51–60 of 78 posts
What alternatives to Auth0 are worth looking into? Between this P0 (with no ability to check the status or file a ticket) and the Okta acquisition, I hesitate to continue using Auth0 as the default when spinning up new web apps.
AWS Cognito works but it is a far cry from how usable Auth0 is.
Wow. The whole point of paying someone like Auth0 is to _not_ have this happen. This is basically their whole point, is it not? Really looking forward to the post-mortem, but I won't ever forget just how down this thing is right now.
Being in the cloud doesn't mitigate potential issues.
Don't forget to request your credit per their SLA[0]. You have 10 days to request your credit, which by my calculations should be 10% of this months' charge. Not a fair trade for leaving us dead in the water for 4 hours, but SLAs in general are worthless. [0]: https://auth0.com/docs/support/services-level-descriptions
I'm willing to bet we can get at least the 20% return, they're still "officially" down. I bet it'll be a few hours till they say we're good. Everyone make sure you've got detailed tickets into their service queue. Get your creds!
What alternatives to Auth0 are worth looking into? Between this P0 (with no ability to check the status or file a ticket) and the Okta acquisition, I hesitate to continue using Auth0 as the default when spinning up new web apps.
Wow. The whole point of paying someone like Auth0 is to _not_ have this happen. This is basically their whole point, is it not? Really looking forward to the post-mortem, but I won't ever forget just how down this thing is right now.
The whole point for me is that I don't want to be responsible for user credentials. I don't trust the security of my app.
No root cause or resolution yet and it's been 4 hours. Doesn't bode well for getting this resolved soon.
This type of incident is exactly why I dislike identity federation as a service. Yes it's difficult to get right, and you open yourself up to additional risk and technical complexity to do the federation yourself, but simultaneously how many businesses are currently completely down and just sitting on their hands waiting for Auth0's engineers to fix their systems?
Doesn't seem to be affecting us (UK company)
This type of incident is exactly why I dislike identity federation as a service. Yes it's difficult to get right, and you open yourself up to additional risk and technical complexity to do the federation yourself, but simultaneously how many businesses are currently completely down and just sitting on their hands waiting for Auth0's engineers to fix their systems?