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Cloudflare Registrar

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Re: Cloudflare Registrar

#41

Post by samatcloudflare »

jamestanderson wrote: post #22
dguo wrote: post #7

One drawback to using Cloudflare Registrar that wasn't obvious to me at first is that you have to use Cloudflare's nameservers. Not that I blame them for it, but it'd be nice if the marketing page made this detail more obvious. I've chosen to pay an extra $0.50 or so per domain to Porkbun for the option of using other nameservers.

I've moved some domains to Cloudflare Registrar not knowing this limitation. I asked them about it and the support person said they are targeting Q1 2019 for this feature. Now that we're approaching that date I'm not sure they'll hit that. I've also had a billing issue with Cloudflare Registrar. I transferred two domains and paid the renewal fee, and two months later was charged for the same domains again. They've si…

I apologize for the billing issue. I understand how frustrating that would be and it's well below our standards. We're working as a team to make that right and earn back your trust now.

Re: Cloudflare Registrar

#42

Post by jamestanderson »

brobinson wrote: post #25

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

Same exact billing issue happened to me, except my domains had transferred successfully. I paid the renewal fee and was later charged again.

Re: Cloudflare Registrar

#43

Post by queercode »

dguo wrote: post #7

One drawback to using Cloudflare Registrar that wasn't obvious to me at first is that you have to use Cloudflare's nameservers. Not that I blame them for it, but it'd be nice if the marketing page made this detail more obvious. I've chosen to pay an extra $0.50 or so per domain to Porkbun for the option of using other nameservers.

Thanks for the info. This makes it a hard pass for me until I can use other nameservers.

Re: Cloudflare Registrar

#44

Post by billbrown »

snek wrote: post #24
throw0101a wrote: post #21

Meta: "support for hundreds of TLDs" * https://www.cloudflare.com/tld-policies/ Crikey there's a lot of stuff out there. Seems that ICANN has approved just about any random word in the English language.

But they still haven't got .dev :(

Google owns that TLD - https://domains.google/tld/dev/

Re: Cloudflare Registrar

#45

Post by awill »

brobinson wrote: post #25

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

This is precisely my fear. Cloudflare is using price as a selling point. For people with just a few domains, price isn't important. I have 5 domains with hover.com. I'm happy to pay a couple of bucks extra per year to know that there's real support. I can call and get an answer in 10 seconds.

Granted, I've never needed to call support, but losing my domain would be a huge disaster with no website, no email, and cost me hours of time. I see no reason to risk anything to save $5 a year

Re: Cloudflare Registrar

#46

Post by tbirdz »

brobinson wrote: post #25

My experience with Registrar has been 4/5 okay and 1/5 horrible so far. I transferred five domains from Namecheap, and four of them went through within an hour. The fifth was in a pending status. I was charged a one year renewal for each domain as part of the transfer process. The fifth domain hadn't transferred after a few days so I filed a support ticket. They told me it could take up to 15 days. After roughly 30 d…

I don't mean to dogpile on CF here, but that same thing happened to me. I got my refund, but it put me off transferring my domain to them. Luckily it was a .net domain, so it was only ~$8x2 not $45x2 as in your case.

Re: Cloudflare Registrar

#47

Post by nimbius »

ive been using njalla for some time now with good results. Not too keen on being told what nameservers i need to use, and they do an excellent job with privacy (PGP encrypted messages and bitcoin payment for example)

https://njal.la

Re: Cloudflare Registrar

#48

Post by jamestanderson »

samatcloudflare wrote: post #41
jamestanderson wrote: post #22

Earlier quoted context omitted.

I've moved some domains to Cloudflare Registrar not knowing this limitation. I asked them about it and the support person said they are targeting Q1 2019 for this feature. Now that we're approaching that date I'm not sure they'll hit that. I've also had a billing issue with Cloudflare Registrar. I transferred two domains and paid the renewal fee, and two months later was charged for the same domains again. They've si…

I apologize for the billing issue. I understand how frustrating that would be and it's well below our standards. We're working as a team to make that right and earn back your trust now.

Thanks Sam for the reply, I've been otherwise happy with Cloudflare services for several years. The support with this issue was very helpful.

Re: Cloudflare Registrar

#49

Post by samatcloudflare »

dessant wrote: post #35

New GTLDs may cost considerably more at Cloudflare Registrar. For example, the annual cost of a .space domain during transfer is $15.18 (it was $17 two months ago), while renewal for the same domain at Namecheap costs $9.06. To be fair Namecheap lists it as a discounted offer, but that appears to be always the case for the .space TLD renewals.

If you can find it for $15.18 without having to buy other services, that's a deal and you should take it. Most discounts like that are offered as loss leaders in the hopes that you'll buy other add-ons.
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