-gb/supplemental-terms/#cloudfl...

2.Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks.

To be fair I'm using lots of requests and bandwidth so could be reason, just if only I got an email about that before shutting everything down.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#53

Post by gnu8 »

iinnPP wrote: post #13

I recently signed up to CloudFlare for their Yubi key deal that was still being advertised on their website. A week later I received an email saying only customers subscribed by a certain time could claim the offer. I asked them to delete my data or provide the Yubi offer and they did neither. So they sit in an email folder known as bad companies. Because my data has value and they lied to obtain it for their own gai…

There isn’t a practical way to fractionate their revenue or determine what proportion of their profit is derived from your data. This can be proved by the fact that there is no way to make any money with only the data you gave to them separated from the rest of their customers and potential customers. Therefore you are entitled to all of their revenue. Please clean out their shareholders and destroy their business. They deserve this for not cooperating with you. It would be very low cost or low effort to correct their mistake and they are choosing not to because it is easier.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#54

Post by ignoramous »

sschueller wrote: post #36
Crosseye_Jack wrote: post #14

Earlier quoted context omitted.

Problem with blocking Cloudflare traffic as a whole is that you will be blocking Private Relay users too.

How does apple guarantee that the private relay traffic via cloud flare doesn't include malicious attacks like DDOS from infected machines? I see more and more malicious traffic from cloud flair and cloud flare does not respond to abuse reports.

Private Relay has a slice of Cloudflare address space carved out just for it: https://mask-api.icloud.com/egress-ip-ranges.csv via https://developer.apple.com/support/prepare-your-network-for...

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#56

Post by jgrahamc »

Wowfunhappy wrote: post #45
Picblick wrote: post #34

Earlier quoted context omitted.

I'm always unsure how to read this. One one hand it is nice that there is someone in the company willing to do work which is in the interest of the customer (of sorts). But on the other hand it shows the company is willing to let quality, support, customer care, service and everything else decline but when it comes to public image is prepared to do everything within their power, even (yuck) their job in order for dam…

It doesn't make the problem go away by itself, but I would rather have jgrahamc helping people than not.

[deleted]

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#57

Post by Etheryte »

Veen wrote: post #31
jgrahamc wrote: post #29

Earlier quoted context omitted.

I replied when this has no upvotes and was nowhere near the front page.

That response misses the point by a wide margin.

Not a big surprise given they think HN threads are an acceptable form of customer support for paying customers.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#58

Post by luckylion »

sschueller wrote: post #8

[flagged]

> Many ISPs have good solutions that work well without you having to break open your SSL to use the service.

What are they going to do if a botnet with tens of thousands of IPs are hitting your server? Nullroute it to take the load off their network? Somehow figure out what traffic is legitimate and what isn't and just drop a bunch of stuff?

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#59

Post by jgrahamc »

Etheryte wrote: post #57
Veen wrote: post #31

Earlier quoted context omitted.

That response misses the point by a wide margin.

Not a big surprise given they think HN threads are an acceptable form of customer support for paying customers.

[deleted]
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