Defaults matter. If the 'default' tip on the app is 15% or 20%, then you need to make an affirmative choice to not tip. Yes, you can (usually) opt out, but the screen is telling you in no uncertain terms that tipping is probably a social norm here—if you choose to opt out, you are making the extra effort to break the norm . Otherwise, why bother setting the default at all rather than force the user to enter an explic…
'Coerced into tipping'? How apps are changing the culture of tipping in SF
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Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#52Also if its something that is generally always expected to be 20% then why not charge extra and pay your staff normally rather than having this extra layer to potentially mislead diners?
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#53Earlier quoted context omitted.
> Your guilt is your problem I'm sorry, who are you?
In this scenario, especially in SF as a tech worker, you should feel guilty if you can afford to spare a dollar for someone on minimum wage for a tip but are reaching for the zero button. Having the iPad highlight your stingyness is not a problem with the technology.
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#54I am confused as to why it's standard to tip some low-paid workers but not others: * Fast-food workers do just as much work as coffee shop employees, why not tip them? * Workers at clothing stores take the time to fold your clothes nicely and box/bag them for you - why not tip them? * Grocery store checkout clerks in the city carefully bag up your goods so you can carry them with just two hands - why not tip them? *…
You can tip whomever you want; that’s pretty much how it starts anyway.
Coat/bag check workers are a good example: most concert halls seem to encourage you to tip maybe $1 when you get your coat back, but a lot of museum coat check workers will refuse to accept a tip and may get flustered if you offer one.
I've never seen anyone try to tip in McDonald's or Old Navy, but I don't think you'd be doing anyone any favors if you tried. The cashier would probably be more worried about getting in trouble for handling the situation wrong than grateful.
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#55Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#56I am confused as to why it's standard to tip some low-paid workers but not others: * Fast-food workers do just as much work as coffee shop employees, why not tip them? * Workers at clothing stores take the time to fold your clothes nicely and box/bag them for you - why not tip them? * Grocery store checkout clerks in the city carefully bag up your goods so you can carry them with just two hands - why not tip them? *…
Tipping is a sort of economic hack; you the customer are responsible for evaluating service, and punishing inept or even just lazy service. You're the final buyer of the service, so in a way it's fair; just atypically lassiez-faire method versus the usual social hierarchy of companies paying managers to supervise service workers.
I figure if tipping dies, it will be because there's a separate economic hack undermining it. When you live somewhere where restaurants start and fail every month, the cost of a bad tipper reputation is pretty low. And if you adopt an upfront tip model to combat this, you're people's losing good faith as the fee-for-service model no longer applies -- which this article directly discusses.
All of which puts us in the awkward position of trying to figure out whether the lunch spot we visit is paying its staff a tipped wage without any actual service -- no bussing, no setting, and just a beeper to let you know you should grab your food.
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#57Related: > A 2009 study by the [NYC] Taxi and Limousine Commission found that gratuities rose after cabbies adopted a credit card system that prompted riders to tip; their tips jumped from an average of about 10 percent when all fares were paid in cash to about 22 percent on card transactions. http://www.slate.com/articles/business/moneybox/2014/03/star...
Completely irrational, but real.
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#58Earlier quoted context omitted.
I used to feel the same, but then I started to appreciate just how fortunate I am to not have to work in retail. This isn’t because I’m better. It’s just because I was born into the right situation. I always tip now and use the experience as a reminder not to take my fortune for granted. It’s also a reminder that everything I have might be taken away at any time.
I don't think retail is a bad job. I would hate to be stuck at a computer all day writing code and dealing with non-technical managers and clients. Someone who works a job where they receive consistent tips can make a lot of money, and if it's in cash it's tax free. Plus the tips never go to the kitchen who do all the actual work.
Obligatory nit: Being paid in cash is not exempt from regular income tax.
Re: 'Coerced into tipping'? How apps are changing the culture of tipping in SF
#59Earlier quoted context omitted.
The real question is wether the workers are being paid the tipped or no tips minimum wage. The former being much less than the later in much of the US
I'm in CA so don't encounter this issue. Is it common in other states for workers in an establishment where you order at a counter and pick up your food from a counter to be paid a tipped minimum wage? I thought employers had to gross up employee pay if their hourly + tips didn't hit the non-tipped minimum wage?
Employers are required to do that.
However, as is most often the case at the low end of the job ladder, enforcing your employment rights against your employer is a very efficient way to find yourself unemployed and--in smaller communities where "people are gonna talk"--blackballed from ever holding a job again.