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Google Domains blocking all Gitbook URLS: post-mortem

blog.gitbook.com

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Re: Google Domains blocking all Gitbook URLS: post-mortem

#51

Post by drusepth »

strooper wrote: post #20

Just out of curiosity- when Google is infamous for hard-to-reach human support, what in the Internet would make anyone interested to register their domain with them? Do they provide some sort of security or insurance that I am unaware of? All the popular dedicated domain registrars I have used so far have excellent human support. Godaddy, namecheap, namesilo to name a few. I don't know if big companies or corporate u…

I moved/consolidated from GoDaddy and 101domain to Google Domains because of the support I've gotten from Google in the past (on Nexus/Pixel devices, Apps, Fiber, Fi, Stadia, etc).

I always assume the people complaining about nonexistent support from Google are trying to get support for something they aren't paying for. You pay for Domains, and the support reflects that. You probably can't get support for getting locked out of a consumer Gmail account or help uploading a YouTube video.

Re: Google Domains blocking all Gitbook URLS: post-mortem

#52

Post by saagarjha »

SamyPesse wrote: post #16
solarkraft wrote: post #10

Earlier quoted context omitted.

Do you plan to stay with Google considering the experience?

No we don't, we were already planning on consolidating everything on Cloduflare, we are just going to make the switch sooner. We'll share more details in the postmortem.

> consolidating everything

Are you sure that's the best strategy?

Re: Google Domains blocking all Gitbook URLS: post-mortem

#53

Post by SamyPesse »

SamyPesse wrote: post #2

GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…

We've just published a postmortem: https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-dom...

let us know if you have any questions!

Re: Google Domains blocking all Gitbook URLS: post-mortem

#54

Post by MattGaiser »

Jtsummers wrote: post #29
MattGaiser wrote: post #23

Earlier quoted context omitted.

99% of people never need customer support, so I doubt most people consider it when choosing a service.

That may be true for a given service, but I'd wager closer to 99% of people have used customer support for something in the past. It'd be foolish to disregard it when you know you've needed it before, even if not for that same service category.

I don't think it should be disregarded, just that it is not top of mind when making the choice.

Re: Google Domains blocking all Gitbook URLS: post-mortem

#55

Post by dang »

SamyPesse wrote: post #53
SamyPesse wrote: post #2

GitBook CTO here: Our production domains (gitbook.com and gitbook.io) have been blocked and locked by our registrar (Google Domains). None of our infrastructure is impacted, all user content and databases are safe; our domains simply blocked by a heavy handed policy. As mentioned on Twitter, we are all hands working with Google to fix this issues ASAP. We'll then share an in-depth post-mortem https://twitter.com/GitB…

We've just published a postmortem: https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-dom... let us know if you have any questions!

Ok, we'll change the URL from https://twitter.com/GitBookStatus/status/1268528465990619137 to that.

I know it moves the rug under the existing discussion, but it's better than having two separate threads.

Re: Google Domains blocking all Gitbook URLS: post-mortem

#56

Post by bhhaskin »

CameronNemo wrote: post #8
koluna wrote: post #6

Google Domains locked my domains at renewal time and refused to renew them until I provided proof of identity in the form of a scanned government ID -AND- a scanned copy of the credit card. Coupled with the horror stories of non-existent support, the first thing I did was move my domains out this month.

To where?

I use Dynadot and haven't had any issues.

Re: Google Domains blocking all Gitbook URLS: post-mortem

#58

Post by bduerst »

machbio wrote: post #57

The one surprising aspect about google domains - it is not integrated into Google cloud.. they are two separate products while AWS domain registration is part of aws cloud

Unlike Amazon, Google has more domain-related services than just Cloud - i.e. Analytics, Sites, Places, etc - which is probably why it's still independent.
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