How JetBrains Lost Years of Customer Loyalty in Just a Few Hours • Hacker News Board

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#51

Post by macca321 » Fri, Sep 04, 2015, 2:05 PM UTC

mkozlows wrote: post #45

oneJob wrote: post #17

It's my personal opinion that one only gets complaining rights if one doesn't use Gmail, one doesn't subscribe to NetFlix, one doesn't use Spotify, ad nauseum. JetBrains is making a business decision. That's what businesses do. Their current Community Edition is open-source. Anyone is free to pick up where they left off. That is an enormous contribution they've already made to the community. You make your consumer de…

The more immediately obvious comparison is MSDN. Anyone who's using ReSharper, at least, is already almost certainly subscribing to MSDN.

I'm not. Why would I subscribe to MSDN? I used to have a paid for VS Pro, now I use Community.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#52

Post by PyComfy » Fri, Sep 04, 2015, 2:06 PM UTC

kuyfiuyg wrote: post #4

Is there any good Java IDE for emacs?

You can integrate eclipse into emacs.

http://eclim.org/

http://www.skybert.net/emacs/java/

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#53

Post by mikeash » Fri, Sep 04, 2015, 2:06 PM UTC

oneJob wrote: post #17

It's my personal opinion that one only gets complaining rights if one doesn't use Gmail, one doesn't subscribe to NetFlix, one doesn't use Spotify, ad nauseum. JetBrains is making a business decision. That's what businesses do. Their current Community Edition is open-source. Anyone is free to pick up where they left off. That is an enormous contribution they've already made to the community. You make your consumer de…

I pay for Spotify. I don't like JetBrains' decision.

Walk me through why this removes my right to complain. I don't get it.

I don't like JetBrains' decision because using their software represents a large investment in time and effort to learn it and get set up to use it. That investment could then be destroyed at any time if they go out of business, or if they decide in a few years that their prices need to be 500x higher. This is important to me because building software is how I eat.

Spotify is click and go. It's just music, and there are about a thousand other services where I can get music if Spotify goes kablooie. Worst case I have no more streaming music, and I can continue to eat even if that happens.

So do explain, how does paying for the latter mean I can't complain about the former?

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#54

Post by steve_taylor » Fri, Sep 04, 2015, 2:08 PM UTC

amyjess wrote: post #31

venomsnake wrote: post #7

So once again the people getting the best deal will be the pirates :( I suppose that we are at JetBrains market saturation levels - everybody is using their IDEs, so they just don't sell as many new licences to fuel growth.

> everybody is using their IDEs And I think that's a shame, because I prefer NetBeans over IntelliJ. I've used both, and IntelliJ's Maven integration is just terrible.

I 100% agreed with you until I tried to run NetBeans on a MacBook Pro Retina (current model, fully specced out). It's so terribly slow at that high resolution.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#55

Post by mikeash » Fri, Sep 04, 2015, 2:08 PM UTC

cweagans wrote: post #21

You do realize that they haven't really changed their pricing model, right? They just changed how it's presented. It's always been a subscription if you want new features in an IDE (which most people do). I pay like $100/year for PHPstorm upgrades, and it's well worth the cost given the benefits that one receives from using the software (mostly in terms of productivity). Yes, renting software is a skeezy model. Yes,…

Keeping prices the same while providing less for the money is still a change in the pricing model.

Before, the choice after a year was to pay for an upgrade or keep using the old version. Now the choice after a year is to pay for a renewal or find a new tool entirely.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#56

Post by navait » Fri, Sep 04, 2015, 2:08 PM UTC

venomsnake wrote: post #7

So once again the people getting the best deal will be the pirates :( I suppose that we are at JetBrains market saturation levels - everybody is using their IDEs, so they just don't sell as many new licences to fuel growth.

Pretty tough to pirate their products in the first place, and I imagine "phone home" type applications will only make it harder.

Especially when they already have a community edition in place, I think more people will use that.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#57

Post by dagw » Fri, Sep 04, 2015, 2:09 PM UTC

epalmer wrote: post #49

atonse wrote: post #36

Earlier quoted context omitted.

Not so sure about that. JetBrains has excellent products. So, sure, people can flock to other tools, but they aren't necessarily better tools. I have gotten so used to using ReSharper, I'm probably 30% less productive without it.

I use IntelliJ, phpStorm and pyCharm all on a regular business. But I work for a university and just assume that the subscriptions won't lapse. That may be a bad assumption given that I control the departments budget and it would come out of my allocations if the cost go up. Mixed feelings on this change. But I really like the three products I use and will continue to use them.

If you regularly use/upgrade lots of their products then this new scheme should work out cheaper. The people who potentially lose out are the people who only used one of their cheaper products and people who go several years without upgrading.