Stripe is about to refund €147k worth of payments to my all of my customers • Hacker News Board

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#51

Post by nlitened » Fri, Jan 06, 2023, 7:54 AM UTC

Dear posters of these HN support threads, would you please also provide links to your stores/websites? At least hundreds of thousands people reading these threads every other day would know that the businesses are in fact legitimate, and Stripe is wrong.

All these anonymous posts might as well be competitor's marketing strategy. I know that maybe in Stripe's case it might be all true, but where are we going with all this blind one-sided outrage?

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#52

Post by vmarius » Fri, Jan 06, 2023, 7:54 AM UTC

louison11 wrote: post #3

Message them on social media and call/email them non stop. As a customer with a balance like this, they ought to let you speak to a real human.

The whole point of this topic is to bring stripes' attention to his/her case

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#53

Post by JanSt » Fri, Jan 06, 2023, 7:54 AM UTC

themitigating wrote: post #33

cm2187 wrote: post #22

Earlier quoted context omitted.

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

But it's anecdotal evidence at best and at worst this person is only telling their side of the story

That is true, but we have heard many of these stories that could only be resolved by using HN. How many more stories are there, that we don't here about because the affected people don't know HN? At some point it becomes a pattern.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#54

Post by lawn » Fri, Jan 06, 2023, 7:55 AM UTC

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

Maybe if HN made their funded companies actually provide any kind of competent support, desperate people wouldn't have to?

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#55

Post by frenchman99 » Fri, Jan 06, 2023, 7:56 AM UTC

Psychoshy_bc1q wrote: post #42

[flagged]

Of course not. How's FTX doing by the way?

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#56

Post by karlshea » Fri, Jan 06, 2023, 7:56 AM UTC

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

Well the Stripe founders read HN and still don’t care about getting their shit together. And I’m glad I keep seeing these—I have a client that wanted to add Stripe to their checkout and I’ll now be recommending against it.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#57

Post by jpgvm » Fri, Jan 06, 2023, 7:57 AM UTC

Step one is to have your lawyer do the talking, this instantly sets the correct tone regarding how serious this is to your business and how serious it will become for theirs if they continue to ignore you.

Second step is to collect all the information you currently have about verified deliveries, returns, etc. Forward these to your lawyer so they can answer any queries from Stripe council.

Then wait until they either fix the mess or indicate that it's time to escalate to actual legal action.

Also for the love of God (or whatever is holy/whatever in your religon) get the fuck off Stripe.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#58

Post by cm2187 » Fri, Jan 06, 2023, 7:57 AM UTC

blowski wrote: post #28

cm2187 wrote: post #22

Earlier quoted context omitted.

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

I agree with the OP. Nobody should be choosing a critical dependency based on anecdotes like this, which tell only one side. If there were a post that aggregated such anecdotes with a more neutral stance, that might be more interesting.

OK, but what is the better alternative then?

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#59

Post by lucas_adlp » Fri, Jan 06, 2023, 7:58 AM UTC

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

I'm also not fond of using HN for this sort of thing, but for a non-bootstrapped business, 250k isn't peanuts.

As much as this is a request for acutal support from Stripe, I also do hope that readers who are in a business of taking online payments will become fully aware of the risk of using Stripe, since I weren't (and now I'm in a situation of possibly losing 250k).

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#60

Post by jjcon » Fri, Jan 06, 2023, 7:59 AM UTC

themitigating wrote: post #33

cm2187 wrote: post #22

Earlier quoted context omitted.

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

But it's anecdotal evidence at best and at worst this person is only telling their side of the story

It doesn’t matter that it is anecdotal in plenty of these HN support cases, the fact that this is possible at all is commonly what is atrocious (in other words, this should happen zero times). IE You can’t deflect a nuclear plant meltdown by saying we need to know how long it was running fine beforehand.