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Tell HN: Pluralsight and the dark-pattern of auto-renewals

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51–60 of 126 posts

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#51
post #17

The other day I was stopped on the sidewalk by someone who told me they worked for a large environmental non profit that helps save endangered species. He asked if I would subscribe to help. I offered to make a donation and was told they I can't do a one time donation and they "really need subscribers". He even told me I could just cancel after the first payment. Taking advantage of someone being forgetful is sleazy.

I reckon he gets a lot more $$ commission if you sign up. Maybe he even lied about not being able to make a single donation.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#52
post #25
post #17

The other day I was stopped on the sidewalk by someone who told me they worked for a large environmental non profit that helps save endangered species. He asked if I would subscribe to help. I offered to make a donation and was told they I can't do a one time donation and they "really need subscribers". He even told me I could just cancel after the first payment. Taking advantage of someone being forgetful is sleazy.

Exactly same thing happened to me in India for some UN Child related initiative (they claimed). Ultimately they wanted a credit card for subscribing and I didn't have they. I was wondering why the fuss about Credit card but now I got it that it's for forgetful auto renewals. `Meetup.com` did that to me once too. Seems companies are fine with this just to renew subscription because who bothers to get it cancelled.

how did the meetup.com experience look like?

unlike all the other examples, you normally never want to pay for meetup.com if it is not a longterm subscription. it makes no sense otherwise, unless you have some weird corner case of needing to manage a large group for a short time, but then dissolve it afterwards.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#53
post #17

The other day I was stopped on the sidewalk by someone who told me they worked for a large environmental non profit that helps save endangered species. He asked if I would subscribe to help. I offered to make a donation and was told they I can't do a one time donation and they "really need subscribers". He even told me I could just cancel after the first payment. Taking advantage of someone being forgetful is sleazy.

In the UK a typical suggested donation might be £10 per month and the first three payments will go to the sales person's employer - which is typically a third party, not the charity. If you cancel after the first month they get paid but the charity gets nothing. It's sleazier than you think!

For most of those charity orgs, you're being more generous to the middle men than to those in need

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#54
post #42
post #11

Slightly different, but Adobe got me with an unintended annual renewal. For their annual plan billed monthly, there's no way to turn off autorenewal until the 12th month without losing access immediately and paying a penalty. They do send you reminder emails, which I missed, but it struck me as pretty abusive to require an opt-out exactly 11-12 months after signup to avoid being locked into a new one-year contract, w…

Adobe hit me with an unintended annual renewal out of a trial . I just wanted to try Adobe Premiere Pro on a school project...well, final exams happened and I forgot to cancel the subscription. Then I moved to a different country, started a new job, and continued to forget about Adobe. A month later I see the credit card bills and try to cancel. Somehow I have an annual contract that carries an early termination pena…

Never thought a company like Adobe can do this! Too much of harshness.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#55
post #11

Slightly different, but Adobe got me with an unintended annual renewal. For their annual plan billed monthly, there's no way to turn off autorenewal until the 12th month without losing access immediately and paying a penalty. They do send you reminder emails, which I missed, but it struck me as pretty abusive to require an opt-out exactly 11-12 months after signup to avoid being locked into a new one-year contract, w…

You can cancel. It's in their CS rep book to refuse or outright lie about being unable to cancel without a penalty fee, but just ask to speak to a manager. After the reps gets back from their smoke break, rest assured suddenly they are able to proceed with the request.

Damn, I wish I knew this a month ago. Damn me for being so quiet and anti-confrontational. I ended up with the half price monthly.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#56
post #18
post #7

Earlier quoted context omitted.

I think I wasn't clear enough that this is an annual subscription of significant cost ($300). With that in mind I would absolutely expect them to email in advance reminding me of the charge (other similar services do). I agree that for something that is monthly, I wouldn't expect an email every month. Adding dates to the calendar and using giftcard/credit card are both good suggestions for the future.

Also, consider using a one-time Credit Card from https://privacy.com/

Do you know a similar service outside US?

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#57
post #17

The other day I was stopped on the sidewalk by someone who told me they worked for a large environmental non profit that helps save endangered species. He asked if I would subscribe to help. I offered to make a donation and was told they I can't do a one time donation and they "really need subscribers". He even told me I could just cancel after the first payment. Taking advantage of someone being forgetful is sleazy.

It's not just taking advantage of forgetfulness, I think there are a number of additional psychological factors that make you more likely to keep it active. Off the top of my head, I'd say: laziness might make you convince yourself that it's not a big amount, there might be a sunken cost fallacy at play (similar to how phone agents keep you on the line on purpose, which also serves to make you feel like you didn't waste the last 10 minutes listening to their offer), or you might start feeling guilty at denying the good cause money all of a sudden, etc.

Re: Tell HN: Pluralsight and the dark-pattern of auto-renewals

#58
post #56
post #18

Earlier quoted context omitted.

Also, consider using a one-time Credit Card from https://privacy.com/

Do you know a similar service outside US?

You can get virtual cards and virtual disposable cards with Revolut but it costs a little fee or it‘s free with the premium/metal subscription
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