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Remove United from your flight results

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Re: Remove United from your flight results

#51

Post by chrismcb »

sitepodmatt wrote: post #10

United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew…

I don't know what algorithm they used to select him. But united does have a procedure based on ticket class, time of check-in and other parameters.

Re: Remove United from your flight results

#52

Post by nathanvanfleet »

ams6110 wrote: post #48
Mithaldu wrote: post #27

Earlier quoted context omitted.

United acted illegally from the very get-go. Via https://np.reddit.com/r/OutOfTheLoop/comments/64m8lg/why_is_... and more: > Lawyer here. This myth that passengers don't have rights needs to go away, ASAP. You are dead wrong when saying that United legally kicked him off the plane. > 1. First of all, it's airline spin to call this an overbooking. The statutory provision granting them the ability to deny boarding is a…

IANAL but pretty sure there are some specific exceptions for employees en route to another location to staff a flight (deadheading). If airlines could not do this they would have to possibly cancel flights that they could not otherwise staff, inconveniencing dozens or hundreds of passengers instead of just a few. That said, United utterly botched this in the way they handled it. And I don't let the PD off the hook ei…

So laws evaporate for the sake of corporate efficiency? This kind of deference to authority and lack of empathy is alarming me.

Re: Remove United from your flight results

#53

Post by colmvp »

parent5446 wrote: post #32
rajeshp1986 wrote: post #9

Earlier quoted context omitted.

once people start doing this, the companies will change. The companies will start valuing the customers more.

Entirely predicated on the "once people start doing this", which most people won't.

Pressure doesn't rely on most people.

Even a vocal minority can have a profound impact on things. Look at how people got mobilized to let their representatives know they didn't like the ACA repeal bill which did end up having an effect on congressional members. Or more recently, how groups mobilized and pushed an ad boycott of Bill O'Reilly. There's even companies who opted to drop Ivanka Trump's line of fashion because of public outcry.

Re: Remove United from your flight results

#55

Post by evilDagmar »

ams6110 wrote: post #48
Mithaldu wrote: post #27

Earlier quoted context omitted.

United acted illegally from the very get-go. Via https://np.reddit.com/r/OutOfTheLoop/comments/64m8lg/why_is_... and more: > Lawyer here. This myth that passengers don't have rights needs to go away, ASAP. You are dead wrong when saying that United legally kicked him off the plane. > 1. First of all, it's airline spin to call this an overbooking. The statutory provision granting them the ability to deny boarding is a…

IANAL but pretty sure there are some specific exceptions for employees en route to another location to staff a flight (deadheading). If airlines could not do this they would have to possibly cancel flights that they could not otherwise staff, inconveniencing dozens or hundreds of passengers instead of just a few. That said, United utterly botched this in the way they handled it. And I don't let the PD off the hook ei…

You are simply mistaken. United should have handled this before boarding the passengers--when they would have had a legal right to arbitrarily deny boarding.

United screwed up by failing to follow the correct procedures, and the compounded that failure by sending security personnel onto the plane to manhandle their customers.

Re: Remove United from your flight results

#57

Post by prostoalex »

sitepodmatt wrote: post #10

United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew…

> so had American or Southwest got to the point of needed to removing a non-co-operative passenger (it seems that point is less likely to occur) it would probably of been the same police team that actioned it

The process is quite different with other airlines

https://www.wsj.com/articles/how-united-and-delta-manage-ove...

Relevant quote:

"Last year, Delta had the highest rate of people without seats for flights by far and United was No. 2. But they handled those customers differently, according to DOT data. Delta was the most generous airline in voluntary compensation. On Delta, 100 times as many customers voluntarily took vouchers as those who were involuntarily denied boarding. United had 17 times as many volunteers as customers involuntarily denied boarding: 62,895 volunteers and 3,765 forcibly bumped."

Re: Remove United from your flight results

#58

Post by evilDagmar »

chrismcb wrote: post #51
sitepodmatt wrote: post #10

United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew…

I don't know what algorithm they used to select him. But united does have a procedure based on ticket class, time of check-in and other parameters.

That policy only applies before the passengers have boarded the plane.

Re: Remove United from your flight results

#59

Post by dsr_ »

zzrg wrote: post #15
sitepodmatt wrote: post #10

United screwed up by not having a decent incentive system in place to avoid deplaning people. People have presented many options, including taking a ballpark figure on checkin, or whilst on the airplance a speaker announcement anyone to travel later for $800, wait a minute, $1000, $1200, okay great thanks folks.. That was extremely badly handled and shocking that no process was in place for this - as last minute crew…

It's not clear to me that the police even did anything wrong in this case either. The passenger was going absolutely apeshit and it looked like he bashed his own head into the adjacent seatrest. I'm certainly no fanboy of United, but in this case it doesn't seem like they, or the airport police, did anything particularly wrong. [edit] I suppose I should expect the downvotes to continue flowing for this comment. If yo…

Not downvoting, just advancing a theory: when the police are acting like hired thugs, all damage to persons and property is their fault.

Re: Remove United from your flight results

#60

Post by chrismcb »

ams6110 wrote: post #48
Mithaldu wrote: post #27

Earlier quoted context omitted.

United acted illegally from the very get-go. Via https://np.reddit.com/r/OutOfTheLoop/comments/64m8lg/why_is_... and more: > Lawyer here. This myth that passengers don't have rights needs to go away, ASAP. You are dead wrong when saying that United legally kicked him off the plane. > 1. First of all, it's airline spin to call this an overbooking. The statutory provision granting them the ability to deny boarding is a…

IANAL but pretty sure there are some specific exceptions for employees en route to another location to staff a flight (deadheading). If airlines could not do this they would have to possibly cancel flights that they could not otherwise staff, inconveniencing dozens or hundreds of passengers instead of just a few. That said, United utterly botched this in the way they handled it. And I don't let the PD off the hook ei…

There is nothing in the contract of carriage that says it is ok to remove a passenger from the plane for dead heads. About the only reason they are allowed to remove a passenger from the plane is safety reasons. Three fact that united might have to cancel a flight and inconvenience other people is totally irrelevant.
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