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Cloudflare Registrar

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Re: Cloudflare Registrar

#51

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

Sorry about the billing issue; that's really frustrating. We've been working on a migration of our billing systems, but that has led to some cases of double charges which are unacceptable. Working to make that right now and glad the refund was successful. I'm looking at your ticket now; will make sure this gets solved today.

Thanks. I will follow up with you on the ticket itself.

Re: Cloudflare Registrar

#53
post #7

One drawback to using Cloudflare Registrar that wasn't obvious to me at first is that you have to use Cloudflare's nameservers. Not that I blame them for it, but it'd be nice if the marketing page made this detail more obvious. I've chosen to pay an extra $0.50 or so per domain to Porkbun for the option of using other nameservers.

This is exactly my experience as well. It hasn't been such a problem because I use CloudFlare as my DNS provider, but not having the option is problematic. It's less "CloudFlare Registrar" and more "CloudFlare lock-in service".

Re: Cloudflare Registrar

#54
post #45

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

This is precisely my fear. Cloudflare is using price as a selling point. For people with just a few domains, price isn't important. I have 5 domains with hover.com. I'm happy to pay a couple of bucks extra per year to know that there's real support. I can call and get an answer in 10 seconds. Granted, I've never needed to call support, but losing my domain would be a huge disaster with no website, no email, and cost…

Every time I've thought about moving away from Namecheap to something else I've remembered those once in a blue moon times I've actually needed to reach out to support for mission critical type of events. The support I've received has been absolutely stellar. Above and beyond what I would have expected to be their scope of service. I don't know any other providers I hold as highly in support, especially anything coming from a tech company.

My main gripe is that I wish they would include free SSL and they give their UI some love but that's minor as I only access it on certain occasions.

Re: Cloudflare Registrar

#55
post #35

New GTLDs may cost considerably more at Cloudflare Registrar. For example, the annual cost of a .space domain during transfer is $15.18 (it was $17 two months ago), while renewal for the same domain at Namecheap costs $9.06. To be fair Namecheap lists it as a discounted offer, but that appears to be always the case for the .space TLD renewals.

If you can find it for $15.18 without having to buy other services, that's a deal and you should take it. Most discounts like that are offered as loss leaders in the hopes that you'll buy other add-ons.

For a customer it's irrelevant that the discount is a loss leader. The end result is that I can renew a .space domain for half the price at Namecheap, without having to buy other services.

Re: Cloudflare Registrar

#56
post #46

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

I don't mean to dogpile on CF here, but that same thing happened to me. I got my refund, but it put me off transferring my domain to them. Luckily it was a .net domain, so it was only ~$8x2 not $45x2 as in your case.

I'd still understand being frustrated with $8. We're asking you to trust us with your domain's registration and that starts with handling the charges for it in the right way. We're going to fix that.

Re: Cloudflare Registrar

#57
post #45

Earlier quoted context omitted.

This is precisely my fear. Cloudflare is using price as a selling point. For people with just a few domains, price isn't important. I have 5 domains with hover.com. I'm happy to pay a couple of bucks extra per year to know that there's real support. I can call and get an answer in 10 seconds. Granted, I've never needed to call support, but losing my domain would be a huge disaster with no website, no email, and cost…

Every time I've thought about moving away from Namecheap to something else I've remembered those once in a blue moon times I've actually needed to reach out to support for mission critical type of events. The support I've received has been absolutely stellar. Above and beyond what I would have expected to be their scope of service. I don't know any other providers I hold as highly in support, especially anything comi…

I dislike Namecheap for a few reasons. They don't let you log in with a _valid_ username and password if you are using a VPN. Their UI is pretty bad, too. If you have an adblocker, you don't see "Submit" buttons on a lot of forms (editing WHOIS information, etc.)... lots of small annoyances with their service.

Re: Cloudflare Registrar

#58
post #26

Earlier quoted context omitted.

With all due respect, you make my life (and many others' lives) miserable by enabling extortion rackets, mentally ill stalker types, and hate-mongers on a daily basis. It's not a new issue for you guys and you do nothing to respond to e-mails/forms/news media until it reaches a boiling point. You petitioned the UK Government to recognize the ways in which it had harassed Alan Turing? That's wonderful. Kudos. I petiti…

What?

Presumably by hiding the origin server. But that can be done by other technologies too, so it's not unique to CF. But I'd like more details from thinkcomp.

Re: Cloudflare Registrar

#59
post #58
post #26

Earlier quoted context omitted.

What?

Presumably by hiding the origin server. But that can be done by other technologies too, so it's not unique to CF. But I'd like more details from thinkcomp.

Correct. One example of literally thousands: https://reportcheatingonline.com/aaron-jacob-greenspan-owns-...

"Protected" by Cloudflare against "attack."

See also https://www.plainsite.org/dockets/3a4l9qm45/superior-court-o....

See also https://splinternews.com/at-home-with-a-revenge-porn-mogul-1....

See also https://www.theguardian.com/world/2018/feb/10/web-giant-clou....

Re: Cloudflare Registrar

#60
post #47

ive been using njalla for some time now with good results. Not too keen on being told what nameservers i need to use, and they do an excellent job with privacy (PGP encrypted messages and bitcoin payment for example) https://njal.la

But njalla isn't a registrar, they're a reseller.
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